TSB Classic Plus for new members + Quidco Cashback = Free £95

bristolleedsfan

tsb - Complain to Quidco citing response you got from TSB, if dont get favourable response then take both complaints to FOS

https://support.quidco.com/article/complaints-policy

https://www.resolver.co.uk/companies/quidco-complaints

https://forums.moneysavingexpert.com/discussion/comment/73442553#Comment_73442553

keiran

So no one has received the quidco bonus yet? 

sheffieldeagle

Not me!

Anyone else?

Cheers

[Deleted User]

No. My 3 months was up on the 8th March. I am going to stop using the account now as I’ve again had problems getting my money moved from TSB and am tired of it now. £50 would make it worthwhile though if they ever pay up !

born_again

As ever you have to wait till it is approved by the retailer. The date that is quoted is never a guaranteed date of payment.
Just wait it out. Given Quidco are well aware that this offer has caused problems due to a mess up by a 3rd party already. 

[Deleted User]

This is the first and probably last time I’ve used Quidco. 

born_again

mummyof5 said:

This is the first and probably last time I’ve used Quidco. 

Up to you. But I've had over £4K back from them over the years. With only the odd decline. Which you just have to take. As any payout is not guaranteed. 
Lets face it you have already had the interest on the £1.5K for 3 months. So have made something. Still a very good chance the £50 will come through.

[Deleted User]

born_again said:

mummyof5 said:

This is the first and probably last time I’ve used Quidco. 

Up to you. But I've had over £4K back from them over the years. With only the odd decline. Which you just have to take. As any payout is not guaranteed. 
Lets face it you have already had the interest on the £1.5K for 3 months. So have made something. Still a very good chance the £50 will come through.

No interest for me as already had that account. I just prefer the way the other one works so far .

dcs34

Is it safe to close the account as part of another switch offer, or better to hold onto it whilst waiting for the (hopefully, eventually) confirmation of payment.

tsb

You are all going to love this update. (Sorry for long detail, but it is necessary).
I decided to telephone the Complaint Handler at TSB following their letter to not uphold my complaint because the letter did not detail how I had not adhered to the T&C's of the cashback and I want specifics. I was told that the 'two transactions per month' needed to be debit card transactions, which I hadn't done.  I challenged this straight away saying the T&C's does not specify debit card transactions, in fact it does not specify any particular type of transaction and a banking transaction is defined as any transaction be it a faster payment, direct debit, cashpoint, deposit etc.  The Complaint Handler agreed with me but said he must check some further details and would call me back within 5 minutes.

Twenty minutes later he calls back. He has looked at the details again and further checks reveal that the reason for the decline is that from 21st November, when the account was opened, to the end of November I only made two transactions which includes the £500 pay in and not in addition to. Every other month there were more than two transactions regardless of the £500 pay in.  That is now the reason for no cashback.  I told him, in no uncertain terms, that was a nonsense, the T&C's do not state whether the 'month' is the actual month or a calendar month and also that the two transactions are in addition to the £500 pay in. He was adamant, it was each month and the two transactions do not include £500 pay in which is a separate condition. I informed him of my intention to take the matter to the Financial Ombudsman. End of telephone call.   What do you all think?