MSE News: TSB customers STILL unable to use online banking after weekend upgrade

dreaming

HUMBUG wrote: »

It was a Yorkshire Building Society cheque and it now looks like it was never credited into my fathers account . My father is blind, 88 yrs old, so he leaves all financial stuff for me to sort out.

I've sent an email to the CEO and asked him to resolve the issue . I am going to make them pay for any of my wasted time and anxiety caused.

Can I claim compensation from you for my wasted time and anxiety? I read this post as a customer of TSB who likes to know if there are any (real) problems with those looking after my hard-earned cash. To say the story you posted is confusing is putting it mildly. If I am right in following it (I did say I was wasting my time here) the original cheque (from YBS?) was deposited into TSB. A new cheque was written by your blind father to open a new ISA and deposited at YBS some days later. The TSB cheque credit (still not confirmed if this was cleared funds when seen on the account) has disappeared leaving account seriously overdrawn. You have posted on this site hysterically (my interpretation) and with no factual basis, accusing TSB of having serious IT problems causing me considerable anxiety. Now it seems the credit on the TSB account was some sort of dream, even though you had an ATM receipt to show your father, and you accept there probably is no major IT problem. So what is your next best guess for where this cash has gone?

This is why I don't watch much TV any more - all the best fiction writers have defected to social media forums.

masonic

HUMBUG wrote: »

Point taken but "never be nice" with big institutions when they make serious mistakes or you will get nowhere. I hit them 'hard' if they waste my time and I go straight to the top so that my issue is made a priority for them to fix. And that means automatic compensation for every hour I spend resolving an issue that was caused by them.

But if you want to be nice , feel free to do so.

PS. I'm always nice to them after they have resolved my issue and compensated me. I thank them for taking my issue seriously and give them praise where its due.

You can be nice without compromising the forcefulness of your complaint. Sometimes it is more effective than being difficult and unpleasant.

I have had great results by remaining calm, stating my problem clearly using facts rather than accusations and emotive language, asking clearly for what I want to be done as a result, and what will happen if the matter is not resolved to my satisfaction - All the while keeping my complaint polite and free of accusations and assumptions.

eskbanker

HUMBUG wrote: »

I have reported you

I'm sure that Martin Lewis, Mark Carney, Boris Johnson, Jean-Claude Juncker, Donald Trump, the pope, and the head of the United Nations will all have been delighted to have received your proportionate, measured and in-no-way-ludicrously-exaggerated complaint about my post....

robatwork

eskbanker wrote: »

I'm sure that Martin Lewis, Mark Carney, Boris Johnson, Jean-Claude Juncker, Donald Trump, the pope, and the head of the United Nations

We didn't start the fire....but it's always burning....

anotheruser

Had a blip with the app the other week.

Bought a new phone and added a fingerprint.
Allowed TSB app to open with fingerprint.
Added more fingerprints.
TSB app asked if it's okay to use these too.
I said yes.
Then it crashed out.

Went back into the app and it said I'd have to enter information again.
Then it said "can't do that, would I like to set up again?"
Click yes and nothing happens.

Tried deleting data, reinstalling, clearing cache, everything.

Ended up opening a Starling Account.

While I'm back in now, if something else happens, I'll be moving to Starling as my main solo account.

HUMBUG

masonic wrote: »

You can be nice without compromising the forcefulness of your complaint. Sometimes it is more effective than being difficult and unpleasant.

I have had great results by remaining calm, stating my problem clearly using facts rather than accusations and emotive language, asking clearly for what I want to be done as a result, and what will happen if the matter is not resolved to my satisfaction - All the while keeping my complaint polite and free of accusations and assumptions.

I have great results too in a different way . I went to the branch , insisted I see the manager. Gave her copies of the emails I sent to the CEO and requested the issue be resolved today and that I wanted £150 compensation for the time wasted. I also informed her that she should have someone answer their phones.

5 hours later, they found the cheque (they said for some reason it didn't get processed by some machine). They processed my fathers cheque and gave him £150 .

I never shouted at anyone but I've had 'instances of last resort' where that was the best and only option.

HUMBUG

eskbanker wrote: »

I'm sure that Martin Lewis, Mark Carney, Boris Johnson, Jean-Claude Juncker, Donald Trump, the pope, and the head of the United Nations will all have been delighted to have received your proportionate, measured and in-no-way-ludicrously-exaggerated complaint about my post....

Sarcasm can be funny when its done in a clever way but yours is ugh!

HUMBUG

dreaming wrote: »

Can I claim compensation from you for my wasted time and anxiety? I read this post as a customer of TSB who likes to know if there are any (real) problems with those looking after my hard-earned cash. To say the story you posted is confusing is putting it mildly. If I am right in following it (I did say I was wasting my time here) the original cheque (from YBS?) was deposited into TSB. A new cheque was written by your blind father to open a new ISA and deposited at YBS some days later. The TSB cheque credit (still not confirmed if this was cleared funds when seen on the account) has disappeared leaving account seriously overdrawn. You have posted on this site hysterically (my interpretation) and with no factual basis, accusing TSB of having serious IT problems causing me considerable anxiety. Now it seems the credit on the TSB account was some sort of dream, even though you had an ATM receipt to show your father, and you accept there probably is no major IT problem. So what is your next best guess for where this cash has gone?

This is why I don't watch much TV any more - all the best fiction writers have defected to social media forums.

They just didn't process the cheque - blamed it on some machine. If that machine is based on some IT software that digitally reads and processes cheques , then theoretically it is an IT fault (isn't it?).

PS. When you were busy reading my hysterical fiction did you actually notice post # 577?

No point you reading only half the fiction story or you will become confused.

SharkMoney

I have only been able to view mortgage balance for 12 months. I kept thinking they would fix it but now I’m sick of it and worried my extra payments have not been applied.

Can I get compensation?

eskbanker

SharkMoney wrote: »

I have only been able to view mortgage balance for 12 months. I kept thinking they would fix it but now I’m sick of it and worried my extra payments have not been applied.

Can I get compensation?

No.

Unless you can demonstrate that payments haven't been applied (via statements, etc) then you haven't suffered any financial loss....