EON Smart Meters

oliverbrown

leviathan wrote: »

Or who installs the electric meter on new build houses ?

Installers working for the property development company I suppose. But I don't know if they deal with the general public.

leviathan

https://www.scottishpower.co.uk/new-connections/ownhome
https://www.scottishpower.co.uk/new-connections/networks


From a spot of googling it seems to always come back to the supplier being responsible for installing a meter.
So you'd have to speak to them with negotiation about it if you wanted to swap it out ?
Dont know enough about this to comment further.

oliverbrown

leviathan wrote: »

So you'd have to speak to them with negotiation about it if you wanted to swap it out ?

Probably. If they refuse to install a traditional meter at end of life despite one or more being available on the market, it sounds like grounds for complaint and possible Ombudsman intervention.

hss

Hi again Malc.
I have just got off the phone to arrange a new tariff for my son who has a learning disability. This lady was based in Cape Town S. Africa which surprised me as I thought E.on advisors were all based in the UK? She was very pushy like when I renewed my tariff but managed to decline the meter. When I said I didn't want a smart meter mainly because I was told by CEO & yourself it wasn't mandatory, plus the fact when British Gas had previously tried to install a smart meter for a previous tenant but the signal was too weak & still is, she insisted that the engineer 'needs to check the signal, not install meter'. That the fixed 2year V4 was smart meter conditional whereas I told her it wasn't. Unless the t&c's have changed, I have reluctantly had to agree to an appointment for an engineer to check the signal although I've told her I intend to cancel & the fact if calls are recorded this will be picked up.


So Malc, what can I do now & have the t&c's changed, or is S. Africa using different rules & guidelines to the UK?


Many thanks again.
Heather

oliverbrown

hss wrote: »

Unless the t&c's have changed, I have reluctantly had to agree to an appointment for an engineer to check the signal although I've told her I intend to cancel & the fact if calls are recorded this will be picked up.

The misleading comms will clearly not stop, despite Malc's best efforts. Stick by your guns, they are not mandatory on any E.on tariff and you have every right to refuse.

Greenenergy

Hss - get a formal complaint in

Greenenergy

Ombudsman complaint now in ...

hss

Hi there.


I got in touch with a man in the CEO office who has helped me before. He offered to cancel it straight away as well as put on the record not to contact about smart meters until at least they are rolled out without problems.
I have to say for me I prefer to stick with E.on as I find their customer service more helpful than say Sainsburys/British Gas despite winning a complaint with the Ombudsman & they didn't honour some of the points. E.on are much better, but just my opinion. Maybe having contact with someone in CEO helps?

Former_E.ON_Company_Representative:_Malc

toothdoctor wrote: »

Just had the letter that states in big bold red lettering 'You need to have your metres changed'. WHY? Annoys me that these companies can get away with this, scaremongering people into getting smart meters. Nowhere in my T&Cs says that I have to have a smart metre installed as part of my tariff (online exclusive v7). I know that this has been talked about on this forum for a while and that this will be sorted but still these letters are being sent out. How difficult is it for someone to change the letter template? Suggestion to the energy companies, if you want to keep your customers satisfied don't p**s them of by forcing smart metres on them which are a complete waste of time and money.

toothdoctor wrote: »

Yes that's the same letter that I got. Whoever is dealing with the 'update' needs to be fired on the grounds of incompetence because it doesn't take 3 months to update the letter being sent out

Hello toothdoctor and I'm sorry you're unhappy with the letter we've sent.

As I've mentioned to others above, I'm sending Forum comments to those responsible for these letters and I'll include your posts in this week's report.

Thanks for the feedback toothdoctor.

Malc

Former_E.ON_Company_Representative:_Malc

Houbara wrote: »

They would refuse point blank. Nothing stopping you getting a private qualified Electrician to fit it and certify it..I doubt it would be cheap, then probably the DNO would have to come out and inspect it that its done properly.
I can see you being approx £250 down on the years electricity .So much for saving money ..You would be better off just accepting the smart meter.

Houbara wrote: »

Ask Malc ! Why would a supplier want to come and fit a meter obtained from some unreliable source, especially a used one.
I have in my possession a brilliant analogue meter , a dial meter, made by Sangamo Weston..Its like a Swiss clock and the most reliable meter of them all but I doubt any supplier would fit it.. I have never known one break down in 20 years as a meter reader..
..That photo you showed,, the little cheap digital one is the most unreliable meter I ve ever encountered .The go bust all the time ..We paid no more than £10 each for them !

This is a question we've not been asked before Houbara and, to be honest, I don't what would happen in these circumstances. I'll see what I can find out.

Malc