Read our cookies policy.
Biggus_Dickus wrote: »
The gaining supplier (Symbio) will send your ‘final meter reading’ to a 3rd party meter reading verification company. It’s the meter reading ‘verifiers’ job to check that your reading is ‘viable’.
The verification company has access to all your historical readings/data (going as far back, and with as many companies, as they deem necessary) and they’ll use this data to estimate what they consider your reading should be.
Provided your own final reading is within range of the ‘verifiers’ estimated figure (there are strict parameters) the verification company will always accept your final reading figure.
The 3rd party verification company will then feed-back an ‘industry verified’ reading to the gaining and losing supplier.
It’s an Ofgem mandated process and the losing/gaining suppliers are duty bound to accept the ‘verified’ figure from the 3rd party verifiers. The verification company will adjust the final reading figure if their calculations indicate a problem with the reading you supplied on switch-over day.
That’s why losing suppliers aren’t overly interested in the final meter reading that you submit;...it’s the all important ‘verified’ reading that is used when they prepare your final bill (and subsequent credit refund,...if applicable).
Dizzee_Rebel wrote: »
Thanks Biggus Dickus.
I was already aware of this :T
That part of my post was just highlighting the fact, that Symbio staff dont seem to what they are talking about.
Tafrock wrote: »
Just noticed on symbio website a message saying customer service will be closed on 23rd April. Why??? its not a bank holiday
Tafrock wrote: »
Like you I'm leaving powershop fewkeste. I will continue to supply daily readings to powershop until I longer can. That way my powerpacks will work to the best of their potential
Anyone else slightly alarmed about symbios handling of new accounts
I'm getting to be. If they are like this at start what will they be like if I ever have to reclaim credit. Anyone had any answers to question about reclaiming excess credit
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support