consumer rights farce

Manxman_in_exile

photome wrote: »

If you went in to a casino every day and won every day they would ban you eventually.

The rest of what you say is just bull ****

I think they'd ban him quicker than eventually! He may also need to make an urgent visit to A&E after "discussions" with casino management representatives...

Manxman_in_exile

baza52 wrote: »

but the shop IS focusing on the things you return or get a refund for rather than keep, that is the whole point of this thread.

Lets say i goto into a supermarket and buy a box of own brand tea then when i get home decide i dont like it and they refund me.
Then i buy tetly teas and dont like it, then i buy pg tips and dont like it. then i buy yorkshire tea and decide i dont like it. Then i buy brand x of tea and dont like it.
Do you think it would be right to expect the store to refund me every time even though the tea was fine but i didnt like the taste?
If i buy a lemon and i find it tastes too sharp does that warrant a refund?
A ready meal and the veg was too hard or too soft?

IWhen you do get a refund are you returning the complete product or are you consuming it?

I don't understand - I like all tea (and lemons - especially the really sour ones).


Why did Marks and Engels only drink green tea?


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Manxman_in_exile

Manxman_in_exile wrote: »

Why did Marks and Engels only drink green tea?


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Because they didn't like "proper tea"! :rotfl:

spadoosh

Fred, you just need to start from the basis that there is no legal obligation for the supermarket to sell stuff to you.

Once youve bought stuff you have your consumer rights but you dont have any consumer rights until you buy stuff.

So if they stop you buying stuff, which theyre allowed to do, then they arent preventing you from using your consumer rights, theyre simply preventing you from being a customer of theirs.

I worked at B&Q, customers like you where always frustrating. A business has to make money, if it doesnt make money it wont exist to serve customers. Customers like yourself are very rarely profitable, they take up a lot of time, a lot of money and a lot of staff stress. They simply arent worth the hassle. Now you can argue its unfair on you all you want, id argue your shopping behaviour is unfair on everyone else who shops there. Youre increasing the cost of the products in terms of stock loss, when other customers are perfectly happy with the quality of the items you seem not to be. You take up more staff time detracting from other customers. And ultimately you effect the bottom line of the store which compounds across all areas of the business.

fred376

By your own admission you are eating some of the melon. You also ring for a refund as opposed to taking the goods back. You appear to be keeping them and then ringing for a refund.

How is the shop (or indeed any of us reading this) to know if you've consumed it or binned it? It reads like you are scamming them for free food.

so why have a refund policy where you ring up? Anybody could scam them.

If a person is not a scammer they could still be treated as one. Thats not their fault.

I've been to stores to return food that I rarely go to and been refused. Consumers have no rights or they'll face a lifetime ban from all branches. End of story.

fred376

you just need to start from the basis that there is no legal obligation for the supermarket to sell stuff to you.

Yes but how can that be in agreement with the idea of consumer rights?
Refunds should be a right if something goes wrong not a favour. Very often supermarkets act like they're doing you a favour. Its a power game that consumers can never win.

fred376

So if they stop you buying stuff, which theyre allowed to do, then they arent preventing you from using your consumer rights, theyre simply preventing you from being a customer of theirs.

Yes but its not just a ban its an ultimatum that says either shop here and stop (or significantly reduce) exercising your consumer rights, or face a ban.

The result is the same as a person who has been stripped of their consumer rights.

waamo

fred376 wrote: »

so why have a refund policy where you ring up? Anybody could scam them.

If a person is not a scammer they could still be treated as one. Thats not their fault.

I've been to stores to return food that I rarely go to and been refused. Consumers have no rights or they'll face a lifetime ban from all branches. End of story.

You do have rights. What you don't seem to appreciate is that the shop has rights too. Not having you use them as a food bank is one of those rights.

Manxman_in_exile

I'm amazed you can get a refund for anything just by 'phoning up and not having to return it. If I were shopping there daily (or every other day) I'd bring it back anyway.


The only time I've tried to return stuff to a supermarket was when I bought two packets of Goodfella's mini pizzas on special offer but bought the wrong ones. Went back as soon as I realised (within 30 mins with the timed receipt) but they refused to exchange them because they were frozen goods. Instead they told me to just go and get the ones I wanted and keep the others, so I ended up with four packets instead of two.


EDIT: I have no intention of getting myself banned from that supermarket!

fred376

What you don't seem to appreciate is that the shop has rights too. Not having you use them as a food bank is one of those rights.

You are insinuating thats what is happening even though I've denied it. This is malicious.