Orange broadband problems (merged)

furball

:rotfl: Sorry had to correct the heading:rotfl:

PaulK_3

You will have to wait, a tag on the line simply means that a provider has "marked" your line as active with them so that no one else can touch it or interfere with it. Until the marker is removed no one can put a new service on it unless it is a situation where you are given a MAC number which then proves to the new supplier that your line will be available to them.
If your sister took the laptop as part of a contract over a minimum period she may have to either pay for it or return it, not sure how those ones work, she will need to look at the contract Ts and Cs.

Inactive

Get out while you have the chance, ask for a MAC card, go to a good ISP with a 30 day contract, otherwise you may end up in the same dire boat again.

Go to ThinkBroadband, do a compare of ISP's.;)

normanmark

Tag on the line is a bit of a duff term imo.

Basically the orange service is still on your line. You have two options; obtain a MAC from Orange and migrate from them to a new provider. Ask Orange to disconnect to the service off the line & then approach a new provider and get it installed again with them.

The only people that can do this is Orange, not your telephone provider or any other broadband provider. Just Orange. So ensure that you're chasing up the right people to get the solution for you.

With the no connection part im pretty sure if you spoke to a team leader/manager at Orange you can easily tell them that they've broke their part of the contract/agreement by not providing you the service that you're paying for.

Hope this helps.

kizzyw

Firstly huge thanks to eveyone on the techie forum who tried to help,still no joy but thanks anyway:T Basically since 3rd Jan ive had no internet,tried everything or hubs mate has (not very savvy with puters)Settings on router all correct,4 different routers tried...no connection,BT called out according to them no faults on line,numerous calls to Orange(waste of time)So decided to politely request mac key,tried to persuade me to stay by offering me a free call to tech dept declined this as tried before and they just read from a script ,anyway round in cicles we go:rolleyes: Guy on end of phone then gets snotty saying he's only doing his job and offering me options.Oh dear silly boy:cool: yes i did then get snotty and have now got my mac key at mo using mates connection but would like to hopefully swap or set ball rolling tomorrow.Anyone got any recommendations,have tried checking out various isps but all seem to have neg reviews:rolleyes: After broadband only mainly use puter for Mse,comps emailing etc,pref wireless router chucked in but hey

missJC_2

Ok I will take a deep breath before I start as Orange Broadband are slowly sending me insane !!! Any advice on how I could solve the problem or write THE best complaint letter ever would be appreciated.

On the 11th December my internet connection stopped working, I called orange customer service who told me it was a technical fault and to call the technical help line at 50-p per minute. This I did which resulted in them advising that they would carry out a line test which would take 5 days. Fine, I heard nothing so called them again. They said that they could not find anything and to call customer service who told me they could not find anything and to call technical support. In a nut shell this has go on and on for the past 8 weeks with them advising it is a fault at their end and they have to carry out line tests. All the time I have the same error message of 0720 on my PC which no one can tell me what this means.

So after 40 phone calls and nearly £60 in phone charges I am still no better off, this is the truth not an over exaggeration !!! Oh and I worked out that in total I have spent 3 1/2 hours on the phone !! Last nite they told me that the line test had found a fault so they have to carry out another line test and would contact me in 24 hours (two hours left and still no contact). After all these calls I have only had one call back from orange and one text.

I have asked to cancel my contract but they advised me there would be a cancelation fee. Also, I am not sure if I cancel would the same problem happen with a provider ?

I could go on and on and on, sorry but any advice would be great !!

76Bramble

Hi, i've had problems with Orange broadband too, mine was only off for a week and it drove me insane!!! I rang call centre god knows how many times and same as you, I was told a fault was on the line.
I went onto Orangeproblems.co.uk and there was loads of people with the same problem as me. I followed some advice and got it working again.
I was told you have to wait until you have had no broadband connection for 30 days before cancelling without paying a fee.
I'm sorry but I really don't have any knowledge of the technical issues, hopefully someone will come along soon to help.:)

missJC_2

Thanks for the reply !! I will have a look at the link. I am way over 30 days without connection so maybe cancellation is the answer : )

76Bramble

I found asking for MAC is the only time they listen to you properly...
I am never rude to people on the phone but god I lost my temper when they did eventually ring back. I just found the lies of a "call back" frustrating.
I hope you get it sorted out soon:)