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Orange broadband problems (merged)

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  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    Where have you been?!!

    This changed quite a while ago ... still a good deal though x
    Gone ... or have I?
  • simploerob
    simploerob Posts: 24 Forumite
    martin needs to up date his article on it as it still says it's free..


    simon

    p.s deepest darkest Peru ;)
  • cjS_3
    cjS_3 Posts: 41 Forumite
    I have Orange BB Starter (part of my mobile plan). It has worked fine for about 6 months then one day..nothing!!
    The dial tone is not being picked up. I rang the 50p a min merchants in India, told they will have to do a line test, so have to ring back as the system was down.

    Anybody got any experince of what happens next??!?!
  • proplusplus
    proplusplus Posts: 441 Forumite
    try basic diagnostics checks first. always good in the mean time.

    check cables, check wall sockets, turn pc on/off - reinstall modem drivers, re-install pc software etc.

    it may not do anything, but worth trying as if it does work - then it'll have been worth it.

    check through member centre online (from anothe pc) and see if any extra info available.


    proplusplus
    Information provided is offered as a guide, and should not be deemed to be 100% accurate/correct. Please verify with the appropriate company/legislation for confirmation. Always seek verification to ensure you do not encounter future problems!
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    Does your normal phone work?
    Gone ... or have I?
  • cjS_3
    cjS_3 Posts: 41 Forumite
    Yes normal phone works. I have done all the other stuff, but no joy. I jsut wondered if i am gonna start down a road of frstrating and expensive calls to India nad still be no nearer a connection in 6 months...
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    From "The dial tone is not being picked up" I assume that you are using a USB modem, do you get any more info/error messages?

    Lots of help available on their support pages here.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    If you do need to call them, I do find the Orange/ Wanadoo support to be surprisingly efficient, much better than most.

    I had to call an 0906 number the other day, and the guy seemed to want a chat about what I was doing that day - not on my bill!
    Gone ... or have I?
  • cjS_3
    cjS_3 Posts: 41 Forumite
    yes its the speedtouch usb modem, "no dial tone" is the error message.
  • akw_2
    akw_2 Posts: 3 Newbie
    have had the same problem
    my orange broadband went off on the 16th nov they have said that they have a problem with over a 1000 others
    and they have no idea how long it could be off for some have been off ine months!
    am using a neighbours wifi to send this
    check the saynoto0870.com for a free phone no for orange then ask to get transferd
    orange have also said that if it is not restored in 6weeks that they would not charge a cancelation fee ...
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