Outfox the Market reviews: add your feedback

Peoples_Princess

andyca said:

fact_check said:

andyca said:

Clif, fact_check and Foxeyface. Can i just confirm you are OFTM employees, family or friends?

You all seem to know far too much about the tariffs on offer and the various Facebook spats and injunctions to be casual observers.

In the spirit of full disclosure, I am friends. In any case i understand the energy industry well enough, have dealt with regulators both FCA & Ofgem in my previous life. 

I appreciate the honesty here, and I understand the dilemma you must be in, in the face of such attack from two people who have not even corrected your suggestion that they are the Facebook vigilantes.

Unfortunately this whole spat has only reduced confidence in both OFTM and any advice on this forum. This used to be a place where genuine customers (like me) could share their experiences... but when I post asking for other genuine customer experiences I just get the two sides of this spat shouting at each other it removes my trust in any of you.

Personally I think this thread should be locked and the IPs and accounts on both sides who have only posted extreme views favorably or unfavorably here should be banned, and the thread started again.

andyca - Apologies for my late reply. I have been out all morning & afternoon, delivering PPE and have not had time to be online.
i completely agree with you andyca. But can I be absolutely clear. All these accusations are completely false. Hence why they have not been able to bring any action. Contrastingly, a lot of evidence has been collated in relation to a terrible campaign of threats, abuse, bullying and discrimination coming from them. Going back 18 months & still continuing.  Literally thousands of items consisting of screenshots, tape recordings, phone calls, contemporaneous notes & chronological diarised evidence etc, has been collected by multiple parties ( not just two people .... more like 20 )
Any involvement of the authorities would be welcomed. Bring it on.
But we live in an open society & no one should be silenced if they are not breaking the law in what they are saying.

As it happens, Only last week, admin appear to have removed a homophobic comment from this thread. Screenshots were collected regardless.
The conspiracy theories are completely untrue. This is a forum FOR CUSTOMERS & ex customers. This is NOT a forum for Outfox The Market Staff, friends or relatives. 

Anyone can read back the previous comments. You will see that there have not been any personal comments against any of them. 

There have been opinions and suggestions made but never personal.  It has only been made personal by them on this tread. 

Personally, I think it advisable to ignor them and not engage. 
I would welcome all IP addresses to be monitored and have suggested this already to MSE. I could go on and on about what they are saying is not true & some of the terrible things they have done to ordinary members of the public like myself, but there is no point. 

People need to just be aware of who they are dealing with. That’s it. 

RalphS

keef-WhatStandards said:

RalphS said:

I posted pretty decent comments about OTM after I left them for a cheaper supplier, but still got put through the mill !

That's got to tell you had badly they treated others. I for one wouldn't go back to them as they took what they weren't entiltled to and failed to provide clear invoices to back charges up.

What I said was ambiguous. Sorry I was put through the mill here, not by OTM.

kennyvinegar

I've switched to OTM twice over the last couple of years because they were the cheapest, and haven't had any issues.  Took a while for the refund on the credit to come through both times, but it seems to with everyone.  Their online chat is easy to use, I don't recall ever having to phone them. 

LeedsJasp

recently switch to another supplier as cheaper elsewhere. major problems with final bill and getting large credit back. eStomated readings used despite providing correct ones every month. Told must wait for refund even though credit is about 4 times monthly usage.Direct debit was way higher than usage.All very well advertising unit prices but no point if direct debit is massive.i expect they need the cash.Would not recommend. 

andyca

Peoples_Princess said:

andyca said:

fact_check said:

andyca said:

Clif, fact_check and Foxeyface. Can i just confirm you are OFTM employees, family or friends?

You all seem to know far too much about the tariffs on offer and the various Facebook spats and injunctions to be casual observers.

In the spirit of full disclosure, I am friends. In any case i understand the energy industry well enough, have dealt with regulators both FCA & Ofgem in my previous life. 

I appreciate the honesty here, and I understand the dilemma you must be in, in the face of such attack from two people who have not even corrected your suggestion that they are the Facebook vigilantes.

