EON Smart Meters

[Deleted User]

oliverbrown wrote: »

That is disappointing if true as I'm sure those who are minded not to have a smart meter for reasons of avoiding smart meter comms are unlikely just to take the energy company's word for it.

I would still like confirmation from Malc. Perhaps some models have physically removable comms as I'm assuming there are various brands/models on the market.

You will have to accept one in the long run so I can t see the point in making a stand ! ..The rest of Europe all complied to mandatory smart meters even our close neighbour Republic of Ireland did and are way in front of us.

oliverbrown

Houbara wrote: »

You will have to accept one in the long run so I can t see the point in making a stand !

It would have been quite trivial to add in physical comms removal. If "traditional" meters are ending in production it would have been a suitable compromise to physically dumb down smart meters for those who wanted it.

[Deleted User]

oliverbrown wrote: »

It would have been quite trivial to add in physical comms removal. If "traditional" meters are ending in production it would have been a suitable compromise to physically dumb down smart meters for those who wanted it.

Huge fines in data sharing without permission..No supplier would dare transgress..Ask Facebook !

oliverbrown

Houbara wrote: »

Huge fines in data sharing without permission..No supplier would dare transgress..Ask Facebook !

As in the Facebook who shared data without permission whilst knowing they could expect a huge fine for doing so?

Former_E.ON_Company_Representative:_Malc

Kite2010 wrote: »

Oh look, another letter from EON demanding I have a smart meter fitted, quite forceful in wording. No I didn't agree to have a meter fitted, just to be contacted, and even though I've rejected said contact but still they can't get it into their head that I don't want a completely pointless "Smart" meter.


One key benefit having a little display, telling me that I'm using energy is as much benefit as the MPG display on my car, yes I know if I turn the kettle on it will use energy (likewise if I know I put my foot on the acceleration pedal I will use more fuel). Only benefit of Smart Meters is to the energy company as it will allow them to introduce peak time charges in the future

Hello Kite2010 and I'm sorry you're unhappy with the wording on the letter we've sent.

As above, I've added your feedback to that I've already sent through to our managers. Thank you for this.

Also, as I've mentioned to others, you might want to take advantage of an opt-out. Please see my reply to Greenenergy above (#145 on 31 October 19).

Thanks again for your feedback Kite2010.

Malc

Former_E.ON_Company_Representative:_Malc

oliverbrown wrote: »

Hi Malc,

It's good to see you are answering all questions raised here. I have a couple more.

On the smart meters you install, can the comms/transmitter module be physically removed from the meter for those who want it in traditional/dumb mode?

Also, on the quotation page, the smart meter wording for Fix Online is different to the other products. If they are identical in terms of smart meter terms, why is the wording different to Fix Online?

oliverbrown wrote: »

I'm still waiting to hear back from Malc as to whether the comms module is physically removable from SMETS2 meters.

oliverbrown wrote: »

That is disappointing if true as I'm sure those who are minded not to have a smart meter for reasons of avoiding smart meter comms are unlikely just to take the energy company's word for it.

I would still like confirmation from Malc. Perhaps some models have physically removable comms as I'm assuming there are various brands/models on the market.

Hello oliverbrown and we try to answer as much as we can.

There are some questions we need to take away and ask colleagues. This applies to your question about the Communications Comms Hub on smart meters. As far as I know, like Houbara says, we're not able to physically remove these Hubs. I could be wrong and so have asked others more technically gifted than me.

On the tariff wording, I've passed this up the food chain and asked for a consistent message to be placed against all the relevant tariffs.

Thanks for your questions oliverbrown. I'll post again as soon as I've an answer.

Malc

Former_E.ON_Company_Representative:_Malc

Halifax_sux wrote: »

I have got to agree with Kite, it certainly is there raison d'etre. However, if they're going to do it anyway, at least give me my meters readings without getting cold and wet.
You'd think the industry would have thought that was a pretty good selling point for Smart Meters,

"Smart Meters, making your life easier", could have been the marketing slogan.

Your most welcome Regulator.

I've added your comments to the feedback I mentioned to Kite2010 above Halifax_sux. Thank you.

Halifax_sux wrote: »

I have previously been told that some IHD's do.

Although, since they are allocated at random, pound to a pinch of !!!!, people who really need them won't be able to get them! My guess would be that they are sent out be a third party and there's probably no way to get the one's that do to the people who actually need them.

All down to brilliant planning by an insightful Regulator.

Since we began installing smart meters, we've used several different types of In Home Display (IHD). Although most of ours show meter readings, there are some that don't. It depends on the type of IHD in question. The ones we're using with our latest SMETS2 meters do show meter readings.

Thanks again for the feedback Halifax_sux.

Malc

Former_E.ON_Company_Representative:_Malc

badmemory wrote: »

Do any of these IHDs actually give the gas METER reading not how many KWH have been used? As we all should know by now this is not the same thing!

Hello badmemory and as I've just posted above in reply to Halifax_sux, we've used several different types of In Home Display (IHD) since we started with smart meters.

Some show gas readings in cubic metres, some in kWh (with a warning as to accuracy due to gas conversion factors) and some not at all. It depends which one it is.

Malc

[Deleted User]

E.ON_Company_Representative:_Malc wrote: »

Hello badmemory and as I've just posted above in reply to Halifax_sux, we've used several different types of In Home Display (IHD) since we started with smart meters.

Some show gas readings in cubic metres, some in kWh (with a warning as to accuracy due to gas conversion factors) and some not at all. It depends which one it is.

Malc

Any comment on this recent National Newspaper article from Eons point of view Malc? Its about old dumb meters now no longer made or available, so its a smart meter or nothing !

https://www.dailymail.co.uk/news/article-7645341/Smart-meters-scandal-householders-told-install-one-dont-want-to.html

Greenenergy

I won’t be opting out of messaging as I want to pass this onto Ofgem ... wholly misleading and eon know this .