We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

MSE News: 'I lost £17,000 from my TSB account after fraudster's call'

13

Comments

  • boo_star
    boo_star Posts: 3,202 Forumite
    Part of the Furniture 1,000 Posts
    edited 21 May 2018 at 8:07PM
    Caddyman wrote: »
    The correct course of action to take, always, is hang up on them, block the number that called you and then switch off your mobile device and switch it back on again or in the case of a landline, pull the plug from the socket and then call your own landline number yourself (assuming you have a mobile) to ensure the line is 'clean' again and then make a call to the whichever organisation the caller claimed they were from, on a different telephone if one is able to.

    You absolutely do not need to turn your mobile phone off and back on again. Hanging up on a mobile terminates the call. As to landlines, pulling the line cord out of the socket won!!!8217;t do anything, but IIRC BT have tweaked things anyway so it!!!8217;s unlikely to be an issue but calling from a different line or a mobile device is a reasonable suggestion.
  • masonic
    masonic Posts: 24,590 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    If you're talking about last Saturday's, no. He was adamant that he never replies to text messages, incoming phone calls etc, and that it was purely part of the "people seeing others' accounts" taken advantage of by fraudsters.
    No I was thinking about one from some weeks ago. A woman IIRC. DIdn't think last weeks was a financial adviser.
  • ValiantSon
    ValiantSon Posts: 2,586 Forumite
    Mchambers wrote: »
    ValiantSon must be a TSB stooge !!:D:rotfl::rotfl:

    Oh very mature.

    Faced with facts, Mchambers resorts to portraying me as a stooge for TSB.

    Facts and logic are irrelevant to you, aren't they Mchambers?
  • Paul_Herring
    Paul_Herring Posts: 7,481 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 21 May 2018 at 8:15PM
    masonic wrote: »
    No I was thinking about one from some weeks ago. A woman IIRC. DIdn't think last weeks was a financial adviser.

    You're right - just listened to that bit again; it was a teacher. The one I was thinking of was the 'security researcher' they had on after him as an interviewee about security. So not an FA at all.

    I my defence, I wasn't giving it my whole attention, since I was listening to it on my walk home this evening.
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
  • wishus
    wishus Posts: 1,214 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    boo_star wrote: »
    You absolutely do not need to turn your mobile phone off and back on again. Hanging up on a mobile terminates the call. As to landlines, pulling the line cord out of the socket won!!!8217;t do anything, but IIRC BT have tweaked things anyway so it!!!8217;s unlikely to be an issue but calling from a different line or a mobile device is a reasonable suggestion.
    This can happen. It's known as "no hang-up" vishing. Might sound an extreme thing to do, but if you don't have an alternate phone to ring on, what else can you do? https://en.wikipedia.org/wiki/Voice_phishing
    Home improvement payments £16.6K to go

    June Grocery Challenge: £241.30/250

    Decluttering 1320/2024 Awards 🥇
    (24/06/24)
  • Mchambers
    Mchambers Posts: 1,054 Forumite
    ValiantSon wrote: »
    Oh very mature.

    Faced with facts, Mchambers resorts to portraying me as a stooge for TSB.

    Facts and logic are irrelevant to you, aren't they Mchambers?

    Valiant one has spoken again aka Mr TSB the fan :D
  • ValiantSon
    ValiantSon Posts: 2,586 Forumite
    Mchambers wrote: »
    Valiant one has spoken again aka Mr TSB the fan :D

    So I'm a fan of TSB now, rather than a stooge? Make your mind up.

    Oh, and in case you think this bothers me, then it doesn't. I just find it amazing that you have nothing intelligent to contribute, but you seem to feel a desperate need to populate these forums with your spam.
  • One-Eye
    One-Eye Posts: 68,052 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    The MSE news article seems to believe this is an 'authorised push payment' scam, which I understand to be when a customer logs in to their account and transfers money to an account number belonging to a fraudster.

    If the report is accurate, I think what happened here is that the fraudster had already logged into Rachel's account to initiate the transfer (ie. already breaching TSB's security), but as a secondary security measure, the bank wanted to send a text to Rachel's phone with a six digit code for her to type in to complete the transfer (one of my banks does this for large amounts and for accounts I have not transferred to previously).

    So yes, Rachel was gullible for reading out the six digit code, but TSB's security had already been breached.


  • PixelPound
    PixelPound Posts: 3,030 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    But it is a two-step authentication, and specifically it mentions not to divulge OTP in guidelines. The whole point of such 2-step verification is so if they breach step one, they don't get past step 2,
  • Caddyman
    Caddyman Posts: 342 Forumite
    Tenth Anniversary 100 Posts Combo Breaker
    Hi, this is Fraudster from AnyBank, before we proceed, can I just have numbers 1 and 4 from your security code? Sorry, I didn't quite get that, numbers 2 and 3 please. Thanks, all done........


    And people will fall for that. That's exactly the reason why a certain TV Ad was run, because some people simply can't help themselves.
This discussion has been closed.
Meet your Ambassadors

Categories

  • All Categories
  • 346.7K Banking & Borrowing
  • 251.4K Reduce Debt & Boost Income
  • 451.5K Spending & Discounts
  • 238.9K Work, Benefits & Business
  • 614.5K Mortgages, Homes & Bills
  • 174.9K Life & Family
  • 252.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.