EON Smart Meters

Yellowvest23

oliverbrown said:

Yellowvest23 said:

oliverbrown said:

grimble37 said:

oliverbrown said:

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted:

Thanks Oliver, I appreciate you attaching the link of my specific t&c's, I was certain this was the case, it's just the way they keep hassling me and the way they keep wrongly saying I agreed to one gave me doubts. Damned time wasters arn't they. 

It's bad. My father has already decided he's leaving E.on in July due to the volume of letters he's getting despite having not agreed to a smart meter. "What a waste of money and paper" - his words.

I'll be doing the same.

The phone calls are actually funny when the caller backs down when he /she know they have  been caught fibbing to me . 

At some point I'm expecting having to ask the agent to quote me the T&C which says I agreed to a SM. Of course I'll have to make sure they quote MY T&C and not the ones applicable from Feb 2020 onward.

I know,its a shame because apart from this totally deceitful and dishonest tactic to get us to accept the useless and pointless SMs everything has been fine. 

MissMiya

Recently had my EON Smart Meter installed. Anyone else have an engineer install the meter and then a week later another come and check that it was all working ok? I had to go to work so could not stay and my meter is outside my apartment. Not sure if this is normal...also don't want them fiddling about with it and somehow charge me higher rates due to this other engineer "checking" it.

Former_E.ON_Company_Representative:_Malc

same here,I am also offski.

4 or 5 emails, 2 physical letters,and 4 phone calls from them telling me i had agreed to the meter despite i know my tarriff only states I agree to be contacted.The phone calls are actually funny when the caller backs down when he /she know they have  been caught fibbing to me . 

I know,its a shame because apart from this totally deceitful and dishonest tactic to get us to accept the useless and pointless SMs everything has been fine. 

Hello Yellowvest23 and sorry to lose you.

As advised earlier in this thread, we've started a review in to our smart meter messaging and I'll add your comments to the ones I've already sent through. Too late for you now, I know. Will help with the overall review.

Many thanks for the feedback Yellowvest23.

Malc

Former_E.ON_Company_Representative:_Malc

oliverbrown said:

I received my first phone call today, I think from E.on's smart meter installers rather than E.on themselves. He asked if I would like to book an appointment to fit a smart meter. I said no, and he noted it down on my account without an argument.

At some point I'm expecting having to ask the agent to quote me the T&C which says I agreed to a SM. Of course I'll have to make sure they quote MY T&C and not the ones applicable from Feb 2020 onward.

Hello oliverbrown and glad all went as it should when we contacted you about smart meters.

For future reference, the T&Cs on the opening page of 'our terms and conditions' section on the website are for the new tariffs. The T&Cs for your tariff have been moved to the expired section towards the bottom of the same page. Please choose this link when looking for the T&Cs for your tariff.

Thanks oliverbrown.

Malc

Former_E.ON_Company_Representative:_Malc

MissMiya said:

Recently had my EON Smart Meter installed. Anyone else have an engineer install the meter and then a week later another come and check that it was all working ok? I had to go to work so could not stay and my meter is outside my apartment. Not sure if this is normal...also don't want them fiddling about with it and somehow charge me higher rates due to this other engineer "checking" it.

Hello MissMiya and this isn't unheard of although somewhat rare.

It depends on the circumstances at each individual installation. Sometimes a re-visit is necessary where the installing technician has reported something. Always make sure whoever calls from us shows the appropriate identification. Any doubts please phone us.

Thanks MissMiya.

Malc

kev2009

HI @E.ON_Company_Representative:_Malc
Just thought i'd let you know, I've decided to take the plunge and have signed up to the Fix Online Exclusive v30 today via uswitch.  Look forward to receiving confirmation in 3 or 4 days.  Hoping this will give a date of my switch.  Fingers crossed for a smooth switch.  I have a SMETS2 smart meter so hopefully the IHD will continue to work and it will also submit readings to you once the switch takes place.
Thanks
Kev

