MSE News: TSB customers STILL unable to use online banking after weekend upgrade

eskbanker

grunnie wrote: »

I just have my basic state pension so not loaded with money but am very savvy moneywise. It seems tsb are saying no one will be out of pocket will refund overdraft fees etc and any charges but I have never had an overdraft or any fees for being overdrawn but still feel hard done by with not being able to see where my money is in my account. So they won't be giving me back any money.

How can they give money back if there wasn't any loss? Perhaps you just meant 'they won't be giving me any money'....

paragon909

grunnie wrote: »

I just have my basic state pension so not loaded with money but am very savvy moneywise. It seems tsb are saying no one will be out of pocket will refund overdraft fees etc and any charges but I have never had an overdraft or any fees for being overdrawn but still feel hard done by with not being able to see where my money is in my account. So they won't be giving me back any money.

If you feel this way, Call TSB complaints and demand compensation or money for inconvenience. But it will be met with hostility on here, As everyone seems to lover bankers at the moment.

And probably none are TSB customers, Just like to sound like they have a right to be outraged.

I couldn't access my money at 6PM on the sunday when the upgrade supposed to have finished, I got £37 for making me wait! I'm not naive to how trying to transfer 5 million customers in a weekend would succeed.

WhoIsThat

eskbanker wrote: »

How can they give money back if there wasn't any loss? Perhaps you just meant 'they won't be giving me any money'....

Richard Meddings, TSB Chairman, clearly said yesterday in answer to the question

Q. "How will TSB make things right?"

A. "TSB don't simply use a 'financial calculation' when assessing compensation. It will also take stress and inconvenience into account..."

oldagetraveller

Not having any problems logging in or transacting. However, I only have the two accounts for the interest and do sympathise with those who have these as their main current account(s) and all the hassle this has caused them.
I do seem to have gained an Easy Saver account since the stuff hit the fan. Zero balance and there are two transactions showing from September 2016 of 55p interest credited on the 5th and withdrawn on the 23rd.:huh:
I didn't even have the current accounts then!:rotfl:

furiousd

I have both a TSB current account a Platinum credit card. I have a Direct Debit set up to pay off the full balance of the credit card each month with a current account I hold with First Direct. The DD was scheduled to be taken on the 27th April.


Now, my credit card online account shows that the payment was received by TSB on the 27th as expected. However, the amount has not been debited from my current account and First Direct maintain that no payment was requested or debited by TSB. TSB are at a loss as to how to resolve the issue - they have passed me back and forth to multiple departments, none of whom are taking responsibility for investigating.


My concern is that when the error is finally detected by TSB's systems I will be marked as missing a payment. Has anyone experienced anything similar? It seems like a highly unusual glitch.

where_are_we

You are not alone - Have a look at my post 84 - I can still use my credit card but I wonder what the ramifications are.

skcollobcat10

Question answered

Uxb

It's worth remembering how exactly we got here.

Lloyds TSB were ordered by the EU to split off TSB as an independent entity.
This allowed the newly formed minnow bank to be bought up by a Spanish bank with very little apparent idea of how the UK market and how online access is used in the UK.
So as usual it's a EU plan which has resulted in UK consumers being fked over.

srfr

My mortgage application has been delayed due to this. I wonder if I can reclaim the extra interest it has cost me? About £100 so far.

veryintrigued

furiousd wrote: »

I have both a TSB current account a Platinum credit card. I have a Direct Debit set up to pay off the full balance of the credit card each month with a current account I hold with First Direct. The DD was scheduled to be taken on the 27th April.


Now, my credit card online account shows that the payment was received by TSB on the 27th as expected. However, the amount has not been debited from my current account and First Direct maintain that no payment was requested or debited by TSB. TSB are at a loss as to how to resolve the issue - they have passed me back and forth to multiple departments, none of whom are taking responsibility for investigating.


My concern is that when the error is finally detected by TSB's systems I will be marked as missing a payment. Has anyone experienced anything similar? It seems like a highly unusual glitch.

See this thread.

https://forums.moneysavingexpert.com/discussion/5835493/tsb-credit-card-monthly-direct-debit-not-taken-today

You're 'in pocket' and your credit card has been paid.

Monitor next month and lie low.