MSE News: TSB customers STILL unable to use online banking after weekend upgrade

beanielou

HornetSaver wrote: »

Before this all happened, TSB were bombarding my internet banking screen trying to encourage me to take out a credit card. Feel like a bit of an idiot for skipping past that page now. :rotfl:

But jokes aside - and I am of course assuming that in your cases it's an IT issue rather than permanently irretrievable data (sorry) - what sort of backup systems do banks have in place for data lost from one source? Not asking specifically about TSB here, but as a general question.

I am assuming it is an IT issue.
They could not find it in branch either.
I have spent a long time trying to resolve it but have to say I am getting so weary of the whole saga now.
i keep getting cut off on telephone banking.
It has just gone on too long now.

HornetSaver

beanielou wrote: »

I am assuming it is an IT issue.
They could not find it in branch either.
I have spent a long time trying to resolve it but have to say I am getting so weary of the whole saga now.
i keep getting cut off on telephone banking.
It has just gone on too long now.

And to be clear, as I'm sure you'll appreciate from my previous post, I'm not making light of the situation people find themselves in, simply of the idea that a bank's incompetence might cause someone's debts to disappear.

The problem right now isn't simply the online issue (a bank capable of conducting business through other means can take the site down for a month for all I care). It's that it's a primarily online issue with a bank which entirely revolves around its online facilities. TSB's flagship account does not pay interest unless you go paperless. It is simply not geared up to handle alternative forms of conducting banking in the sort of volumes we're seeing.

beanielou

HornetSaver wrote: »

And to be clear, as I'm sure you'll appreciate from my previous post, I'm not making light of the situation people find themselves in, simply of the idea that a bank's incompetence might cause someone's debts to disappear.

The problem right now isn't simply the online issue (a bank capable of conducting business through other means can take the site down for a month for all I care). It's that it's a primarily online issue with a bank which entirely revolves around its online facilities. TSB's flagship account does not pay interest unless you go paperless. It is simply not geared up to handle alternative forms of conducting banking in the sort of volumes we're seeing.

You are right.
Branches are just not able to cope with the increase in footfall & of course are also struggling with systems that dont work either.

PaulSh

Katiehound wrote: »

"The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

If you see that message, try refreshing the page - that worked for me earlier today.

Ashen

The 'paperless' comment is a good point, and amongst those changes that banks have put onto us that make people far more reliant on online banking, I'd include branch closures.

A couple of months ago, I put in a transfer for my TSB ISA, and then had a letter from them saying they needed to see identification to process it (despite having two bank accounts, an ISA, and a credit card with them). There is no longer a TSB branch close to me, and this meant I had to take a half-day off work and travel the 3 hours via public transport there and back.

GTR_King

TSB Is a joke, It keeps saying servers are down etc.... Just logged me out..

All I wanna do is check if I can order a latest statement online but that doesn't even work... says there's no sheet available with the dates I choose. I know that's not true..

Will give them a few more weeks if they haven't sorted it by then (It's up to them to fix it) I will complain & try see when it's gonna be fixed... If it's gonna be ages I will close my account...

I have Had very good service up until now...

Terry98

I have a problem but I don't want to wait hours on the phone.

Can I send them a message? I can see an Inbox but no Outbox!

alanw1lson

Still a number of issues with getting into TSBs online banking. The old login page still says that online is unavailable. Not ideal for those who had it as a bookmark.
One in, various actions, such as Quick transfer are still not working. Other iteam display parts of the code that SHOULD NEVER be displayed to users.
As an ex TSB computing staff member, I find it rather amusing that the Spanish takeover has been such a disaster. It appears that they have put very little thought into things, done next to no testing and had no rollback plans for the disaster that has come about.
When Lloyds customers were moved onto the TSB system (20 Years ago?) whilst a few problems happened, as is only to be expected in any large project, they didn't cause the total mayhem that this much smaller migration has now experienced.
TSB needs to fix most of these problems as a matter of urgency and then investigate as to why such a mess has been made. I think it is unacceptable that the system is still causing large issues for customers.

fun4everyone

After entering password and memorable phrase information.....

SERVICE UNAVAILABLE

Complete joke.

carolineb5949

We have a business account and a personal account, after being unable to view the business account online and not knowing my balance, we have had to gather cash to pay for stock, I have tried ringing for 4 days between 40 - 110 minutes no-one answers, to try and find my balance, I then get a call from my Newspaper supplier to say there direct debit payment has bounced i have to make a card payment, incur a charge for doing so, i eventually get on line but payments are missing as are credits and none of my balances tally with my paperwork or the bank statements, we then go online to check the personal account but it will not accept the password, ring again after 45 minutes get through after chatting a while we get asked for a telephone banking code (we dont have one as we do online banking) get told he will have to pass me to another department then the phone goes dead. AAAAAAAAAAAAAAh