Symbio Energy feedback

arley

I got a bill today including my estimated December usage which is strange as I left them on the 11/11! If you do move away, make sure you cancel your direct debit as it looks like they were keen to take that for this month too!!

milo_2020

Just switched to Green, 10.541p/kWh 23p standing charge, happy to pay the extra 2p standing charge and extra 0.8p/kWh for live chat and a website which functions! They owe me a good 350 in overpayments over the year.... wonder how long it will be before I see that!!

milo_2020

Scrap that - Green f'd it up and said they won't supply me a single rate on a E7 meter........ Been literally on hold all day ringing back on answerphone all day from 9AM, is anyone actually get through to these guys?

brewerdave

milo_2020 said:

Scrap that - Green f'd it up and said they won't supply me a single rate on a E7 meter........ Been literally on hold all day ringing back on answerphone all day from 9AM, is anyone actually get through to these guys?

I've always dealt with Green via their "chat" function - never had to wait more than 10 minutes even in the "height" of the pandemic panic!!

CRISPIANNE3

milo_2020 said:

Just switched to Green, 10.541p/kWh 23p standing charge, happy to pay the extra 2p standing charge and extra 0.8p/kWh for live chat and a website which functions! They owe me a good 350 in overpayments over the year.... wonder how long it will be before I see that!!

I did an online quote and came out cheaper than Symbio. However I would need to pay Symbio an exit fee. 

Swipe

CRISPIANNE3 said:

milo_2020 said:

Just switched to Green, 10.541p/kWh 23p standing charge, happy to pay the extra 2p standing charge and extra 0.8p/kWh for live chat and a website which functions! They owe me a good 350 in overpayments over the year.... wonder how long it will be before I see that!!

I did an online quote and came out cheaper than Symbio. However I would need to pay Symbio an exit fee. 

Plus the agro if the switch goes wrong. One of the reasons i stayed with Symbio now they've paid their Ofgem bill

CRISPIANNE3

Swipe said:

CRISPIANNE3 said:

milo_2020 said:

Just switched to Green, 10.541p/kWh 23p standing charge, happy to pay the extra 2p standing charge and extra 0.8p/kWh for live chat and a website which functions! They owe me a good 350 in overpayments over the year.... wonder how long it will be before I see that!!

I did an online quote and came out cheaper than Symbio. However I would need to pay Symbio an exit fee. 

Plus the agro if the switch goes wrong. One of the reasons i stayed with Symbio now they've paid their Ofgem bill

I have now got use to their billing methods. I pay by variable amount each month and their estimate for me in December was only about 100 above what I usually use. 

Talldave

Swipe said:

CRISPIANNE3 said:

milo_2020 said:

Just switched to Green, 10.541p/kWh 23p standing charge, happy to pay the extra 2p standing charge and extra 0.8p/kWh for live chat and a website which functions! They owe me a good 350 in overpayments over the year.... wonder how long it will be before I see that!!

I did an online quote and came out cheaper than Symbio. However I would need to pay Symbio an exit fee. 

Plus the agro if the switch goes wrong. One of the reasons i stayed with Symbio now they've paid their Ofgem bill

Don't forget other suppliers would be boring in comparison! 

Just when I thought electricity couldn't get any cheaper,  along comes Low Fair and Green Variable SE01 v10. Standing charge down to 20p and 10.6p/kWh.

milo_2020

This is a new one  
"Thank you for your kind e-mail and the communication therein. We sincerely apologise for the delay in replying to your emails. We have had issues with our mail server, hence the delay in our response."

carpy

milo_2020 said:

This is a new one  
"Thank you for your kind e-mail and the communication therein. We sincerely apologise for the delay in replying to your emails. We have had issues with our mail server, hence the delay in our response."

lol......i've just had that too!