EON Smart Meters

Smodlet

Many people across all age ranges are capable of excellent customer service.  I wish only I had had the opportunity to wish Malc a long and happy retirement... I bet he doesn't miss our complaints!

MothballsWallet

Time for some thread necromancy...

I had EON install smart meters at my house today - good news, they're Landis+Gyr E470 Type 5424 and G470 672s, so are SMETS2 (iirc), installation took around 2 hours total.

chocwow

I've been asking EON for over a year if they can guarantee SMETS2 meters but all they say is "we can't say" and I refuse to tie myself to a single company which is all you get with smets1. And what happens when 2G/3G and 4G are abandoned in a couple of years? "we can't say" is thier reply. When I ask if the IHD can show actual meter readings all I get is "we can't say" Being disabled means I can't access any of my meters never mind pressing all sorts of buttons to get meter readings on the display. Ah, say EON we'll read the meters every three months. I never saw a meter reader in about 10 years but I'm only a disabled fool customer trying to get reliable info.

Gerry1

chocwow said:

Being disabled means I can't access any of my meters never mind pressing all sorts of buttons to get meter readings on the display.

@chocwowwow Are you on their Priority Services Register?

QrizB

Chocwow has their own thread with exactly the same query.