Unfortunately this whole spat has only reduced confidence in both OFTM and any advice on this forum. This used to be a place where genuine customers (like me) could share their experiences... but when I post asking for other genuine customer experiences I just get the two sides of this spat shouting at each other it removes my trust in any of you.

Personally I think this thread should be locked and the IPs and accounts on both sides who have only posted extreme views favorably or unfavorably here should be banned, and the thread started again.

andyca - Apologies for my late reply. I have been out all morning & afternoon, delivering PPE and have not had time to be online.
i completely agree with you andyca. But can I be absolutely clear. All these accusations are completely false. Hence why they have not been able to bring any action. Contrastingly, a lot of evidence has been collated in relation to a terrible campaign of threats, abuse, bullying and discrimination coming from them. Going back 18 months & still continuing.  Literally thousands of items consisting of screenshots, tape recordings, phone calls, contemporaneous notes & chronological diarised evidence etc, has been collected by multiple parties ( not just two people .... more like 20 )
Any involvement of the authorities would be welcomed. Bring it on.
But we live in an open society & no one should be silenced if they are not breaking the law in what they are saying.

As it happens, Only last week, admin appear to have removed a homophobic comment from this thread. Screenshots were collected regardless.
The conspiracy theories are completely untrue. This is a forum FOR CUSTOMERS & ex customers. This is NOT a forum for Outfox The Market Staff, friends or relatives. 

Anyone can read back the previous comments. You will see that there have not been any personal comments against any of them. 

There have been opinions and suggestions made but never personal.  It has only been made personal by them on this tread. 

Personally, I think it advisable to ignor them and not engage. 
I would welcome all IP addresses to be monitored and have suggested this already to MSE. I could go on and on about what they are saying is not true & some of the terrible things they have done to ordinary members of the public like myself, but there is no point. 

People need to just be aware of who they are dealing with. That’s it. 

I had a look back through your posts and you have only posted on this thread, and of the posts MSE admin have allowed you to keep you have not commented on any personal experience of OFTM as your supplier. When were you a customer?

Just like this is not the place for OFTM Employees/Friends/Family to post overly positive responses under the guise of being customers, it's also not the place for you to continue your personal spat under the guise of being a current or recent customer.

Nice to see some genuine customers posting here, positive and negative.

Don_Harrington

I have been with OutFox The Market for almost 3 years and regularly change my product as the introduce new ones - currently One Green Flex 2.0. I find the meter reading simple to use. They have adjusted down my standing order on request

Clif

Waiting for your credit balance is standard industry practice, therefore, Outfox The Market are no worse than other suppliers, however, customer service and price is second to none!

Gerry1

Clif said:

Waiting for your credit balance is standard industry practice, therefore, Outfox The Market are no worse than other suppliers, however, customer service and price is second to none!

Not the 11 weeks it took with sister company Economy 7, and it's no longer standard practice quite so much since the new Ofgem rules finally kicked in on 1 May 2020.

Clif

Gerry1, this is a refund within 10 working days of a final bill being issued, however, I'm not sure about existing customers? Therefore, as an existing customer, I rang Outfox The Market today (I was number 1 in the queue) to request my credit balance of £200 accumulated since September, due to falling wholesale prices and then I will know!

LeedsJasp

this morning I decided to do some more price comparisons.except this time I changed the drop down menu from dual fuel to elec only / gas only.i was shocked to find that on both the individual fuel tariffs, the units were significantly lower than ANY of the dual fuel deals from ANY of the suppliers.the daily standing charges were slightly higher (approx 4 pence per day elec) but this is cancelled out by the Lower 3pence per unit electricity + 1.5pence gas.

Symbio was the cheapest for the elec & ZOG for the gas.
My dual fuel spend is £70 per month but by splitting the fuel I save £5 per month !
i only need to use 3 electric units per day and 2 gas to offset the daily charge & start saving. i will be Switching again from my new supplier asap.I searched 6 other postcodes around the country and this was the case for all of them.( though different suppliers) OUTFOX didn’t even appear in any of the results for either gas or elec.Seems like they only want dual fuel customers.anyone wanting to get away from outfox terrible customer service, should try this.i know it is old fashioned but it is going back to the old days when we had two bills.but who cares about that.