Symbio Energy feedback

zolablue25

Benight wrote: »

Symbio does not currently support remote reading of smart meters.

If you answer 'No' to the question
"Do you have a prepayment/top up/smart meter?*"

you will be able to apply. Your meter will be treated as dumb, so be prepared to give your own meter readings.

Why can't you email today???

I did select "no" but when I put my address in it automatically entered my meter reference number and recognised that I had a smart meter fitted.

I have emailed them today but there's no-one there to respond to it.

Benight

zolablue25 wrote: »

...

I have emailed them today but there's no-one there to respond to it.

They are not open on Sunday. I'm sure they will respond when they open.

Opening times are as follows:

Monday 9:00 am–6:00 pm
Tuesday 9:00 am–6:00 pm
Wednesday 9:00 am–6:00 pm
Thursday 9:00 am–6:00 pm
Friday 9:00 am–6:00 pm
Saturday 9:00 am–3:00 pm
Sunday Closed

PixelPound

Tafrock wrote: »

I received it too. Doesn't affect me as I give regular meter readings. I did notice my usage being higher than their estimates last two months. Just means the adjustment for estimated bills is an add on instead of a credit in my favour. Symbio easily the cheapest supplier for me

It is mainly based on those relying on estimates and not providing bills
It will have a limited effect.They bill in advance based on the reading you give them so if they over estimated last bill it is taken into consideration for new bill.

Not really keen on their billing style which is just a summary bil rather than a proper bill so takes more effort checking. However the cost is cheaper than elsewhere so worth tolerating.

Mister_G

zolablue25 wrote: »

I did select "no" but when I put my address in it automatically entered my meter reference number and recognised that I had a smart meter fitted.

I have emailed them today but there's no-one there to respond to it.

I changed to Symbio back in September, with my legacy electricity (no gas) Smart meter that was installed by Ovo. No problems at all.

I just send them readings every month on their website.

griffb

nic_c wrote: »

It is mainly based on those relying on estimates and not providing bills
It will have a limited effect.They bill in advance based on the reading you give them so if they over estimated last bill it is taken into consideration for new bill.

Not really keen on their billing style which is just a summary bil rather than a proper bill so takes more effort checking. However the cost is cheaper than elsewhere so worth tolerating.

Bit of a weird email really. My usage is pretty constant over the year (oil heating), so I expected my original annual estimate to be spread pretty much evenly, as has been the case with previous suppliers. Any usage of electric fires over the winter is fairly minimal, and more than balanced out by portable aircon units in summer!
No matter though as I give actual readings on the last day of every billing period. Except that last month, for some reason, Symbio used my reading as the opening for the November estimate, but did not do a variance calculation for usage up to end of October, even though the bill was produced a week late.
Anyway, as you say, it's cheap, so who cares?!

matelodave

If you send in regular readings then it doesn't apply but it might motivate some of the lazy ones who can't be bothered and are happy to rely on estimates if they suddenly get larger bills/direct debit payments.

MABLE

They have agreed to transfer me to a better rate. 11.0 per kw and 22p standing charge a day. According to their records it works out a saving of £11.00 a month.

Also this is fixed for 12 month but it comes with an exit fee of £25.

Gerry1

MABLE wrote: »

According to their records it works out a saving of £11.00 a month.

You need to do the sums yourself: you could end up paying more if their calculations are based on Ofgem's crazy methodology.

griffb

A fully reconciled bill just arrived - 2.5 days, is this a record? :T
As per previous email December estimated usage has indeed been increased by about 20%; that's ok, presumably they know of my annual cremation of the xmas turkey and roast spuds

Big_Digger

Hello All

I started a switch to Symbio Energy 10 days ago. I noticed yesterday that they had a better tariff than the one I signed up for. I emailed them and asked them to put me on that tariff instead or to cancel the switch.

Today I received an email just saying that the switch is complete and my supply starts on December 9th. I've logged into the website and it says I am on the original tariff.

It may be that they haven't read my email yet and will deal with it but I am a bit suspicious of the timing of this email as it came soon after my email and still within the cooling off period.

I have replied with a complaint asking them to either change the tariff or cancel the switch.

Hopefully it will get sorted out.