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MSE News: TSB customers STILL unable to use online banking after weekend upgrade

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Comments

  • Mchambers
    Mchambers Posts: 1,054 Forumite
    nic_c wrote: »
    Wondered if they were in early 20's since it became common use from late 90's. If they are younger then probably unaware of the term as used by older dudes (relatively speaking since I'm a lot older myself)

    No 102 ! and waiting for my wonga.:D
  • Al_Ross
    Al_Ross Posts: 977 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    How long are TSB taking to respond to complaints?
  • Mchambers
    Mchambers Posts: 1,054 Forumite
    Al_Ross wrote: »
    How long are TSB taking to respond to complaints?

    How long is a piece of string ?:D
  • PixelPound
    PixelPound Posts: 3,063 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Mchambers wrote: »
    How long is a piece of string ?:D
    You got a fast reply, for just being slightly put out. All depends on the complexity of the complaint.
  • beanielou
    beanielou Posts: 96,001 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Mortgage-free Glee!
    Al_Ross wrote: »
    How long are TSB taking to respond to complaints?

    I have had two holding letters & nothing else.
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.     ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
    One debt remaining. Home improvement loan.
  • System
    System Posts: 178,361 Community Admin
    10,000 Posts Photogenic Name Dropper
    Anyone getting text alerts? I usually have mine on Monday mornings but havent had one since the changeover.

    Ive checked my settings and i am still registered to receive them.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • beanielou
    beanielou Posts: 96,001 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Mortgage-free Glee!
    No text alerts here either.
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.     ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
    One debt remaining. Home improvement loan.
  • wizzywig27
    wizzywig27 Posts: 1,536 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    ValiantSon wrote: »
    Given the timescale, TSB were not wrong to pay the direct debit.

    No other bank would give you such a warning.

    The text message service is an added extra and not something on which you should be relying.

    I'm afraid that you only have yourself to blame.

    Point 1) Please provide me a link that states direct debits should be cancelled giving notice?

    Point 2) yes they would, and I have

    Point 3) I didnt rely on it, I cancelled the DD, thats the end of it. But, lets just say I was relying on it, then is it fair for them to provide it for 6 months, then because of their balls up, it stops working, then they just say oh well, its not something we offer, its just an 'added extra'? No doubt you will disagree, but in Pests words 'no customer will be out of pocket'

    Point 4) Strange point this, as TSB classed it as a bank error, gave me the £15 back, stopped the charge and gave me £18 in calls, so looks like they dont blame me!
  • soulsaver
    soulsaver Posts: 6,676 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 21 May 2018 at 12:18PM
    DD & DC bonuses received today, which is the important bit :)... but not shown with usual 'DD Reward' description... and no email notification yet.
    Top Easy Access acs Ranked by rate: Top of The Pots - **No Chat** — MoneySavingExpert Forum
  • AirlieBird
    AirlieBird Posts: 1,046 Forumite
    wizzywig27 wrote: »
    Point 1) Please provide me a link that states direct debits should be cancelled giving notice?
    A DD taken on the Monday would have been processed and the payment validated on the Friday. Cancelling it on a Sunday would have no effect on the payment being taken as it had already passed the stage where it checked if there was a valid mandate in place.
    Did you really mean to put loose?
    Lose: no longer possess, not to retain, unable to find
    Loose: not firmly or tightly fixed in place
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