EON Smart Meters

grimble37

oliverbrown said:

grimble37 said:

I joined eon in December 2019 on v21.

Also are you sure you're on Fix Online v21 and not another package? I joined it in July 2019 so I doubt you went on Fix Online v21 in December 2019.

Hi, yes, triple checked, although it does say 'exclusive' below is a copy and paste from my energy club account.

Provider

Tariff Name

Fix Online Exclusive v21

oliverbrown

grimble37 said:

Hi, yes, triple checked, although it does say 'exclusive' below is a copy and paste from my energy club account.

Provider

Tariff Name

Fix Online Exclusive v21

Ah that would explain it, the "Exclusive" Fix Online tariffs have different version numbers to the Fix Online tariffs you sign up to directly on the E.on website. The terms were same though as far as I'm aware.

grimble37

oliverbrown said:

grimble37 said:

I joined eon in December 2019 on v21.

Also are you sure you're on Fix Online v21 and not another package? I joined it in July 2019 so I doubt you went on Fix Online v21 in December 2019.

And this copy and paste is from my bill, maybe it was a tariff reintroduced for martins energy club. 

The details CR = credit

Electricity charges

Fix Online Exclusive v21 ends 27 Dec 2020

grimble37

oliverbrown said:

grimble37 said:

Hi, yes, triple checked, although it does say 'exclusive' below is a copy and paste from my energy club account.

Provider

Tariff Name

Fix Online Exclusive v21

Ah that would explain it, the "Exclusive" Fix Online tariffs have different version numbers to the Fix Online tariffs you sign up to directly on the E.on website. The terms were same though as far as I'm aware.

Thanks, yeah it's crazy how they are still harassing customers continually despite the fact they must have been informed not too, some regulators should get on to them, maybe bbc watchdog! 

grimble37

I take it Malc has given up replying? 

oliverbrown

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted: https://www.eonenergy.com/-/media/downloads/residential/tariffs/2019/q2/fix-online-exclusive-revised.pdf?la=en

grimble37

oliverbrown said:

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted:

Thanks Oliver, I appreciate you attaching the link of my specific t&c's, I was certain this was the case, it's just the way they keep hassling me and the way they keep wrongly saying I agreed to one gave me doubts. Damned time wasters arn't they. 

oliverbrown

grimble37 said:

oliverbrown said:

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted:

Thanks Oliver, I appreciate you attaching the link of my specific t&c's, I was certain this was the case, it's just the way they keep hassling me and the way they keep wrongly saying I agreed to one gave me doubts. Damned time wasters arn't they. 

It's bad. My father has already decided he's leaving E.on in July due to the volume of letters he's getting despite having not agreed to a smart meter. "What a waste of money and paper" - his words.

I'll be doing the same.

Fiiji

E.ON_Company_Representative:_Malc said:

SeeMe wrote: »

I have been with eon 1 month now and just got my expected text message, asking me to name a day and time to have my agreed smets2 meter installed.
Of course this is not true as i only agreed to be contacted as in the T&CS. I will reply or just ignore as i dont want one fitted.

Hello SeeMe and from past posts I believe you're on a Fix Online or Fix Online Exclusive tariff which was available during November/December last year.

If this is right, you'll have agreed only to be contacted about smart meters. As you don't want these meters please ignore the contact you've received. You only need to respond if you want the meters installing.

Hope this explains SeeMe.

Malc

Hi,
I signed up to the Fix Online Exclusive v16 in November. Can you confirm this applies to me too?
Cheers.

Former_E.ON_Company_Representative:_Malc

grimble37 said:

I joined eon in December 2019 on v21.
I am being harassed by eon to fit a smart meter, they say I'd agreed to it. I've tried searching this forum but can only find you stating that v21 was withdrawn overnight some time in the middle of 2019 which is doubly confusing. Please can you confirm for me that I am not obliged to have a smart meter fitted. 

Hello grimble37 and many thanks for joining us.

As you've posted on the next page (the new MSE format doesn't seem to let me multi-quote from different pages) and oliverbrown has confirmed, you're on Fix Online Exclusive v21. This was available for sale to new customers only between 6-29 December 19. This is different from Fix Online v21 which was withdrawn from sale on 10 July 19.

Both tariffs have the same clause in their T&Cs (11.1) which says as follows.

With this tariff you agree to be contacted during the tariff term for the installation of a smart meter.

Happy to confirm, with this tariff, you've only agreed to be contacted about smart meters. These offers can be turned down and you'll be able to stay on the tariff for the duration of the agreement.

Totally understand the frustration of repeated contact about smart meters. I've been sending posts about this contact to those responsible. As I mentioned above to oliverbrown, this has led to a review into both the frequency and content of this contact. More details will be available once the review has been completed. I've added your comments to this feedback.

Hope this explains grimble37 and thank you for the feedback. Please let me know if you need any more details as happy to help.

Malc