MSE News: TSB customers STILL unable to use online banking after weekend upgrade

rastler

Still cannot log in to see our current accounts. So how do fraudsters manage to log in? Do they work for TSB?

http://www.dailymail.co.uk/news/article-5746779/TSB-customers-caught-firms-online-meltdown-seeing-accounts-raided-fraudsters.html

ValiantSon

rastler wrote: »

Still cannot log in to see our current accounts. So how do fraudsters manage to log in? Do they work for TSB?

http://www.dailymail.co.uk/news/article-5746779/TSB-customers-caught-firms-online-meltdown-seeing-accounts-raided-fraudsters.html

Are you sure that you are using the right address? Go to https://www.tsb.co.uk/personal/ and use the "Log in" link in the top right hand corner. Don't use a bookmark because the address has changed.

Mchambers

nic_c wrote: »

Wondered if they were in early 20's since it became common use from late 90's. If they are younger then probably unaware of the term as used by older dudes (relatively speaking since I'm a lot older myself)

No 102 ! and waiting for my wonga.:D

Al_Ross

How long are TSB taking to respond to complaints?

Mchambers

Al_Ross wrote: »

How long are TSB taking to respond to complaints?

How long is a piece of string ?:D

PixelPound

Mchambers wrote: »

How long is a piece of string ?:D

You got a fast reply, for just being slightly put out. All depends on the complexity of the complaint.

beanielou

Al_Ross wrote: »

How long are TSB taking to respond to complaints?

I have had two holding letters & nothing else.

System

Anyone getting text alerts? I usually have mine on Monday mornings but havent had one since the changeover.

Ive checked my settings and i am still registered to receive them.

beanielou

No text alerts here either.

wizzywig27

ValiantSon wrote: »

Given the timescale, TSB were not wrong to pay the direct debit.

No other bank would give you such a warning.

The text message service is an added extra and not something on which you should be relying.

I'm afraid that you only have yourself to blame.

Point 1) Please provide me a link that states direct debits should be cancelled giving notice?

Point 2) yes they would, and I have

Point 3) I didnt rely on it, I cancelled the DD, thats the end of it. But, lets just say I was relying on it, then is it fair for them to provide it for 6 months, then because of their balls up, it stops working, then they just say oh well, its not something we offer, its just an 'added extra'? No doubt you will disagree, but in Pests words 'no customer will be out of pocket'

Point 4) Strange point this, as TSB classed it as a bank error, gave me the £15 back, stopped the charge and gave me £18 in calls, so looks like they dont blame me!