EON Smart Meters

Former_E.ON_Company_Representative:_Malc

oliverbrown said:

E.ON_Company_Representative:_Malc said:

They now explicitly make agreeing to have smart meters a condition of the tariff provided the property is eligible. 

Hi Malc,

Thanks for confirming, although obviously it's not a change I welcome. I still have a few months left on my older Fix Online tariff after which I'll consider my options.

As ever I appreciate all the support you provide here.

Many thanks for the kind words oliverbrown - they're very much appreciated.

Totally appreciate your views and thought it best to post as clear an explanation about the different T&Cs for our new tariffs as possible.

oliverbrown said:

grimble37 said:

I joined eon in December 2019 on v21.

I'm on v21 too. Malc has stated we are allowed to turn down smart meters and stay on the tariff. He also said the frequency of communication is being reviewed, in my opinion customers like us should not be harassed as we did not agree to have smart meters fitted (the letter lies).

Happy to confirm this. With your deal, you can refuse smart meters and stay on the same tariff for the remainder of the agreement if you wish. I'll continue to send this and related comments to the managers carrying out the review I mentioned earlier.

Thanks again oliverbrown.

Malc

Former_E.ON_Company_Representative:_Malc

grimble37 said:

oliverbrown said:

grimble37 said:

Hi, yes, triple checked, although it does say 'exclusive' below is a copy and paste from my energy club account.

Provider

Tariff Name

Fix Online Exclusive v21

Ah that would explain it, the "Exclusive" Fix Online tariffs have different version numbers to the Fix Online tariffs you sign up to directly on the E.on website. The terms were same though as far as I'm aware.

Thanks, yeah it's crazy how they are still harassing customers continually despite the fact they must have been informed not too, some regulators should get on to them, maybe bbc watchdog! 

grimble37 said:

oliverbrown said:

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted:

Thanks Oliver, I appreciate you attaching the link of my specific t&c's, I was certain this was the case, it's just the way they keep hassling me and the way they keep wrongly saying I agreed to one gave me doubts. Damned time wasters arn't they. 

Please see my reply earlier today grimble37. Don't know if it's me or the new MSE format that's stopping me multi-quoting from previous pages???

Malc

Former_E.ON_Company_Representative:_Malc

oliverbrown said:

grimble37 said:

Hi, yes, triple checked, although it does say 'exclusive' below is a copy and paste from my energy club account.

Provider

Tariff Name

Fix Online Exclusive v21

Ah that would explain it, the "Exclusive" Fix Online tariffs have different version numbers to the Fix Online tariffs you sign up to directly on the E.on website. The terms were same though as far as I'm aware.

oliverbrown said:

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted: https://www.eonenergy.com/-/media/downloads/residential/tariffs/2019/q2/fix-online-exclusive-revised.pdf?la=en

oliverbrown said:

grimble37 said:

oliverbrown said:

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted:

Thanks Oliver, I appreciate you attaching the link of my specific t&c's, I was certain this was the case, it's just the way they keep hassling me and the way they keep wrongly saying I agreed to one gave me doubts. Damned time wasters arn't they. 

It's bad. My father has already decided he's leaving E.on in July due to the volume of letters he's getting despite having not agreed to a smart meter. "What a waste of money and paper" - his words.

I'll be doing the same.

Please see my reply earlier today oliverbrown. As I mentioned to grimble37, not sure if it's me or the new format causing me an issue.

Malc

oliverbrown

E.ON_Company_Representative:_Malc said:

grimble37 said:

oliverbrown said:

grimble37 said:

Hi, yes, triple checked, although it does say 'exclusive' below is a copy and paste from my energy club account.

Provider

Tariff Name

Fix Online Exclusive v21

Ah that would explain it, the "Exclusive" Fix Online tariffs have different version numbers to the Fix Online tariffs you sign up to directly on the E.on website. The terms were same though as far as I'm aware.

Thanks, yeah it's crazy how they are still harassing customers continually despite the fact they must have been informed not too, some regulators should get on to them, maybe bbc watchdog! 

grimble37 said:

oliverbrown said:

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted:

Thanks Oliver, I appreciate you attaching the link of my specific t&c's, I was certain this was the case, it's just the way they keep hassling me and the way they keep wrongly saying I agreed to one gave me doubts. Damned time wasters arn't they. 

