MSE News: TSB customers STILL unable to use online banking after weekend upgrade

WhoIsThat

eskbanker wrote: »

How can they give money back if there wasn't any loss? Perhaps you just meant 'they won't be giving me any money'....

Richard Meddings, TSB Chairman, clearly said yesterday in answer to the question

Q. "How will TSB make things right?"

A. "TSB don't simply use a 'financial calculation' when assessing compensation. It will also take stress and inconvenience into account..."

oldagetraveller

Not having any problems logging in or transacting. However, I only have the two accounts for the interest and do sympathise with those who have these as their main current account(s) and all the hassle this has caused them.
I do seem to have gained an Easy Saver account since the stuff hit the fan. Zero balance and there are two transactions showing from September 2016 of 55p interest credited on the 5th and withdrawn on the 23rd.:huh:
I didn't even have the current accounts then!:rotfl:

furiousd

I have both a TSB current account a Platinum credit card. I have a Direct Debit set up to pay off the full balance of the credit card each month with a current account I hold with First Direct. The DD was scheduled to be taken on the 27th April.


Now, my credit card online account shows that the payment was received by TSB on the 27th as expected. However, the amount has not been debited from my current account and First Direct maintain that no payment was requested or debited by TSB. TSB are at a loss as to how to resolve the issue - they have passed me back and forth to multiple departments, none of whom are taking responsibility for investigating.


My concern is that when the error is finally detected by TSB's systems I will be marked as missing a payment. Has anyone experienced anything similar? It seems like a highly unusual glitch.

where_are_we

You are not alone - Have a look at my post 84 - I can still use my credit card but I wonder what the ramifications are.

skcollobcat10

Question answered

Uxb

It's worth remembering how exactly we got here.

Lloyds TSB were ordered by the EU to split off TSB as an independent entity.
This allowed the newly formed minnow bank to be bought up by a Spanish bank with very little apparent idea of how the UK market and how online access is used in the UK.
So as usual it's a EU plan which has resulted in UK consumers being fked over.

srfr

My mortgage application has been delayed due to this. I wonder if I can reclaim the extra interest it has cost me? About £100 so far.

veryintrigued

furiousd wrote: »

I have both a TSB current account a Platinum credit card. I have a Direct Debit set up to pay off the full balance of the credit card each month with a current account I hold with First Direct. The DD was scheduled to be taken on the 27th April.


Now, my credit card online account shows that the payment was received by TSB on the 27th as expected. However, the amount has not been debited from my current account and First Direct maintain that no payment was requested or debited by TSB. TSB are at a loss as to how to resolve the issue - they have passed me back and forth to multiple departments, none of whom are taking responsibility for investigating.


My concern is that when the error is finally detected by TSB's systems I will be marked as missing a payment. Has anyone experienced anything similar? It seems like a highly unusual glitch.

See this thread.

https://forums.moneysavingexpert.com/discussion/5835493/tsb-credit-card-monthly-direct-debit-not-taken-today

You're 'in pocket' and your credit card has been paid.

Monitor next month and lie low.

veryintrigued

Anyone who else been getting this message all morning after entering all their credentials?

We are sorry. An error appears trying to load the resume of your account. Please try again.

eskbanker

paragon909 wrote: »

If you feel this way, Call TSB complaints and demand compensation or money for inconvenience. But it will be met with hostility on here, As everyone seems to lover bankers at the moment.

And probably none are TSB customers, Just like to sound like they have a right to be outraged.

I couldn't access my money at 6PM on the sunday when the upgrade supposed to have finished, I got £37 for making me wait! I'm not naive to how trying to transfer 5 million customers in a weekend would succeed.

WhoIsThat wrote: »

Richard Meddings, TSB Chairman, clearly said yesterday in answer to the question

Q. "How will TSB make things right?"

A. "TSB don't simply use a 'financial calculation' when assessing compensation. It will also take stress and inconvenience into account..."

Just for the record, I don't have any issue with people making a valid case for genuine stress and inconvenience caused by TSB, rather than solely direct financial losses, but was simply highlighting that for someone suffering no financial impact it's inaccurate to portray that as expecting to get money back (back from what transaction exactly?) as opposed to a discretionary goodwill gesture. I also have to say that it doesn't surprise me that TSB don't consider someone feeling "hard done by with not being able to see where my money is in my account" as being genuinely worthy of financial recompense if that was the sum total of their experience....

And also for the record, I'm a TSB customer who's been (only mildly) inconvenienced but, far from seeking the right to be outraged myself, find the contrived outrage of some others not to stand up to much scrutiny! Those who lazily choose to misinterpret this as support for TSB are welcome to their opinions but they're wrong - it's perfectly feasible to see things other than via an oversimplified black or white for or against TSB stance....