kev2009

Hi @E.ON_Company_Representative:_Malc
Just had a email from E.on, it has advised my direct debit for Electricity (only switching electric) will be £0.16 more than what the uswitch site said it would be based on the usage I use and entered.  Could you confirm whats happening here?  I rounded my usage up to the nearest hundred to allow for any additional use to the previous year plus would then allow a little buffer should i go over my monthly DD.  I do the same with my gas supplier and so far has worked out well and i've never needed to make an additional payment or change DD, it has always come out of the credit (if required).  To date, i think only my Gas I've used over my DD, mainly in winter for maybe a month or 2, and excess has always come out of credit on account (got a fair bit in credit with gas company atm).  Electricity I've always got a small credit.
Also, it has advised they will be in touch about fitting smart meter, even though I said I have one, how do I go about advising I have a SMETS2 smart meter and therefore they should be able to receive readings etc?  How do i go about advising how often I want my meter to submit readings?
Many thanks
Kev

SeeMe

Had my texts from eon followed by emails and now letters, telling me i agreed to have a smart meter installed ( i did not) so it looks as though nothing will stop them telling porkies and they know its what they are doing.

jimexbox

EON have confirmed I can never have a smart meter. Unboarded loft and flue is not visible from the loft hatch. Loft can't be boarded due to strut placement. Oh well, not too fussed. 

Former_E.ON_Company_Representative:_Malc

kev2009 said:

HI @E.ON_Company_Representative:_Malc
Just thought i'd let you know, I've decided to take the plunge and have signed up to the Fix Online Exclusive v30 today via uswitch.  Look forward to receiving confirmation in 3 or 4 days.  Hoping this will give a date of my switch.  Fingers crossed for a smooth switch.  I have a SMETS2 smart meter so hopefully the IHD will continue to work and it will also submit readings to you once the switch takes place.
Thanks
Kev

kev2009 said:

Hi @E.ON_Company_Representative:_Malc
Just had a email from E.on, it has advised my direct debit for Electricity (only switching electric) will be £0.16 more than what the uswitch site said it would be based on the usage I use and entered.  Could you confirm whats happening here?  I rounded my usage up to the nearest hundred to allow for any additional use to the previous year plus would then allow a little buffer should i go over my monthly DD.  I do the same with my gas supplier and so far has worked out well and i've never needed to make an additional payment or change DD, it has always come out of the credit (if required).  To date, i think only my Gas I've used over my DD, mainly in winter for maybe a month or 2, and excess has always come out of credit on account (got a fair bit in credit with gas company atm).  Electricity I've always got a small credit.
Also, it has advised they will be in touch about fitting smart meter, even though I said I have one, how do I go about advising I have a SMETS2 smart meter and therefore they should be able to receive readings etc?  How do i go about advising how often I want my meter to submit readings?
Many thanks
Kev

Hello Kev and many thanks for joining us.

As I mentioned above, SMETS2 smart meters retain their smart features following a change of supplier. Similarly, the In Home Display (IHD) will continue to work. There might be a bit of a delay immediately after the switch whilst the meter, IHD and the Data Communications Company (DCC) are updated with the new data.

With a change of supplier, information passes between us, the old supplier and certain industry third parties. This includes details of the meter concerned. This doesn't happen straightaway. The message you've received will be a broad one as we won't yet know the full meter spec. Please ignore this. Once all the details are through and the account is up and running it will be clear you've a SMETS2 meter and there's no need to replace it.

There are sometimes small differences between the monthly payments advised by a switching site and our first estimate of the Direct Debit. This can be caused by things like differences in assumptions about the Supply Start Date and the Direct Debit collection date. These anomalies will be ironed out once all the information is through and we have the actual Average Daily Consumption (ADC) figures from your old supplier. ADCs are generated by using all the usable meter readings on the account for the past 12 months.

Once the account is live, you'll be able to use the online Direct Debit Manager to tweak the payments to suit your circumstances. Payments can be changed by up to 20 per cent up or down where the account is billed up to the latest readings; and by up to 5 per cent up or down without readings.

We'll only take readings from your smart meter remotely once a month unless you tell us otherwise. Should you want us to take readings more regularly, you can change the frequency through your online account.

Hope this answers your questions Kev and welcome to E.ON.

Malc