MSE News: 'I lost £17,000 from my TSB account after fraudster's call'

edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
39 replies 4.7K views
Former_MSE_Megan_FFormer_MSE_Megan_F Former MSE
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edited 30 November -1 at 1:00AM in Budgeting & Bank Accounts
A vet who was called by a fraudster pretending to be from TSB has told how she lost almost £17,000 in a matter of minutes, amid mounting concern that TSB customers are being targeted by conmen taking advantage of the bank's recent IT meltdown
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''I lost £17,000 from my TSB account after fraudster's call''
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  • MchambersMchambers Forumite
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    Good old TSB !
  • aj23_2aj23_2 Forumite
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    I'm sorry but this is still naive on 'Rachel'. TSB would never ringing you and say they need to shut your account. I'd have hung up/stayed on the line and logged into online banking to see if the direct debits had really been set up first.

    Or hang up and call the number on the back of your card. I can't believe people still fall for this.

    When Santander rang me and said they needed to cancel my credit card because of fraudulent activity, I said I would ring them back. I did, and quoted them the phone number that had been used to call me. They confirmed it was legitimate and Santander's fraud team, and said it was good that I did what I did. Turns out the fraudulent activity was true and they issued a new card.
  • DCFC79DCFC79 Forumite
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    Wouldn't say its sophisticated, its a known trick to get access to the account.
  • MABLEMABLE Forumite
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    As long as their are gullible people these tricks will always work.
  • camelopardiscamelopardis Forumite
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    I'm not claiming this was the case in this example, but how we do we know some of these cases arent customers scamming the banks?
  • Mchambers wrote: »
    Good old TSB !
    In most of these cases the bank has done exactly as the customer requested, accurately and promptly.

    I feel sorry for the victims of fraud, but it tends not to be the fault of their bank.
  • paragon909paragon909 Forumite
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    Rather sexist to say conmen... Shouldn't it be conpeople since MSE are liberals, And love to give people fractions for speaking the truth. Why is it always MEN who are labeled con's!
  • Yorkshire_PudYorkshire_Pud Forumite
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    I never understand why anyone would think they had to do something to stop a fraud taking place on their account AFTER the bank has flagged it up (or not).

    The bank can just shut the account down.

    Its also amazing just how much information the fraudsters have on an individual to be able to appear plausible.
  • CaddymanCaddyman Forumite
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    Sadly, there will always be people like 'Rachel' who will just not tell someone who claims to be from a bank or any other organisation, that they will not engage in ANY form of conversation concerning their personal banking or any other personal details. The correct course of action to take, always, is hang up on them, block the number that called you and then switch off your mobile device and switch it back on again or in the case of a landline, pull the plug from the socket and then call your own landline number yourself (assuming you have a mobile) to ensure the line is 'clean' again and then make a call to the whichever organisation the caller claimed they were from, on a different telephone if one is able to. Personally, I couldn't care less who they claim they are, police officers, Government employees, Doctors, they are just a voice on the end of a telephone with no status whatsoever. Basically, I don't trust anyone, but that is me.

    Scammers are manipulative scum who prey on the immediacy of people's fears, especially when it comes to banking and money matters. Never, ever engage in a conversation on a telephone with someone regarding money, call back the organisation using the telephone number supplied on the back of a debit or credit card or obtained via an official website or even better still, go into a branch if the bank hasn't closed it! In the case of the police dial 101 and ask for the collar number of the officer who allegedly called. Also, never respond to a telephone number sent in a text message, it could be from anyone.

    This is one of the reasons that I personally reject almost every single telephone call I receive on my iphone. If it isn't in my contacts list, it's automatically blocked. 90 percent of scam calls I receive, have a London area code and these numbers are very often based out of the UK on another continent, they are just routed so they appear to be UK based.
  • tgroom57tgroom57 Forumite
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    guessing Rachel doesn't really understand 2 factor authorisation. Is there an article on MSE explaining it ?
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