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canaldumidi

Bobblehat said:

canaldumidi said:

Opened new cynergy account 2 hours ago but still not showing.Usually it appears almost instantaneously.

Anyone else having delays?

Tried to open one online at 6.45pm but got an error message just saying "Something went wrong" at the end of the process. Immediately, I then got an email saying the account was open, but that I needed to log on to see the details. I logged back in and the new account was not visible.

I called them and the CSA could see the account had opened but confirmed that she could only see it on some sort of in-house system and offered to put a report in to fix it. CSA said wait for email to confirm it was "fixed". So I'm waiting to see it online and transfer the funds from the 1.2% EA  to the new 1.32% EA. The CSA declined to do the transfer for me 

Yes they seem to have some kind of IT issue. I too rang and was told new account open, she could see it but I could not. She 'gave me access' but then said it would take 24 hours to appear....

Not the usual near instant account upgrade this time!

Bobblehat

canaldumidi said:.....

Yes they seem to have some kind of IT issue. I too rang and was told new account open, she could see it but I could not. She 'gave me access' but then said it would take 24 hours to appear....

Not the usual near instant account upgrade this time!

In a way, I'm glad to hear it's not just me having trouble with Cynergy! Hopefully they'll sort it out soon. I agree it's not their usual good service this time, the previous 2 upgrades in interest rates have been very fast.

UncleK

Yup - mine just gone through no problem

Daliah

I had a Cynergy email confirmation for the new account, timestamped 23:00 yesterday, a couple of hours after my application. Balance + interest transferred ok to the new account but the old one sits there now with a negative balance as they have not credited the interest they have moved over. I suppose this will correct itself eventually.

SpanishBlue

Daliah said:

I had a Cynergy email confirmation for the new account, timestamped 23:00 yesterday, a couple of hours after my application. Balance + interest transferred ok to the new account but the old one sits there now with a negative balance as they have not credited the interest they have moved over. I suppose this will correct itself eventually.

I've noticed in the past that is the case for a day or so when closing an old account and transferring the funds to a new one.

Stompa

I periodically check the Cynergy site to see if they've launched a new account, normally by checking the issue number on the main menu. Annoyingly that's still showing Issue 50, so I'd missed this new account.

Anyway, it took just a few minutes to open the new account and transfer the funds across. Weirdly there is no Issue number listed for the new account.

Descrabled

Virgin M Savers

Virgin Money have quietly increased these accoomts to 1.55% for £1 - £25,000.

Linked to VM current accounts

Daliah

Descrabled said:

Virgin M Savers

Virgin Money have quietly increased these accoomts to 1.55% for £1 - £25,000.

Linked to VM current accounts

Mine is still on 1%. Screenshot taken just now in online banking. App doesn‘t show the interest rate at all. The Virgin website also says 1%. Is this an increase coming later today?

Descrabled

Virgin Saver

Savers friend is your.......

HampshireH

Daliah said:

Descrabled said:

Virgin M Savers

Virgin Money have quietly increased these accoomts to 1.55% for £1 - £25,000.

Linked to VM current accounts

Mine is still on 1%. Screenshot taken just now in online banking. App doesn‘t show the interest rate at all. The Virgin website also says 1%. Is this an increase coming later today?

I jus looked everywhere on my app too🤦🏻‍♀️