Orange broadband problems (merged)

dmg24

Are you still within your minimum contract period?

chickflick

Well i joined with them feb 2006 i then upgraded to faster speed with the 19 pound a month, and that was done in feb 2007 as they say, but now i have only just found out i was on wireless and never recieved a wireless box, so just been using a modem. Help

dmg24

When you upgraded you entered into a new contract, so you will need to pay off the remainder of the minimum period, which is 19 x 5 = £95.

euglycaemia

Gotrek wrote: »

Not much help to you I know but this morning I received a letter from Orange saying they're closing my broadband UNLIMITED account because i'm using too much of the UNLIMITED bandwidth. Apparently I'm using more than 40GB per month, and that's not allowed even though I'm not on the 40GB capped account. Yes I know about the Fair useage policy and I turn off all downloads during peak times but apparently that's good enough.

When I first signed up to Orange Broadband it took them 3 months to get my speed up from 0.1Mb to anywhere near the 5Mb I was paying for.

I guess the only plus side is that now I can get a better ISP without waiting another 10 months for my contract to end.

Any recommendations for an "unlimited" ISP?

Thanks for sharing the pain with Orange........
After posting the thread, I spoke to Orange again. Surprisingly spoke to someone at Middlesborough, who said it is a problem Livebox and so will be replaced.Fingers crossed!

I am looking for some alternatives....but none of them are perfect.

Unlimited ISPs at the moment are Virgin / AOL / or TalkTalk[40GB]
rest of them are unknown names!:rolleyes:

---

''Known devil is better than unknown Angel''

GoodFun

Gotrek wrote: »

Not much help to you I know but this morning I received a letter from Orange saying they're closing my broadband UNLIMITED account because i'm using too much of the UNLIMITED bandwidth. Apparently I'm using more than 40GB per month, and that's not allowed even though I'm not on the 40GB capped account. Yes I know about the Fair useage policy and I turn off all downloads during peak times but apparently that's good enough.

When I first signed up to Orange Broadband it took them 3 months to get my speed up from 0.1Mb to anywhere near the 5Mb I was paying for.

I guess the only plus side is that now I can get a better ISP without waiting another 10 months for my contract to end.

Any recommendations for an "unlimited" ISP?

got a letter today saying the same. although i am sure i did not get the first letter which they supposedly sent. disconnection in 4 days from the date of the 2nd letter. where do i stand?

citycastaways

can you tell me how much you would have to download/use the internet to reach 40gb per month I am looking at switching to Orange with there current deal but dont want any interuption to service as my daughter uses it for uni and how easy is it to switch anyway?

mo1222

Gotrek wrote: »

Not much help to you I know but this morning I received a letter from Orange saying they're closing my broadband UNLIMITED account because i'm using too much of the UNLIMITED bandwidth. Apparently I'm using more than 40GB per month, and that's not allowed even though I'm not on the 40GB capped account. Yes I know about the Fair useage policy and I turn off all downloads during peak times but apparently that's good enough.

I guess the only plus side is that now I can get a better ISP without waiting another 10 months for my contract to end.

Any recommendations for an "unlimited" ISP?

Exactly the same thing happened with me a couple of weeks ago. I can't understand how I am exceeding 40gb plus they say they wrote to me a month before telling me that this was a problem. I genuinely didn't receive the letter but they are not prepared to listen to anything I say. I'm extremely frustrated by the whole experience, especially as I've had the same account for about 9 years without a problem.

Miffed_Customer

I really need somebody who is not as mad as me to weigh up a wholly unsatisfactory situation I am currently in with Orange Broadband.

On August 30, my internet connection died, for no apparent reason. On October 2 the connection was re-instated.

During this month of no connection, I was told numerous conflicting reasons and timescales for fixing 'the problem', this cost me close to 50.00GBP in calls to their twin call centres - neither of which I might add seem to have a clue of what the other one is doing at any given time.

My first question is whether I have a right to claim for some of the money I paid in calls to their callcentres? The reason I feel I might have, is because I was told things would be fixed by a certain date on 5 occasions. On each occasion - yes you've guessed it - nothing happened.

I was told by a senior 'supervisor' in their 'escalations department' which is the highest known level of support known to man within their organisation, that their policy was not to contact customers.

Therefore I have been told a pack of lies and had to take the initiative each time with them, at substantial personal cost.

My second question is regarding a brilliant bit of icing on the cake by their customer services department.

I was - after giving them a final ultimatum of 'show me the money' proportions - eventually given an offer of a 6 month refund (at 17.99 per month), which I accepted on September 18. Under the terms and conditions I signed up for I waited the obligated period within their own billing cycle for the refund to be made.

However on October 5 I received a payment of only 1 month - 17.99!! I have called to complain about this and told them that I require the money straight away.

Therefore, what are my rights with regards to getting this money back immediately (as it is a good will gesture do normal rules apply), and also is their scope to apply interest to the monies owed, seeing as they have exhausted the initial obligated period of payment - and FAILED?

Look forward to some ideas on this one folks. Thanks in advance .:mad:

angelavdavis

Put your complaints in writing, threatening to report them to Trading Standards, don't waste any more time on the phone to them. If they fail to respond (give them a 28 day turnaround time in the letter and send recorded delivery so you can prove they received the letter), ensure you follow this up with Trading Standards.

Froglet

I have had a long running dispute with them and it was only after writing to the Customer Action Team in Leeds(address on their website)that i actually got a decent human being who sorted it out for me and i have finally got the refund i wanted today.

Good luck,why anyone chooses to sign up with these cretins is beyond me.I was fine with freeserve and even wanadoo,but Orange :mad: