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Tafrock wrote: »
It would be useful to receive feedback through this thread on existing symbio customers. How did your switch go, how good is the customer portal etc. Customer feedback seems very thin on the ground
MABLE wrote: »
Unfortunately due to an error on their part the switch was actually completed today. Meaning I have lost my £20 bonus from Eversmart. First of all as compensation Symbio agreed a £10 discount on the first bill but after further negotiation they agreed a further £10 off the 2nd bill. Mistakes happen.
I have now tried submitting my opening read via their site but they require a picture of the meter. However downloaded it but you need to convert the file to JPG. Not sure how to do that. I have instead sent them a separate email with a picture of the meter so hopefully that will suffice.
I have now found out if you go into your account fully you can enter the reads there without the need for an image of the meter.
They also advised they will request the next meter read first week of May and payment will be taken 3 weeks later.
Dizzee_Rebel wrote: »
Also I should add that when I received my customer reference number from symbio (a week ago), it also stated in the email that I should contact my previous supplier with my final meter reading. But when I rang my old supplier, they said I didn't need to contact them & they didn't understand why symbio had told me to contact them. My previous supplier said it was industry standard for the new supplier to contact the old supplier with final reads, and the customer didn't have to do anything.I explained I was just doing what symbio had told me, she took my meter reading but said there was really no need to contact them. They will send me my final bill which could take upto a month.
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