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MSE News: TSB customers STILL unable to use online banking after weekend upgrade

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MSE News: TSB customers STILL unable to use online banking after weekend upgrade

edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
602 replies 93.8K views
MSE_CallumMSE_Callum Forumite
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edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
TSB customers are experiencing problems using online banking and the bank's mobile app on Monday morning - more than 12 hours after a planned upgrade was supposed to finish...
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'TSB customers STILL unable to use online banking after weekend upgrade'
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  • CaddymanCaddyman Forumite
    341 posts
    23/4/18 @ 18.46 hours, I accessed my TSB current account on my iphone using the mobile banking app, and no issues for me whatsoever. ;)
  • gallifreyangirlgallifreyangirl Forumite
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    Lucky you I can't access my TSB account.
  • soulsaversoulsaver Forumite
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    @ Callum
    Hope you'll remember to change the title of this thread when TSB on-line starts working again..
  • CheapskateCheapskate Forumite
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    2.50pm Tuesday - still unable to log in to online banking, either through the app or on computer. Distinctly unimpressed!! We use this account to feed our Paypal account for hubby's business - if he can't pay suppliers, he loses work!!
    Decluttering 713/2019 items this year
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  • colstencolsten Forumite
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    Cheapskate wrote: »
    2.50pm Tuesday - still unable to log in to online banking, either through the app or on computer. Distinctly unimpressed!! We use this account to feed our Paypal account for hubby's business - if he can't pay suppliers, he loses work!!
    Never rely on just one bank account. Have at least two, with different financial institutions, or some other alternative source of cash.
  • teddysmumteddysmum Forumite
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    For us it's only savings account for us, but if this carries on well into next month they will take current account money at 3% to pay a standing order to a savings account paying 2%, which is normally externally funded.
  • CheapskateCheapskate Forumite
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    colsten wrote: »
    Never rely on just one bank account. Have at least two, with different financial institutions, or some other alternative source of cash.

    We can find another way around it, it's just going to mean some work tonight! More concerned that we can't check whether the a/c will go overdrawn as we can't feed money into it.
    Decluttering 713/2019 items this year
    Aug GC £39.77/£300
  • edited 25 April 2018 at 1:12AM
    robin58robin58 Forumite
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    edited 25 April 2018 at 1:12AM
    colsten wrote: »
    Never rely on just one bank account. Have at least two, with different financial institutions, or some other alternative source of cash.

    Totally Agree.

    I learnt this the hard way in the 90's, when I could not access my money from my only current account. I used to work late. When I went to my then bank atm after work, I was unable to get any money because the bank was 'balancing the banks accounts'.

    Now I have 2 current accounts, 2 credit card and access to cash from 2 saving accounts, all with different providers. If a problem occurs like the TSB fiasco, I can at least pay by an alternative source.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!! ;)
  • SuperscroogeSuperscrooge Forumite
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    Just logged on this morning and TSB online banking is now working fine.

    Hope I've not spoken too soon ;)
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