Outfox the Market reviews: add your feedback

Nick_C

MSE CEC now explain how they allocate ratings https://help.cheapenergyclub.com/hc/en-us/articles/360000333247-How-do-we-calculate-the-MSE-Customer-Service-rating-

Personally, I have more faith in Which?

bjkirby

I've been an OTM customer for a couple of years, never had an issue until recently. I was looking at switching, so an OTM rep said he'd put me on a new fix which was a good deal (on paper). However, since then the billing has been shambolic and every time I speak to someone they promise to fix things but it never gets resolved. So I'm out.

Clif

bjkirby, please submit your meter readings 2 days after their email reminder, then everything is perfect!

Clif

Gerry1, Outfox The Market have refunded my accumulated credit balance of £200 within a week of requesting it, their customer service and price is second to none!

Gerry1

Clif said:

Gerry1, Outfox The Market have refunded my accumulated credit balance of £200 within a week of requesting it, their customer service and price is second to none!

Did you flash your Preferred Customer card, or was it your building pass? 

Clif

After dealing with terrible energy companies for years and taking them all to the Energy Ombudsman with unresolved complaints I've finally found one that I'm happy with!

andyca

Clif said:

After dealing with terrible energy companies for years and taking them all to the Energy Ombudsman with unresolved complaints I've finally found one that I'm happy with!

That is good to hear Clif, and so lucky they were hiring!

Clif

It would be a long commute from Northampton to Leicester everyday!

Talldave

Whilst looking at figures for another thread (zero use, property empty), I noticed that for low or zero consumption, OFTM dual fuel is beaten by..... OFTM as separate suppliers.  Quirky!

Clif

Talldave, you're incorrect because Outfox The Market have lower standing charges for duel-fuel in NN7 (lower for electricity only), but Utilita are cheapest for zero usage with no standing charges, since Ebico Zero now has a minimum bill value of £52 a year for electricity and £52 a year for gas!