Amazon left parcel with neighbours, they denied to have it

Shahzada

Hello Please need urgent Advice

My parcel was delivered to a neighbor by amazon, but they are saying no person with that name lives in that property and no body delivered the item
its a expensive Gaming Laptop
I was home that day and driver never came to my property he didnt even left a card
and amazon keeps saying this
( . In particular we have considered information from our records, as follows which indicate the item as delivered:
- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery. )

Hence they are insisting that item has been delivered and and now i need to find with my number and if i not amazon can only issue replacement or refund if i go only to the police station and file a stolen report
I went to Tottenham Hale police station
but was informed by police officer at the station that they wont file report and they asked me to contact Action Fraud Help line

When i got back home call back amazon they are saying they wont accept fraud report
and they are saying ( we are unable to accept reports filed with Action Fraud, as this is a reporting centre, rather than a local police force. )


and asking these information
( Please be sure to include key information including:

- Name/Rank of the officer
- Name of police station
- Phone Number of police station
- Crime Reference Number )

Please help

waamo

Try the police again but tell them you want to report a theft not fraud. Don't mention fraud. If that fails send a formal complaint in. There will be a leaflet telling you how at the station.

boliston

if they have not delivered the item to you and chose to leave it with a third party then that is a risk the seller took unless you asked them to leave the goods with the third party - you should be entitled to a full refund as the goods are undelivered

Shahzada

boliston wrote: »

if they have not delivered the item to you and chose to leave it with a third party then that is a risk the seller took unless you asked them to leave the goods with the third party - you should be entitled to a full refund as the goods are undelivered

i have told them but they say thats how amazon deliver here is the original email
Hello ...

We’re sorry to hear that you haven’t received your item(s) for order #

We have fully investigated this matter, including with the delivery carrier who delivered the package. Based on the outcome of our investigations, we believe the package was delivered to the correct address. In particular we have considered information from our records, as follows which indicate the item as delivered:

- the timed geocode stamp of the delivery location;
- information collected at the point of delivery; and
- the package weight and reported condition upon delivery.

Accordingly, based on our investigations, we won’t be able to provide a replacement or refund for this order at this time.

If you think that someone has intercepted your item without your permission, this is a crime, and you may wish to contact your local police authorities to pursue this matter further. To assist, we recommend that you provide a copy of this email to the police to help explain what has happened. We will happily cooperate with the police as part of any investigation.

If the issue isn't resolved after contacting local police, please contact us again and include a copy of the police report, crime reference number and details of the station where the incident was reported. Please note: to assist in obtaining a police report, we recommend that you provide a copy of this email to the police to help explain what has happened. We will then validate the report with the local police force in question; for that reason, we are unable to accept reports filed with Action Fraud, as this is a reporting centre, rather than a local police force.

Please forward a PDF, JPG or PNG copy of the police report to the following address: uk-deliveryinvestigation@amazon.co.uk. Please be sure to include key information including:

- Name/Rank of the officer
- Name of police station
- Phone Number of police station
- Crime Reference Number

As the outcome of our detailed investigation suggests that the item was delivered, unfortunately without any such police report reporting the crime of theft or interception of the item, we are unable to take further action.

Thank you for your understanding.

Shahzada

waamo wrote: »

Try the police again but tell them you want to report a theft not fraud. Don't mention fraud. If that fails send a formal complaint in. There will be a leaflet telling you how at the station.

It was what police officers what told me whey they heard its with amazon , they said they dont take here and i will need to contact action fraud
They said since its amazon they didnt took any report either and simple was told they cant do anything

Manxman_in_exile

Why do you think it was delivered to a neighbour? The email from Amazon says it was, according to their records, delivered to the correct address. Have I misunderstood?

Shahzada

Manxman_in_exile wrote: »

Why do you think it was delivered to a neighbour? The email from Amazon says it was, according to their records, delivered to the correct address. Have I misunderstood?

It was delivered to my neighbour in their property
And they are saying he sign and showed id card
And apparently for amazon a neghbour accepting a parcel is same as me accepting parxel
As far as i know amazon drivers have asked me id card

Manxman_in_exile

Shahzada wrote: »

It was delivered to my neighbour in their property
And they are saying he sign and showed id card
And apparently for amazon a neghbour accepting a parcel is same as me accepting parxel
As far as i know amazon drivers have asked me id card

So Amazon have confirmed it was delivered to a neighbour? Just that their email you quote says it was delivered to the correct address - doesn't mention a neighbour.

Shahzada

Manxman_in_exile wrote: »

So Amazon have confirmed it was delivered to a neighbour? Just that their email you quote says it was delivered to the correct address - doesn't mention a neighbour.

Hello

Your package has been delivered to your neighbour, at 25

This package contains:
1. ASUS ROG Strix HERO GL504GV 144 Hz 3 ms 15.6 Inch Full HD Gaming Laptop - (Black) (Intel i7-8750H Processor, 16 GB RAM, 256 GB SSD + 1 TB FireCuda SSHD, Nvidia RTX 2060 6 GB Dedicated Graphics)
2. Kingston SSD A400 Solid State Drive (2.5 Inch SATA 3), 960 GB

You can review or take action on your order in Your account
If there are other items in your order, they'll be dispatched according to the delivery estimates listed in the order details.

waamo

As I said escalate a complaint if the frontline officer won't take it.

unholyangel

Remind amazon under the Consumer Rights Directive, goods remain at their risk until they come into the physical possession of you or someone identified by you as being authorised to receive the goods.

You didn't identify your neighbours so the goods being missing is their liability, not yours.

Article 20
In contracts where the trader dispatches the goods to the consumer, the risk of loss of or
damage to the goods shall pass to the consumer when he or a third party indicated by the
consumer and other than the carrier has acquired the physical possession of the goods.
However, the risk shall pass to the consumer upon delivery to the carrier if the carrier was
commissioned by the consumer to carry the goods and that choice was not offered by the
trader, without prejudice to the rights of the consumer against the carrier.

Unless you commissioned your own courier - which seems unlikely given the seller.