Outfox the Market reviews: add your feedback

Hammer_Time

Thanks Gerry, done and date noted. If I transfer to other supplier say start it a week before it ends do they keep you on the cheaper tariff till you leave?

Clif

Outfox the Market have confirmed that One Green Flex 2.0 will remain unchanged going forward, therefore, approximately 50,000 customers can celebrate, until they receive 30 days' notice!

Gerry1

Hammer_Time said:

Thanks Gerry, done and date noted. If I transfer to other supplier say start it a week before it ends do they keep you on the cheaper tariff till you leave?

Yes, I believe that's what the licence conditions stipulate.

Gerry1

Clif said:

Outfox the Market have confirmed that One Green Flex 2.0 will remain unchanged going forward, therefore, approximately 50,000 customers can celebrate!

As a retired stockbroker with no axe to grind, you do seem to be remarkably well informed about the number of customers that Outfox the Market have on that tariff... 

Clif

All variable tariff customers were transferred to One Green Flex 2.0 in the spring, therefore, assuming a 50/50 split, approximately 50,000 customers will be on fixed tariffs and approximately 50,000 customers will be on One Green Flex 2.0!

merchcon55

Clif said:

All variable tariff customers were transferred to One Green Flex 2.0 in the spring, therefore, assuming a 50/50 split, approximately 50,000 customers will be on fixed tariffs and approximately 50,000 customers will be on One Green Flex 2.0!

Cliff, is there a website where one can see how many customers each utility supplier has? I'm just curious how you know OFTM have 100K customers. Thanks for your help.

FYI - just had my monthly bill from OFTM - complete opposites to Symbio with their "let's pick a number out of thin air" invoicing. I was sent an email on the 6th to give a reading on the 8th, which I did. Today I get my invoice with the EXACT readings for Gas and Electric I gave on the 8th. Nice change from Symbio and at a great rate too !

And before anyone asks, I don't work for OFTM - been with them 6 months now - so far, no problems at all.

Clif

merchcon55, I read recently that Outfox the Market have approximately 100,000 customers, but I can't remember where I read it and Outfox the Market definitely have the best customer service I've ever experienced, pity about the price rises (I'll have to switch unless they become competitive again when my Fix'd 20 9.0 ends next year)!

bristolleedsfan

Clif said:

merchcon55, I read recently that Outfox the Market have approximately 100,000 customers, but I can't remember where I read it

Maybe as a retired Stockbroker you recently passed time reading old news from 2018   https://www.bbc.co.uk/news/business-46317795

Figure of 100000 gets mentioned again  https://www.choose.co.uk/news/2020/outfox-the-market-fit-energy-payments/    "As they're such a small supplier, their customer service record is calculated according to the number of complaints per 10,000 customers rather than 100,000 figure used to analyse larger suppliers"

Clif

bristolleedsfan, I read it in a positive review and I'm aware of their poor customer service in 2018, but since I joined in 2019, their customer service has been exemplary!

netloser

I can only report on my experiences but after 12 months with them, I am overall quite impressed by Outfox.  I have changed tarrif twice thanks to better deals coming through.  I have acumulated quite a credit balance and recently sent an email asking how we could deal with it.  I have had my monthly payment reduced to nearly what I wanted and have been promised a refund of all the credit to be paid to my current account next week.  What more do people want?  Great service and great prices.  The only worry is whether they will survive!