Amazon left parcel with neighbours, they denied to have it

JohnMl88

Hi, I had the same issue with my ps4 3 years ago, I refused to contact the police,keep contacting amazon and someone will refund your money, after 3 days calling them, they accepted to refund my money

YBR

I've definitely heard of couriers delivering to number x in the next street, or to <whatever> street instead of close/avenue/place etc, even the right street name in the next village/suburb.

I suggest you ask amazon for their evidence to check for that. Do they have a photo of the place they delivered to, or grid ref? If it was signed for ask for the evidence and check it was none of your neighbours. Basically do whatever you can to rule out other options, then LBA as a PP says.

davidmcn

I don't see the logic in the OP contacting the police when it's (ultimately) Amazon who are the victim, and Amazon who have most of the useful evidence. Though if you can persuade the police to take a report that might be the path of least resistance,if Amazon are saying they'll definitely refund when they have a crime number.

waamo

Colin_Maybe wrote: »

Already been answered in Post #2

Indeed but the sake of completeness here is a handy guide https://www.policeconduct.gov.uk/sites/default/files/Documents/Easyread/Easyread_Leaflet_How_do_I_make_a_complaint_about_the_police.pdf

Shahzada

I sent the Crime reference number with all the details which i could pass from the officer
i called back whats happening amazon is saying this now they are stuck at physical copy they are saying unless i provide that copy they wont do any thing, i called the specialist is rude and not doing any help

Hello

This is Martin from Amazon Customer Service. I picked up your email today and I've been working on this issue, doing my best to get this sorted out for you.

I hope you're doing well.

One of our aims is to provide a convenient and efficient service and I realise that we have not met that standard in this case. I am sorry for any inconvenience this has caused. Please accept my apologies.

Here is are the details to help you request a copy of the report you made
( since new member cant share link it goes for data protection page ) and when i asked bit more details was simply told i m not police go ask them and wont help as i have others callers in queue

I hope this helps to solve the issue for you and if there's absolutely anything more we do to help then please feel free to reach out and we will be more than happy to assist you further.

If you have any feedback on my service today you can leave it by clicking below.

Customer Service can be reached by phone, e-mail and chat 24 hours a day, 7 days a week using the link below:



Thank you for your patience and understanding in this matter. Wishing you a lovely day ahead, and take care for now.

Shahzada

davidmcn wrote: »

I don't see the logic in the OP contacting the police when it's (ultimately) Amazon who are the victim, and Amazon who have most of the useful evidence. Though if you can persuade the police to take a report that might be the path of least resistance,if Amazon are saying they'll definitely refund when they have a crime number.

No they are stuck at physical copy how do i obtain that

peter_the_piper

neilmcl wrote: »

I've never heard of this either, although in places with multiple occupancy, high crime, this could be a thing now.

Or part of the story to try to get themselves off the hook somehow.

Shahzada

peter_the_piper wrote: »

Or part of the story to try to get themselves off the hook somehow.

but it screws customer i paid £1700 for that
it was delivered to wrong address even when i was home, and now its my job to chase that ?
i swear they are treating me as i m stole the item my self
had me running to my this number the other number on the street
1st reference number , which i provided they are saying i have to sent a physcial copy otherwise they wont accept it
now i m requesting the copy by sending a letter to the office - they will take few days than now its a if they send me the copy of report like WT.F

neilmcl

peter_the_piper wrote: »

Or part of the story to try to get themselves off the hook somehow.

How does asking someone other than the OP for ID "get themselves off the hook". If anything it's put them firmly on the hook by proving that they've breached the contract and not delivered the item to the named buyer. It really doesn't matter that the OP can or cannot get the Police involved, the real issue is that Amazon have not carried out the contract, by their own admission, and therefore are liable, plain and simple.

OP, you need to tell Amazon that it's not your responsibility to be getting the Police involved, the theft, if any is not from you but from Amazon. The item wasn't delivered to the address as specified and you now hold them in breach of contract. If this doesn't get you a resolution then send them an LBA.

Shahzada

neilmcl wrote: »

How does asking someone other than the OP for ID "get themselves off the hook". If anything it's put them firmly on the hook by proving that they've breached the contract and not delivered the item to the named buyer. It really doesn't matter that the OP can or cannot get the Police involved, the real issue is that Amazon have not carried out the contract, by their own admission, and therefore are liable, plain and simple.

OP, you need to tell Amazon that it's not your responsibility to be getting the Police involved, the theft, if any is not from you but from Amazon. The item wasn't delivered to the address as specified and you now hold them in breach of contract. If this doesn't get you a resolution then send them an LBA.

How do i do LBA thing ?