EON Smart Meters

toothdoctor

Just had the letter that states in big bold red lettering 'You need to have your metres changed'. WHY? Annoys me that these companies can get away with this, scaremongering people into getting smart meters. Nowhere in my T&Cs says that I have to have a smart metre installed as part of my tariff (online exclusive v7). I know that this has been talked about on this forum for a while and that this will be sorted but still these letters are being sent out. How difficult is it for someone to change the letter template? Suggestion to the energy companies, if you want to keep your customers satisfied don't p**s them of by forcing smart metres on them which are a complete waste of time and money.

Greenenergy

I had one delivered today too . I would suggest raising a formal complaint with eon ... and then escalating to deadlock letter and referring to Ofgem

oliverbrown

toothdoctor wrote: »

Just had the letter that states in big bold red lettering 'You need to have your metres changed'.

Like the one I got in July? https://forums.moneysavingexpert.com/discussion/comment/76090584#Comment_76090584

Leave it with Malc, he'll send it up the chain so the complaint over misleading comms can be filed in the dustbin.

toothdoctor

oliverbrown wrote: »

Like the one I got in July? https://forums.moneysavingexpert.com/discussion/comment/76090584#Comment_76090584

Leave it with Malc, he'll send it up the chain so the complaint over misleading comms can be filed in the dustbin.

Yes that's the same letter that I got. Whoever is dealing with the 'update' needs to be fired on the grounds of incompetence because it doesn't take 3 months to update the letter being sent out

Greenenergy

I raised this months ago with the directors office and the web team . Both said they would look into it - same incorrect messages still going out makes me believe they don’t care .

Halifax_sux

Re my IHD not showing meter readings:


I've had a thought ...


As mentioned earlier, my IHD doesn't show the meter readings but it does show KWH & MONEY used.


Since these figures are effectively the same, via a simple arithmetic. Surely i can read my IHD numbers and "reverse calculate" my actual readings. It's simply a matter of me stealing the calculation on a bill and applying it in reverse.


What do you think, should i change my name to Baldrick?

Former_E.ON_Company_Representative:_Malc

dreamypuma wrote: »

So tomorrow morning I have a Smart Meter installation scheduled with EON.

After some chasing by EON, where I was advised that by subscribing to their Fix Online V8 tariff, I agreed to have a Smart Meter installed. I reluctantly agreed with the caveat that I'd only allow a SMETS 2 meter to be installed.

Firstly - I thought EON since altered the T&C's, to clarify that Installation wasn't mandatory, and we were only agreeing to be "contacted" about installation?

On reviewing the T&C's link provided at time of sign up, I no longer see anything about installation being mandatory.

Secondly, has anyone declined installation on their installation date due to the meter not being SMETS2 or as agreed for any reason? How did that pan out?

Finally, has anyone had an old EON Smart Meter upgraded or is this still pipe dreams?

dreamypuma wrote: »

My request was fairly explicit. SMETS2 or nothing. Their response was the couldn't guarantee. My response was, well you won't be switching anything over on the installation date if it's not SMETS2.

The whole Smart meter things a S! 't storm.

dreamypuma wrote: »

So the Eon installer arrived this morning. I asked him to confirm that he was installing a SMETS2 meter, and sure enough that was the plan.

After some initial grumbles about the light rain, he concluded that he wasn't going to be able to carry out the installation as it was too wet. Then he proceeded to schedule another visit.

Whilst booking another visit, he told me that he was going to list the reason for cancellation as "customer wanting to reschedule" because putting anything else down would "raise too many questions"

I called Eon shortly afterwards to tell them to cancel any future appointments, and to note that the installation was aborted of there own engineers decision and through no choice of mine.

I'm not prepared to keep taking time off work to have installations aborted due to light rain. The rain actually stopped whilst he was there, and our meter is actually concealed in a cabinet, so wasn't even wet. I expect the probability of weather being worse in two weeks time is probably higher than now.

What a farce.

Hello dreamypuma and I'm sorry your smart meter appointment was aborted.

