Outfox the Market reviews: add your feedback

Peoples_Princess

Nick_C said:

Peoples_Princess said:

Clif said:

Peoples_Princess, I always migrate to cheaper tariffs via their free telephone number 0800 103 2702 and I'm usually number one in the queue, unlike most energy companies where I was usually number 30 or 40 in the queue!

Well CLIF, I think this just about says it all really :

www.thismoney.co.uk/money/bills/article-6610929/would-trust-energy-firm-run-dingy-graffiti-scarred-site-fronted-musician.html

In all fairness, not much has changed. Certainly not their financials or the very salubrious surroundings 😂

Link doesn't work, but I would trust any company licensed by OFGEM as that offers me protection.

Offices aren't salubrious?  Fine by me.  I don't work there.  Keeping costs down presumably helps them to offer consistently cheap prices.

You can cut & paste the address into google if you want to read it. 1st result that comes up & as I say, not much has changed.
Regarding OFGEM protection... they protect you if the company goes bust. ( which is probably quite likely 😂)
But they can’t protect you from the daily run around and constant headache of chasing them up for basic things. If you want a refund of credit, they should just do it. Why wait over month ? 

Presumably they need the money more than you do. 

Peoples_Princess

andyca said:

My direct debit has hardly changed since I started the plan, it was £58 per month, and nearly two and a half years later I'm paying £60 per month and I'm about £100 in credit, which is fine by me.

• What issues have people had?
• Were they making miscalculations on your bills?
• Should people like me go back over past bills and check they were applying the correct tariffs etc?

I'm on a variable tariff so I expect there will be variation, and I also expect there will be notifications about tariff changes, I don't know why people would complain about that?

I'm not sure people here need to be micromanaging their account unless there have been large increases in bills or reports of miscalculations.

This thing is, how frequently. One e-mail or change every few months is fine. But this lot are changing things constantly. Plus the left hand doesn’t know what the right hand is doing. Have a look at their Facebook group. The guy there doing the admin is constantly having to refer customers back to the cal centre. 

It’s all very well if you are on Facebook. But what about the majority that aren’t. How do they get decent customer services ?

Clif

andyca, I assume you were recently migrated to One Green Flex 2.0 because Outfox The Market are ending their older variable tariffs, but One Green Flex 3.0 will soon reflect changes in wholesale prices and your tariff won't change, so migrating to Fix'd 20 11.0 without exit fees is a no brainer!

bristolleedsfan

Nick_C said:

Peoples_Princess said:

Clif said:

Peoples_Princess, I always migrate to cheaper tariffs via their free telephone number 0800 103 2702 and I'm usually number one in the queue, unlike most energy companies where I was usually number 30 or 40 in the queue!

Well CLIF, I think this just about says it all really :

www.thismoney.co.uk/money/bills/article-6610929/would-trust-energy-firm-run-dingy-graffiti-scarred-site-fronted-musician.html

In all fairness, not much has changed. Certainly not their financials or the very salubrious surroundings 😂

Link doesn't work, but I would trust any company licensed by OFGEM as that offers me protection.

Offices aren't salubrious?  Fine by me.  I don't work there.  Keeping costs down presumably helps them to offer consistently cheap prices.

I searched the article from within thisismoney, article was written in January 2019 also had a go at a company that started in 2013 and is still in operation, these suppliers are all effectively only Billing companies, cheaper overheads cheaper prices to consumers.

Customer services via Chat/Facebook/Email is modern way of doing things with Phone facility for those who feel need to phone, OTM provide 0800 number as well

Talldave

Clif said:

andyca, I assume you were recently migrated to One Green Flex 2.0 because Outfox The Market are ending their older variable tariffs, but One Green Flex 3.0 will soon reflect changes in wholesale prices and your tariff won't change, so migrating to Fix'd 20 11.0 without exit fees is a no brainer!

Are those changes announced in the public domain or is that internal office gossip?

Nick_C

Peoples_Princess said:
1) You can cut & paste the address into google if you want to read it. 1st result that comes up & as I say, not much has changed.

2) Regarding OFGEM protection... they protect you if the company goes bust. ( which is probably quite likely 😂)
3) But they can’t protect you from the daily run around and constant headache of chasing them up for basic things. If you want a refund of credit, they should just do it. Why wait over month ? 

Presumably they need the money more than you do. 

1) cut and pasted your link.  Didn't work.  Redirects to home page.  (Google Chrome/Win10)
2) that's all the protection I need
3) I've experienced excellent service since switching to them from Ovo 8 months ago.  They agreed to the DD amount I suggested.  They adjusted it at my request after 6 months to the amount I requested.  They answer emails quickly.  They answer the phone quickly.  The staff are friendly and helpful.  I've changed tariffs twice; quick and easy.  The website is simple and easy to use (if a little garish).  The bills always match my calculations precisely and are easy to understand.  

After having to make formal complaints to Scottish Power, British Gas, and Ovo to get simple routine issues resolved, OTM have been a pleasure to deal with.  So far.  They deserve better than the 2* rating given by MSE CEC (which is never reviewed).  I have rated them 4* on Trust Pilot.  The only reason I haven't given them a 5* rating is because they don't currently support my SMETS1 Smart Meter.

YMMV

Talldave

Who are Darren and Stephen??

Gerry1

Nick_C said:

Link doesn't work

https://www.thisISmoney.co.uk/money/bills/article-6610929/would-trust-energy-firm-run-dingy-graffiti-scarred-site-fronted-musician.html

Gerry1

Foxeyface said:

If their points were valid they would not have to resort to fragrant lies to further their cause. 

Do they cover up nasty smells? 

This thread seems to have degenerated into a spat between industry people.  Not much help to innocent consumers !

All I know is that sister company Eco7 were nothing but trouble (everyone's allegedly fixed DDs suddenly tripling for the winter, etc) and when I left it took 11 weeks to get my credit returned.  And as for sister company Fischer and their magic dust radiators, the MSE thread says it all, along with the large number of complaints upheld by the ASA.  They even refuse to comply with the rulings against them.

I'd never deal with any of these companies again, no matter how cheap they were.

Foxeyface

Peoples_Princess said:

andyca said:

My direct debit has hardly changed since I started the plan, it was £58 per month, and nearly two and a half years later I'm paying £60 per month and I'm about £100 in credit, which is fine by me.

• What issues have people had?
• Were they making miscalculations on your bills?
• Should people like me go back over past bills and check they were applying the correct tariffs etc?

I'm on a variable tariff so I expect there will be variation, and I also expect there will be notifications about tariff changes, I don't know why people would complain about that?

I'm not sure people here need to be micromanaging their account unless there have been large increases in bills or reports of miscalculations.

This thing is, how frequently. One e-mail or change every few months is fine. But this lot are changing things constantly. Plus the left hand doesn’t know what the right hand is doing. Have a look at their Facebook group. The guy there doing the admin is constantly having to refer customers back to the cal centre. 

It’s all very well if you are on Facebook. But what about the majority that aren’t. How do they get decent customer services ?

OTM have Live chat, email, and a freephone number for customer service. They also have a very positive discussion page on Facebook. Stop making things up.