MSE News: TSB customers STILL unable to use online banking after weekend upgrade

where_are_we

"P.S. At the risk of being pedantic, you're presumably using Classic Plus accounts, rather than Classic accounts (which don't pay interest)?" Apologies - yes they are Classic Plus Accounts. Thanks for your post - glad I not the only one to receive this message.
I have a Platinum TSB credit card paying 1% cashback on up to £500 each month and the Direct Debit which pulls the full balance from my Santander account at the end of each month shows up on the TSB website as having been paid a few days ago whereas the payment hasn`t been taken and doesn`t show up on my Santander account yet. Very strange?
The "Storm in a teacup" comment isn`t helpful and I sympathise with those badly affected.
I am also uneasy about the "compensation chasing culture" in some posts from "you know who". However I would hope those who are badly affected get redress.

beanielou

How ever you cut the cookie it is unacceptable that I cannot see all my accounts & that some payments have been made three times instead of once. I had to borrow money from a family member. The branch cant help. Cannot get through to customer service & my credit card is still 'lost' 12 days on.
Hardly a strorm in a tea cup from where I am sitting.

homecookmum

I have Financial Power of Attorney for my dad who has dementia. He is managing to stay at home with the help of carers, but I can't pay his care bill because I don't have access to his accounts.
I live some distance from him so having access to his accounts on-line is crucial.
i don't want compensation. I want to be able to pay the care bill of an elderly man with dementia. That's the reality of this IT meltdown. :mad:

beanielou

homecookmum wrote: »

I have Financial Power of Attorney for my dad who has dementia. He is managing to stay at home with the help of carers, but I can't pay his care bill because I don't have access to his accounts.
I live some distance from him so having access to his accounts on-line is crucial.
i don't want compensation. I want to be able to pay the care bill of an elderly man with dementia. That's the reality of this IT meltdown. :mad:

Sorry to hear that.
Really hope that it is resolved soon for you.

sheramber

Richmc wrote: »

This is the biggest storm in a teacup that I've seen in years. Everything about my TSB account has been working perfectly, except I couldn't see it on line for a while. I soon found out that when you get the "service unavailable" message you just had to click on the button "go to TSB homepage" and log on from there, apart from a couple of days I had no issues.

People need to remember that TSB's banking ethics are head and shoulders above any other bank, I'm not entirely convinced that these problems were not orchestrated from outside. I for one will be sticking with TSB, I'm not jumping ship because of one week of minor inconvenience after years of first class service.

Then you are one of the few.

My account has now got my husband's name on it- how did they mange that?

The joint account has only my husband's name

The monthly standing orders to move money between the accounts now show them going to the same ccount

My husband's account account shows double standing orders going in and one coming out again.

For the last two days I get the message internet banking is not available. I do try to log in from the home page.

Just tried again and managed to log in but when I pressed continue after entering memorable information I ma now told 'page not found'.

Mchambers

Absolutely....they are a bad as each other. Totally useless and all the directors are overpaid.

colsten

I am still unable to log into online banking but the app is working fine for me now. Account balances are as they should be, interest was credited as expected, SOs were processed correctly, I could transfer money between my TSB accounts and make Faster Payments which arrived almost instantly the other end. I don't have any DDs at TSB and don't know whether they are working ok.

This isn't an "I'm alright, Jack" - just to say that things seem to be getting back to normal.

colsten

sheramber wrote: »

Just tried again and managed to log in but when I pressed continue after entering memorable information I ma now told 'page not found'.

Have you tried logging in through the app?

colsten

homecookmum wrote: »

I have Financial Power of Attorney for my dad who has dementia. He is managing to stay at home with the help of carers, but I can't pay his care bill because I don't have access to his accounts.
I live some distance from him so having access to his accounts on-line is crucial.
i don't want compensation. I want to be able to pay the care bill of an elderly man with dementia. That's the reality of this IT meltdown. :mad:

Write to the CEO office with your complaint ceooffice at tsb.co.uk

Can you pay from your own account for now?

For the future, can you set up a standing order to pay the care bill?

No_6

Can login in OK and see the balances that match my MS money accounts. But can't see this months or last months statements.

MS says I am ok but I have a TSB credit card approaching the end of a long 0% deal, which is why I need this months statement.