Outfox the Market reviews: add your feedback

loyal

sorry my bad!... I stand corrected! it is the big 5 as Ovo bought out SSE

michaelbarrett

I have been with Outfox The Market for a year now and can only say how good the customer service has been. I think it is high time the feedback rating for them should now be updated as the current rating and words have not changed in 2 years !!

CastleAve

 I can't understand the low rating tbat MSE have given "Outfox The Market". I understand that a few years ago some customers were unhappy when DDs would increase in winter and reduce for the summer periods.  They now average your usage/bills over the whole year the same a most suppliers do with DDs.

I switched to Outfox the Market almost 2 years. I frequently check different suppliers' tariffs, and am registered on 2 sites which all fail to find a cheaper tariff.  Outfox The Market have the lowest fuel prices everytime. They have an easy to manage online account with live chat facility should you need any support. I have never needed any support but reading their public FaceBook pages customers with any issues are swiftly, friendly and effectively handled. Great customer service.  I now have a few friends have recently switched to Outfox the Market.   It is time MSE reviewed and updated their scoring.

Hammer_Time

I am also with OFTM and every time I have to phone them it is answered very quickly. However I pay less in the summer months but a lot more in the winter months this is okay with me as I know how to budget. They are not alway the cheapest but this is so changeable who is!!! I do agree that there rating MSE should be higher but that it just my opinion.

Clif

I'm also with Outfox the Market because their dual fuel is CONSTANTLY cheap and surprisingly their customer service is EXCELLENT, but unsurprisingly MSE only want to promote providers who pay them commission, however, I will never switch again whilst I'm getting the UK's cheapest dual fuel (Fix'd 20 9.0 with a rollover tariff of One Green Flex 2.0)!

Clif

I emailed MSE in April, to inform them the rollover tariff is now One Green Flex 2.0 and a User Support Executive replied that the default tariff would be amended, but it still shows as One Variable 5.0, so MSE are misleading customers into thinking Outfox the Market don't have a cheap rollover tariff!

Clif

It's hardly surprising that Trustpilot award MSE 2.2 stars and Outfox the Market 4.6 stars because MSE's customer service record has been poor recently and Outfox the Market's customer service record has been excellent recently!

machinlee

I really like Outfox The Market. Fantastic pricing, great customer service and easy to contact. Was previously with Avro and had more than my fair share of problems with them but I find OTM are far better! 

Clif

After recently receiving an email from Nationwide Building Society about saving money with Switchd I got a quote and they said Avro Energy could save me £12 per year, so I contacted Switchd as I knew they were telling lies and Switchd algorithm was incorrect because it assumed the rollover tariff is One Variable 5.0, but the rollover tariff is One Green Flex 2.0, meaning Avro Energy are a lot more expensive! Why would anyone subscribe to Switchd for more expensive dual fuel than with Outfox the Market?

Update: Switchd have now amended their algorithm, however, MSE still haven't amended their algorithm and as Switchd exclude Outfox the Market from their approved supplier list, why would anyone subscribe to Switchd for more expensive dual fuel than with Outfox the Market?

Petriix

I'm seriously considering switching away from OTM with the strange forum posts and reviews popping up. Something smells fishy.