MSE News: TSB customers STILL unable to use online banking after weekend upgrade

SharkMoney

I have only been able to view mortgage balance for 12 months. I kept thinking they would fix it but now I’m sick of it and worried my extra payments have not been applied.

Can I get compensation?

eskbanker

SharkMoney wrote: »

I have only been able to view mortgage balance for 12 months. I kept thinking they would fix it but now I’m sick of it and worried my extra payments have not been applied.

Can I get compensation?

No.

Unless you can demonstrate that payments haven't been applied (via statements, etc) then you haven't suffered any financial loss....

Doc_N

Don’t be surprised if you receive a letter from TSB any day now awarding you additional compensation because a review has shown inconsistencies.

Nice little Christmas bonus!

Motormad

Doc_N wrote: »

Don’t be surprised if you receive a letter from TSB any day now awarding you additional compensation because a review has shown inconsistencies.

Nice little Christmas bonus!

Letter arrived to day,nice £50 compo to be credited in December. Stand by your bank! Thank you TSB.

hollie.weimeraner

Motormad wrote: »

Letter arrived to day,nice £50 compo to be credited in December. Stand by your bank! Thank you TSB.

Same here but another £75 to go with the initial £75 😀

bigadaj

Doc_N wrote: »

Don’t be surprised if you receive a letter from TSB any day now awarding you additional compensation because a review has shown inconsistencies.

Nice little Christmas bonus!

Or two........

beanielou

OOh I hope so though I doubt it.

tryin

Tried to log in on Wednesday, when logged in it said on the screen 'You have no permissions for that operation'. Telling me the same thing now. Anyone else having problems?

18cc

TSB parent company have given up and ate going to outsource their entire operation to IBM at a cost of 1 billion....

"TSB parent, Spain's Banco Sabadell, has signed a €1bn group deal with IBM to build and run its entire banking infrastructure via a private cloud among a raft of other services – the outage-hit UK arm has told The Register.

The decade-long agreement will provide a much needed shot in the arm for Big Blue's hard pressed Global Technology Services (GST), and is designed to shore up TSB online banking services.

The head of comms at TSB, Supreet Thomas told us the contract means "IBM will be the main provider around technology services and our cloud strategy", and confirmed the nine-figure valuation penned by Sabadell.

She was unable to confirm the cost element for TSB, but estimated it at millions of pounds."

beanielou

They are opening a new IT site in Edinburgh.