Symbio Energy feedback

CRISPIANNE3

I think the new website is up and running. They need now to work on their useless app.

spot1034

Using the Citizens Advice comparison site the results show several tariffs which have the same price for both night and day rate. And I see they've just put their prices up. 
Compare Gas & Electricity Prices - Citizens Advice Energy Comparison

devondiver

rp1974 said:

If you dont mind me asking who did you move to?,for future comparisons,thanks.

FWIW, I switched to PFP (E7 Fixed E1). Worked out within a few pounds per annum of my cheapest SE tariff (Low etc. SE02v2) but 12m fixed rather than variable. No regrets so far. (Sorry it's late  )

rp1974

devondiver said:

rp1974 said:

If you dont mind me asking who did you move to?,for future comparisons,thanks.

FWIW, I switched to PFP (E7 Fixed E1). Worked out within a few pounds per annum of my cheapest SE tariff (Low etc. SE02v2) but 12m fixed rather than variable. No regrets so far. (Sorry it's late  )

Thanks,will be taking a few comparisons in the next week or so.

HonestJohn

I asked for compensation for a late final bill and credit but I was palmed off with an apology.

carpy

HonestJohn said:

I asked for compensation for a late final bill and credit but I was palmed off with an apology.

same!
i keep telling them that they have to pay but falling on deaf ears so Ombudsman here i come

matelodave

I did the same, told them that they had the eight weeks before I went to the ombudsman.

I then gave them a reminder after two weeks, and then another after four weeks and one at the beginning of this week., I got the apology and I said thanks, but they now only had two weeks left before I escalate it to the ombudsman..

Earlier this week they offered me £5, I said no but I'd accept £10 but I'm sure I could have pushed it further had i wanted to but I got fed up and really couldn't be bothered to go all the way to the Ombudsman. But I did enjoy the sport

thelight

HonestJohn said:

I asked for compensation for a late final bill and credit but I was palmed off with an apology.

Persist then take them to the ombudsman

HonestJohn

Thanks guys. It was what I expected.
I always kept to my terms of the deal but they failed so I am due some compensation. It should have been automatic so I will proceed with it all the way to the ombudsman if necessary.

Streaky_Bacon

They sent me my final bill, just before the deadline, but it is wrong (as I suspected it might be). I've filed a complaint with them, and I will have to see how long they take to deal with it. Fortunately the credit balance they owe me is very low, so I don't mind waiting, even if it has to go to the ombudsman.