Don't know if it's me or the new MSE format that's stopping me multi-quoting from previous pages???

Not sure, but you can copy/paste from previous posts and turn them into quotes using the Format button on the toolbar if that helps?

Former_E.ON_Company_Representative:_Malc

Fiiji said:

E.ON_Company_Representative:_Malc said:

SeeMe wrote: »

I have been with eon 1 month now and just got my expected text message, asking me to name a day and time to have my agreed smets2 meter installed.
Of course this is not true as i only agreed to be contacted as in the T&CS. I will reply or just ignore as i dont want one fitted.

Hello SeeMe and from past posts I believe you're on a Fix Online or Fix Online Exclusive tariff which was available during November/December last year.

If this is right, you'll have agreed only to be contacted about smart meters. As you don't want these meters please ignore the contact you've received. You only need to respond if you want the meters installing.

Hope this explains SeeMe.

Malc

Hi,
I signed up to the Fix Online Exclusive v16 in November. Can you confirm this applies to me too?
Cheers.

Hello Fiiji and welcome to the Forums.

Happy to confirm, Fix Online Exclusive v16 includes the same clause in the T&Cs (11.1) as I've been speaking about this afternoon. Specifically:

With this tariff you agree to be contacted during the tariff term for the installation of a smart meter.

This means you've only agreed to be contacted about smart meters. These offers can be turned down and you'll be able to stay on the tariff for the duration of the agreement.

Hope this explains Fiiji. Please let me know if you need any more details as happy to help.

Malc

Former_E.ON_Company_Representative:_Malc

Not sure, but you can copy/paste from previous posts and turn them into quotes using the Format button on the toolbar if that helps?

Many thanks oliverbrown. Just followed your advice and it works.

Malc

barker77

I would encourage anyone who is recieving these misleading communications from eon to raise this with the Ombudsman. https://www.ombudsman-services.org/

Stating the following reason for why you believe these communications are misleading :

E.on have to comply with the ofgem standards of conduct of the gas and electricity supply licences. Specifically condictions 0 and 0a which state: "Suppliers must provide information (whether in writing or orally) which, amongst other things is complete, accurate, and not misleading and displayed in plain and, intelligible language, as well as being appropriate and fair".

oliverbrown

I received my first phone call today, I think from E.on's smart meter installers rather than E.on themselves. He asked if I would like to book an appointment to fit a smart meter. I said no, and he noted it down on my account without an argument.

Yellowvest23

oliverbrown said:

grimble37 said:

oliverbrown said:

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted:

Thanks Oliver, I appreciate you attaching the link of my specific t&c's, I was certain this was the case, it's just the way they keep hassling me and the way they keep wrongly saying I agreed to one gave me doubts. Damned time wasters arn't they. 

It's bad. My father has already decided he's leaving E.on in July due to the volume of letters he's getting despite having not agreed to a smart meter. "What a waste of money and paper" - his words.

I'll be doing the same.

same here,I am also offski.
4 or 5 emails, 2 physical letters,and 4 phone calls from them telling me i had agreed to the meter despite i know my tarriff only states I agree to be contacted.The phone calls are actually funny when the caller backs down when he /she know they have  been caught fibbing to me . 

oliverbrown

Yellowvest23 said:

oliverbrown said:

grimble37 said:

oliverbrown said:

grimble37 said:

I take it Malc has given up replying? 

I'm sure he'll be along shortly. In any case the T&C are what matters, clause 11.1 is very clear that you only agreed to be contacted:

Thanks Oliver, I appreciate you attaching the link of my specific t&c's, I was certain this was the case, it's just the way they keep hassling me and the way they keep wrongly saying I agreed to one gave me doubts. Damned time wasters arn't they. 

It's bad. My father has already decided he's leaving E.on in July due to the volume of letters he's getting despite having not agreed to a smart meter. "What a waste of money and paper" - his words.

I'll be doing the same.

The phone calls are actually funny when the caller backs down when he /she know they have  been caught fibbing to me . 

At some point I'm expecting having to ask the agent to quote me the T&C which says I agreed to a SM. Of course I'll have to make sure they quote MY T&C and not the ones applicable from Feb 2020 onward.