TSB Classic Plus for new members + Quidco Cashback = Free £95

born_again

Sent a email to Quidco asking if they had any updates yet.
Reply basically said no. But yet again frustratingly asked for exactly the same information I have already sent twice (type of acc & details) and is included in the email chain...

tsb

bristolleedsfan said:

tsb said:

I have now had a response from Quidco saying that the retailer's decision is that the claim is not payable as the terms and conditions have been breached.  That is a final decision.  I have been offered £10 by Quidco as a goodwill gesture from them.  To say I'm frustrated at the lack of explanation as to how the T&C's have been 'breached' is an understatement. Any advice on how or which way to take this further?

Put a complaint to TSB, attach a screenshot of Quidco/TSB T+C, ask TSB to look at your account in conjunction with published T+C and to either relay to you which T+C you did not fulfil or pay you advertised/promoted cashback plus compensation for inconvenience and time you should not have suffered/had to spend on the matter, point out Quidco have told you it was a merchant/TSB decision to decline the cashback

https://www.tsb.co.uk/help/complaints/

Thanks for the link.  It says on that page:
"The quickest and easiest way to make a complaint is to use our online form. Please tell us what has happened and how it has affected you. You will find the form here"   
Of course when you click the link it does not go to any online form, nor can I find a form on their website anywhere, I just ended up in some kind of loop.  Logging in to internet banking does not get me a to a form either.  If anyone has a link to their complaints form, I would be grateful.  Otherwise I will call and complain about the lack of complaint form and then my cashback!

colsten

tsb said:

"The quickest and easiest way to make a complaint is to use our online form. Please tell us what has happened and how it has affected you. You will find the form here"   
Of course when you click the link it does not go to any online form, nor can I find a form on their website anywhere.........

Your link works fine for me, brings me to a TSB complaints form. May be it was a temp blip their end - try again?

tsb

colsten said:

tsb said:

"The quickest and easiest way to make a complaint is to use our online form. Please tell us what has happened and how it has affected you. You will find the form here"   
Of course when you click the link it does not go to any online form, nor can I find a form on their website anywhere.........

Your link works fine for me, brings me to a TSB complaints form. May be it was a temp blip their end - try again?

Think I've found the problem.  I was using Chrome browser and can't get the form to show on the page just the 'Click' 'Call' 'Visit' tabs in Blue. Tried the page in a different browser and the form loads at the top of the page with those blue tabs at the bottom.  I do have some ad-blockers and pop-up blockers on Chrome but even tried disabling them and still no form loads.

colsten

tsb said:

Think I've found the problem.  I was using Chrome browser and can't get the form to show on the page just the 'Click' 'Call' 'Visit' tabs in Blue. Tried the page in a different browser and the form loads at the top of the page with those blue tabs at the bottom.  I do have some ad-blockers and pop-up blockers on Chrome but even tried disabling them and still no form loads.

Odd. I am using Chrome, albeit in its vanilla version. The main thing is that you have found a way to get at the form.

youngretired

Has anyone else's TSB tracked purchase had a status update? My account and my sisters shows a status update for the 6th March, but only on the one that I know should be honored, not the first purchase which I know will be declined as the account wasn't opened. 
Usually I find that these are generally when they have had confirmation from the retailer that you qualify for the cashback, but it isn't payable yet. Here's hoping that that applies this time.

colsten

I can see various status updates on mine - Dec 8, Feb 14 and March 6. I'm afraid, I don't think you can read anything into those dates / updates

born_again

>>Status Update: 06 Mar 20
Estimated payment: -
<< 
Still no estimated payment date.....

Yorkshire_Pud

My green traffic lights on the right hand side still remain at Retailer decision and not yet at Confirmed which, if it ever happens will be when tsb affiliate actually process the cashback.

status updates are of little use I think, one December, one March 6th.

tsb

Update regarding my complaint direct to TSB via the online complaint form. Firstly, let me say that I detailed all the transactions from opening the account to prove I had adhered to the T&C's and explained that Quidco had declined the cashback due to TSB reporting failure to meet the T&C's.
I have now received a letter in which TSB are not upholding my complaint.  Their reason is, "....we have no access to Quidco live systems, and therefore cannot comment on the timescales or if you have met the Terms and Conditions of this incentive".  Also " ...I suggest you contact Quidco directly for further information".
Clearly, I'm being passed from one to the other, both quoting each other the reason for the decline.