TSB Classic Plus for new members + Quidco Cashback = Free £95

Yorkshire_Pud

I understood the £500 pay in to be separate from having to make two payments out from the account so acted accordingly. Just the way I read it don’t know if correct. 

Maybe easier to just open another account through Quidco?! If this benighted offer is still on?

Surprised tsb themselves are dealing with it and not Quidco on your behalf.

tsb

Yorkshire_Pud said:

I understood the £500 pay in to be separate from having to make two payments out from the account so acted accordingly. Just the way I read it don’t know if correct. 

Maybe easier to just open another account through Quidco?! If this benighted offer is still on?

Surprised tsb themselves are dealing with it and not Quidco on your behalf.

Quidco have already declined the cashback saying TSB have stated T&C's not adhered to. When I queried that with Quidco, I was told no further investigation with them could take place.  When I took the complaint to TSB they told me to contact Quidco as they can't access Quidco live systems. 

colsten

Well done. Stand your ground. Their attempts to create new T&Cs by putting unwritten conditions on the written T&Cs are ridiculous.

szyblaszczyk

How long it takes TSB to pay bonus from your experience? 35 days after switch and no money added. 

colsten

szyblaszczyk said:

How long it takes TSB to pay bonus from your experience? 35 days after switch and no money added. 

This thread is about  a TSB offer which didn't involve a switch. I am not sure what your switch T&Cs are, but you're probably best advised to ask TSB directly.

Ed-1

Yorkshire_Pud said:

I understood the £500 pay in to be separate from having to make two payments out from the account so acted accordingly. Just the way I read it don’t know if correct. 

Maybe easier to just open another account through Quidco?! If this benighted offer is still on?

Surprised tsb themselves are dealing with it and not Quidco on your behalf.

If you make 2 transactions, both paying in £250 then haven't you paid in £500 and made 2 transactions?

The T&Cs are so unclear.

Ed-1

tsb said:

You are all going to love this update. (Sorry for long detail, but it is necessary).
I decided to telephone the Complaint Handler at TSB following their letter to not uphold my complaint because the letter did not detail how I had not adhered to the T&C's of the cashback and I want specifics. I was told that the 'two transactions per month' needed to be debit card transactions, which I hadn't done.  I challenged this straight away saying the T&C's does not specify debit card transactions, in fact it does not specify any particular type of transaction and a banking transaction is defined as any transaction be it a faster payment, direct debit, cashpoint, deposit etc.  The Complaint Handler agreed with me but said he must check some further details and would call me back within 5 minutes.

Twenty minutes later he calls back. He has looked at the details again and further checks reveal that the reason for the decline is that from 21st November, when the account was opened, to the end of November I only made two transactions which includes the £500 pay in and not in addition to. Every other month there were more than two transactions regardless of the £500 pay in.  That is now the reason for no cashback.  I told him, in no uncertain terms, that was a nonsense, the T&C's do not state whether the 'month' is the actual month or a calendar month and also that the two transactions are in addition to the £500 pay in. He was adamant, it was each month and the two transactions do not include £500 pay in which is a separate condition. I informed him of my intention to take the matter to the Financial Ombudsman. End of telephone call.   What do you all think?

The terms don't say £500 has to be paid in in one transaction. With all the offers, if the terms say "pay in £X" then it means in total. So making 2 transactions paying in £Y and £Z where Y + Z ≥ X surely meets the criteria.

It's also unreasonable to say that the criteria applies to the first part-month. If you open the account on the last day of a month, then you haven't even got a debit card, or online access.

"First 3 months from account opening" would generally mean the first 3 full months. That's what it meant with the Halifax £50 + £85 switch offer. You had to make 1 debit card transaction and pay in £1,500 for the first 6 months from account opening, which started in the month after account opening (the terms were worded in the same way as TSB). A relative of mine found this out when the £85 didn't come through automatically and they rung them to complain as the only debit card transaction made was in the part-month of account opening.

There is also the issue of their hopeless account opening systems where accounts aren't being merged onto existing profiles and where they are it is taking an age, so if you wanted to transfer from another of your TSB accounts, you can't unless you set up a faster payment and you haven't got online access until an activation code arrives.

tsb

The T&C's do say "pay at least £500 in" so you could pay in more if you wish without breaching the terms. However, there is no such qualification on the "and make two transactions", so having four transactions in the month must then breach the terms.  Maybe they will swap and change on the reasons for decline depending on each case and what suits them.  

quirkydeptless

I paid in £500 and paid it it out in exactly 2 transactions each month with no other transactions done. Still just saying tracked.

TSB are still probably trying to find a way to wriggle out of paying me

colsten

TSB are probably sitting there now hoping we will forget. #FatChance