Health and Safety is very important to us and technicians are under strict instructions not to put themselves, customers or the public at risk. Technicians failing to respect these rules face severe disciplinary action. If the technician thought the water present represented a risk, they were right to abort.

Where they were wrong was to register an incorrect reason for aborting. They should've told it as it was and thank you for bringing this to our attention. Your report will be investigated and the technician will be asked to explain the circumstances behind their decision.

Just to confirm a couple of other things from your posts. Smart meters aren't mandatory and you can turn down our offers to fit them at any time. The T&Cs on your Fix Online tariff state customers agree to be contacted about smart meters (section 11.1).

Some of our other messaging doesn't make this clear and I'm currently feeding this back to those responsible for these communications.

At the moment, we can't guarantee if a smart meter will be SMETS1 or 2. Wherever possible, it'll be SMETS2.

There are certain situations where it's not possible to fit SMETS2 right now. It could be signalling issues or specific metering conditions that don't become apparent until a technician is on site.

According to the latest information I have, 90% of our smart meter installations are now SMETS2 and this is definitely the preferred option. Where SMETS2 can't be fitted, we'll offer to fit SMETS1 and then upgrade this later so it's managed in the same way as SMETS2. These upgrades will be done remotely so there's no need to re-visit a property. We're trialling this now with a view to rolling it out very soon.

Sorry again your smart meter installation was aborted dreamypuma.

Malc

Former_E.ON_Company_Representative:_Malc

oliverbrown wrote: »

Hi Malc,

It's good to see you are answering all questions raised here. I have a couple more.

On the smart meters you install, can the comms/transmitter module be physically removed from the meter for those who want it in traditional/dumb mode?

E.ON_Company_Representative:_Malc wrote: »

Hello oliverbrown and we try to answer as much as we can.

There are some questions we need to take away and ask colleagues. This applies to your question about the Communications Comms Hub on smart meters. As far as I know, like Houbara says, we're not able to physically remove these Hubs. I could be wrong and so have asked others more technically gifted than me.

Thanks for your questions oliverbrown. I'll post again as soon as I've an answer.

Malc

Hello oliverbrown and, as above, I've received more information from my colleagues looking after our smart meter roll out.

All our SMETS2 meters come with the Comms Hub in place and they're configured on site by the installing technicians. Removing the Comms Hub would lead to customers not having the smart features they were expecting.

Depending on the circumstances at individual homes, there could also be other consequences. For instance, customers with two rate meters would have issues with their switching times.

Given these potential problems, installing smart meters without the Comms Hub is something we wouldn't do.

Thanks for your patience oliverbrown.

Malc

oliverbrown

E.ON_Company_Representative:_Malc wrote: »

Given these potential problems, installing smart meters without the Comms Hub is something we wouldn't do.

That's disappointing, especially considering that according to news stories, supplies of traditional meters are ending.

I think smart meters with removable comms would have been a good compromise, since it now seems all old meters at end of life will be replaced with ones containing a comms module whether the customer likes it or not.

Smart meters are not really as "optional" as you suggest?

badmemory

Halifax_sux wrote: »

Re my IHD not showing meter readings:


I've had a thought ...


As mentioned earlier, my IHD doesn't show the meter readings but it does show KWH & MONEY used.


Since these figures are effectively the same, via a simple arithmetic. Surely i can read my IHD numbers and "reverse calculate" my actual readings. It's simply a matter of me stealing the calculation on a bill and applying it in reverse.


What do you think, should i change my name to Baldrick?

Unfortunately with gas you have the calorific value to deal with & as that changes it wouldn't work.



If I am honest though I think the calorific value makes so little difference to the actual total annual bill it is time they said "forget it" & just charged per unit which is what the meters count & totally ignore the Kwh. But I guess that would be too easy & so is never likely to happen.


It seems to me that many of the big 6 like having things (bills etc) complicated as it stops a lot of people taking a route that will save them money. I would include BT in this billing issue too although obviously not an energy supplier!