Quick Mobile Fix -- are they scammers?

Sweyn_Yellowhair

I tried for weeks to get a refund from these jokers, to no avail, then found a way that worked perfectly, and almost instantly.

I ordered a phone from this 'outfit', and after emailing to ask for an update a week after it was supposed to have arrived I was told the phone was still in quality control.  Further enquires were ignored, over a period of many weeks.  I got the sense that they just take as many orders and payments as they can, and just add your order to a list to be fulfilled once a refurbish-able phone turns up.  They are entering into contracts they know they will likely breach, in terms of the agreed delivery date.  If they are also contracting to sell something they do not have, and might not be able to source, then I would think that is also at least legally dubious.

Eventually I went through the small claims process.  There is a lot of disinformation about this, concerning having to complete lots of forms, pay lots of costs/charges etc, and having to go to court etc., all of which is incorrect.  The process is quick and straightforward, you only pay a fixed fee (£30 fee for a claim up to £300, £50 fee for a claim between £300 and £500), and you can even ask them to recover the fee from the other party once they've paid-up (there's a time limit on this but it's weeks, not minutes).

All done online.  Google: "Make a court claim for money" and head to the gov uk link.

They paid up the day they received the court order, which was within a couple of weeks of me completing the online application.

Emails, phone calls and letters to this crowd are just ignored.  If more people who are waiting for phones/refunds start hitting them with small-claims court orders (and again, forget the conspiracy and doom-monger claptrap you might have heard about the process), then it's not going to go well for them when dozens of court judgements start appearing on their Companies House and other records.  Just putting that out there...

blueste

Sweyn_Yellowhair said:

I tried for weeks to get a refund from these jokers, to no avail, then found a way that worked perfectly, and almost instantly.

I ordered a phone from this 'outfit', and after emailing to ask for an update a week after it was supposed to have arrived I was told the phone was still in quality control.  Further enquires were ignored, over a period of many weeks.  I got the sense that they just take as many orders and payments as they can, and just add your order to a list to be fulfilled once a refurbish-able phone turns up.  They are entering into contracts they know they will likely breach, in terms of the agreed delivery date.  If they are also contracting to sell something they do not have, and might not be able to source, then I would think that is also at least legally dubious.

Eventually I went through the small claims process.  There is a lot of disinformation about this, concerning having to complete lots of forms, pay lots of costs/charges etc, and having to go to court etc., all of which is incorrect.  The process is quick and straightforward, you only pay a fixed fee (£30 fee for a claim up to £300, £50 fee for a claim between £300 and £500), and you can even ask them to recover the fee from the other party once they've paid-up (there's a time limit on this but it's weeks, not minutes).

All done online.  Google: "Make a court claim for money" and head to the gov uk link.

They paid up the day they received the court order, which was within a couple of weeks of me completing the online application.

Emails, phone calls and letters to this crowd are just ignored.  If more people who are waiting for phones/refunds start hitting them with small-claims court orders (and again, forget the conspiracy and doom-monger claptrap you might have heard about the process), then it's not going to go well for them when dozens of court judgements start appearing on their Companies House and other records.  Just putting that out there...

All very relevant and accurate but an update to QMF, They are no longer trading after trading standards took them to court.