Symbio Energy feedback

ywlgy

tk47 wrote: »

Is that the only bill you have ever received from Symbio?

I understood from the previous posts that your switch took place end of September? Is that correct?

If so, Symbio usually bill on the day the switch occurs, which would be from the switch date until 01-Oct - this would obviously be their first estimated bill

Then you should have had another in October sometime to cover 02-Oct til 01-Nov - again estimated, but with a correction to the few days use in September.

What lots of people now seem to be missing, you included, is the estimated bill 02-Nov -01 Dec (or maybe oddly only until 30-Nov someone indicated above?), with the correction to October's consumption.


Your dates seem strange too.
Symbio have always emailed me on the date the bill is dated (except their second/revised bill in September mentioned earlier in this thread, when they seem to have forgotten to email that revised bill, so I picked it up from the online account)
DD collection is 7 days after the bill date.

Just receive the November bill today. My first bill covers the end of Sept and the whole Oct. The bill date seems so random that my impression is the bill is not automatically generated but somehow manually.

Streaky_Bacon

I've taken the plunge and initiated a switch to Symbio (and a switch to So Energy for my gas).

I've received a welcome email from Symbio with a target switch date 14 days from now, along with two emails confirming the direct debit and one confirming the details of the tariff. I haven't been able to register on the website, as that requires an account number, which has not yet been provided (or if it has, I have missed it).

In comparison, I've only received a single email from So Energy, although that contains all of the information that Symbio have provided, plus I also have an account number and an online account, with a nice switching status page. Their target switch date is 21 day from now.

As expected, Symbio appear nowhere near as slick as So Energy, but there is nothing to ring any alarms bells yet. I'll see how well the next 14 days go.

Tafrock

When I joined back in April I thought it strange I had no account number sent me. It all works out in the end though. At some point you will receive it. I'm happy to be getting my electricity at a rock bottom price from symbio

zolablue25

Just doing an MSE price comparison and these guys came out way cheaper than my current supplier (bulb) so thought I'd get a quote and maybe switch to take advantage of their "Black Friday" offer. Unfortunately, when I enter my details in to their quote page it says "You have a smart meter fitted and unfortunately Symbio do not support smart meters" and it wouldn't give me a quote.

I have a useless 1st generation "Smart" meter that hasn't worked since I left the company that installed it about 7 years ago. Why it should stop a company supplying me with electricity is beyond me.

Anyway, disappointed that I can't take advantage of their offer price (expires tomorrow and I will be at work all day - so can't deal with it)

matelodave

I've got a dormant smart meter and they didn't query it with me when I joined them in September

Gerry1

zolablue25 wrote: »

Unfortunately, when I enter my details in to their quote page it says "You have a smart meter fitted and unfortunately Symbio do not support smart meters" and it wouldn't give me a quote.

I have a useless 1st generation "Smart" meter that hasn't worked since I left the company that installed it about 7 years ago. Why it should stop a company supplying me with electricity is beyond me.

It doesn't say they are refusing to supply you. It asks you to call them so perhaps they would just explain that you'd have to read the meter manually.

Benight

zolablue25 wrote: »

Just doing an MSE price comparison and these guys came out way cheaper than my current supplier (bulb) so thought I'd get a quote and maybe switch to take advantage of their "Black Friday" offer. Unfortunately, when I enter my details in to their quote page it says "You have a smart meter fitted and unfortunately Symbio do not support smart meters" and it wouldn't give me a quote.

I have a useless 1st generation "Smart" meter that hasn't worked since I left the company that installed it about 7 years ago. Why it should stop a company supplying me with electricity is beyond me.

Anyway, disappointed that I can't take advantage of their offer price (expires tomorrow and I will be at work all day - so can't deal with it)

Symbio does not currently support remote reading of smart meters.

If you answer 'No' to the question
"Do you have a prepayment/top up/smart meter?*"

you will be able to apply. Your meter will be treated as dumb, so be prepared to give your own meter readings.

Why can't you email today???

MABLE

Just received from Symbio

Dear Mable,

Customer Reference: xxxxxx

We hope you are well. We write to you with respect to an error made by our billing system which will be rectified in the forthcoming bill.

The software system has been using spring/summer estimated meter reads as opposed to the much higher winter consumption actual amounts. Most customers will be aware that the electricity market works on estimated billing with estimates reflecting the differing consumption amounts during the seasons.
This is in line with most UK energy suppliers. We do not normally like to operate on estimated direct debit amounts as that can lead to large customer balances being held by the energy supplier. EDF for example was holding onto £300 million of customer balances. Hence we try to match the billing with supply in most cases. Some customer do elect for a standard amount for budgeting purposes.

Our system has unfortunately applied summer estimates and as a result, the October and November estimated bills were significantly lower than the actual energy supplied by Symbio Energy to our customers.
The purpose of this communication is to provide advance notice of the adjustment which will result in a slightly higher amount being taken from your account in line with the actual amount of electricity supplied. If you feel this is incorrect, please provide a meter read and we will amend your bill immediately.

If you have submitted a meter read until 30/11/19 or after then you will not be affected by the adjustments that will be made for October and November 2019.

To submit your meter reads, Kindly click on the following link ,
We unreservedly apologise for the error on our part and hope it does not cause too much inconvenience to you.
Symbio Energy has been the UK’s lowest price provider of electricity in the UK for the last 8 months and we have saved our customers millions. However, we have made an error which we need to rectify and we are truly sorry for the inconvenience it may cause in terms of budgeting.

If you have a problem with making the adjusted payment, may we ask that you contact our Quality Assurance team led by Nancy and Christeen. They can be contacted at qualityassurance@symbioenergy.co.uk or by calling the dedicated quality assurance telephone number 0333 050 9372.

In the event we have disappointed you too much, we are happy to waive our exit fee (if applicable) and will assist you in moving to another supplier.

Once again, thank you for your support and we sincerely apologise for any inconvenience caused.

Kind regards,
The Symbio Energy Quality Assurance Team

unquote

I give them a photo shot of my meter at the 1st of each month so I assume I will not be affected.

Tafrock

I received it too. Doesn't affect me as I give regular meter readings. I did notice my usage being higher than their estimates last two months. Just means the adjustment for estimated bills is an add on instead of a credit in my favour. Symbio easily the cheapest supplier for me

DocFrog

"Christeen". Really?