MSE News: TSB customers STILL unable to use online banking after weekend upgrade

Ashen

wizzywig27 wrote: »

For the last time, stop trying to goad me. I called them on the Thursday after receiving the letter. I explained the reason for my complaint, I pointed out during the call I didnt receive a text she then mentioned that they werent working (my complaint WAS NOT about this). In my conversation I did say that I apprecaiate they werent a given and were a not a feature you could rely on, but how was I to know if they arent working as I wasn!!!8217;t expecting a text as it was cancelled.

You really do like to twist what people say to try and belittle them

You do realise this is a different person replying, right? I was just highlighting how silly the 'don't reply to my posts or I'll report you' post was.

wizzywig27

masonic wrote: »

So, if I understand your situation correctly, you had a monthly direct debit set up to pay for something, but this time you decided to pay by debit card. The company later took a payment by direct debit, so you paid twice?

That could potentially fall under the Direct Debit Guarantee. As I understand it, charges are normally waived in such a situation too. Whether it would actually be covered depends on the specifics.

Yes, basically I decided to pay via debit card, as I moved all of my money out of TSB due to the problems I’ve had. I admit I could have done it earlier, but that’s kind of obvious by the fact I cancelled it so late. I genuinely did not know you had to cancel a DD days in advance because contrary to popular belief I do manage my accounts well. Previously (many years ago) I have contacted banks on the same day and they have recalled the direct debit, but not sure if they would do that now.

Thankfully TSB have been helpful on this occasion

wizzywig27

Ashen wrote: »

You do realise this is a different person replying, right? I was just highlighting how silly the 'don't reply to my posts or I'll report you' post was.

No I didnt, apoglogies. But my original post still counts, I’m too long in the tooth to argue with folk online. He went on to another post and started commenting on that too, feeling the need to report me for having a signature that mentions referrals :eek::whistle:

ValiantSon

wizzywig27 wrote: »

For the last time, stop trying to goad me. I called them on the Thursday after receiving the letter. I explained the reason for my complaint, I pointed out during the call I didnt receive a text she then mentioned that they werent working (my complaint WAS NOT about this). In my conversation I did say that I apprecaiate they werent a given and were a not a feature you could rely on, but how was I to know if they arent working as I wasn!!!8217;t expecting a text as it was cancelled.

You really do like to twist what people say to try and belittle them

Please look at who actually posted the comment you have replied to. The user who posted that comment was Ashen, not me!

wizzywig27 wrote: »

No I didnt, apoglogies.

And your apology to me is where, exactly?

wizzywig27 wrote: »

But my original post still counts, I!!!8217;m too long in the tooth to argue with folk online.

And yet you do it anyway.

wizzywig27 wrote: »

He went on to another post and started commenting on that too, feeling the need to report me for having a signature that mentions referrals

Shock, horror, a forum user happened to read two threads that you had too! And what's more had the audacity to post in them too! Whatever is the world coming to?

And yes, I did report you, because you have broken the forum rules and when this was politely pointed out to you by somebody else, and a reasonable request was made that you edit your signature, you refused to do so. You were given the option of correcting the error yourself, but you didn't. Your choice, for which there are consequences.

I have not been rude to you, in either this post, or previously, but you have been rude to me.

wizzywig27

ValiantSon wrote: »

Please look at who actually posted the comment you have replied to. The user who posted that comment was Ashen, not me!

Yes I see that, thank you. Ive apologised

Mchambers

ValiantSon TSB stooge !! ?? anyone ??

masonic

wizzywig27 wrote: »

Yes, basically I decided to pay via debit card, as I moved all of my money out of TSB due to the problems I’ve had. I admit I could have done it earlier, but that’s kind of obvious by the fact I cancelled it so late. I genuinely did not know you had to cancel a DD days in advance because contrary to popular belief I do manage my accounts well. Previously (many years ago) I have contacted banks on the same day and they have recalled the direct debit, but not sure if they would do that now.

Thankfully TSB have been helpful on this occasion

Well you normally only need to do it one working day in advance. Some banks point this out on the confirmation screen when you try to cancel a direct debit.

wizzywig27

masonic wrote: »

Well you normally only need to do it one working day in advance. Some banks point this out on the confirmation screen when you try to cancel a direct debit.

Well they didn’t in the app. It just cancelled the direct debit

ValiantSon

Mchambers wrote: »

ValiantSon TSB stooge !! ?? anyone ??

Really? In this thread too?

https://forums.moneysavingexpert.com/discussion/5845601/mse-news-i-lost-17-000-from-my-tsb-account-after-fraudsters-call#20

I guess it makes a change from the usual spam that you post.

wizzywig27

He has this habit of replying to a post so you read it, then gong back in 20 minutes later and adding more to it.

He is boring