Barclays Online - PINsentry

Primrose

We received our pin sentry device a week before we received a letter telling us that we would have to activate it with a special new debit card, so of course we tried with our existing debit cards and were locked out. We run two joint accounts - "his" and "hers" but we still have to have separate cards and separate internet banking membership numbers which is a real pain. Also remembering to pack your card reader whenever you go away is a pain so we're going to ask for an additional card reader which can be carried around in a briefcase or handbag. However, the additional security is valuable. This morning my husband was locked out of his internet access for no apparent reason. When he phoned the bank to complain, he was told that yesterday evening somebody phoned their Help Line trying to gain access to one of our accounts but failed to answer the security questions so access to that account was suspended. (We still don't know who it might have been). But had my husband not tried to access his account, he would have gone to the cash machine later today, tried to withdraw money and probably discovered that his new "pin sentry" debit card would also have been invalidated. So, it's swings and roundabouts. After several months I'd just about remembered my special 5 digit number and now it's all changed. Not a good system for anybody with short term memory difficulties !!

gt94sss2

dmg24 wrote: »

You will find that all banks are going with this method of fraud protection in the near future ... so it looks like you'll be keeping your money under the mattress!

Most - not all.

RBS, Barclays, Lloyds, Halifax, Nationwide and A&L are all introducing them.

Abbey have said they have 'no plans' to do so at the moment but are monitoring developments

HSBC is the only one which has publicly said it is not introducing them as it does not not believe they are secure and is developing its own system.

Regards
Sunil

Kilty_2

gt94sss2 wrote: »

RBS, Barclays, Lloyds, Halifax, Nationwide and A&L are all introducing them.

LOL - four little reader things for me then (I assume Lloyds will send a seperate one to business customers as personal since their online banking system is seperate and I have both :rotfl:)

gizzmo_2

I got my letter from Barclays this morning. It's really annoyed me because since having my purse stolen a few years ago I rarely carry my debit card around with me, yet access my account online from my home, office or even my boyfriend's regularly so that I can pay bills etc.
Now - not only will I have to carry this card reader - but also my card with it just so that I can log in to my online account. If a thief decides to snatch my handbag, they are going to get the card and the reader, so will be able to log into my account far more easily than right now, which they cannot do without my current pin which is my head.
In Asian countries HSBC provides their account holders with a SecurID card the size of a keyfob that has a 6 digit number that changes every 30 seconds or so. They use that number to log into their online accounts. Its much smaller than the Barclays card reader - and you don't have to carry your card with it as well.
I've banked with Barclays for almost 14 years - but this is going to make me think about finally switching - assuming all banks don't have the same system. I wonder if HSBC will adopt the same system they use in Asia over here?

gt94sss2

gizzmo wrote: »

In Asian countries HSBC provides their account holders with a SecurID card the size of a keyfob that has a 6 digit number that changes every 30 seconds or so. They use that number to log into their online accounts. Its much smaller than the Barclays card reader - and you don't have to carry your card with it as well.
I've banked with Barclays for almost 14 years - but this is going to make me think about finally switching - assuming all banks don't have the same system. I wonder if HSBC will adopt the same system they use in Asia over here?

HSBC do issue keyfobs for business accounts in the UK.

They have ruled out using card readers as they do not believe they are secure and is developing its own system that can be rolled out globally.

I did read they were looking at sending SMS messages with a code to type in etc as an alternative but I don't know what if any decisions they have reached.

Regards
Sunil

robertjonesuk

gizzmo wrote: »

I got my letter from Barclays this morning. It's really annoyed me because since having my purse stolen a few years ago I rarely carry my debit card around with me, yet access my account online from my home, office or even my boyfriend's regularly so that I can pay bills etc.
Now - not only will I have to carry this card reader - but also my card with it just so that I can log in to my online account. If a thief decides to snatch my handbag, they are going to get the card and the reader, so will be able to log into my account far more easily than right now, which they cannot do without my current pin which is my head.
In Asian countries HSBC provides their account holders with a SecurID card the size of a keyfob that has a 6 digit number that changes every 30 seconds or so. They use that number to log into their online accounts. Its much smaller than the Barclays card reader - and you don't have to carry your card with it as well.
I've banked with Barclays for almost 14 years - but this is going to make me think about finally switching - assuming all banks don't have the same system. I wonder if HSBC will adopt the same system they use in Asia over here?

what's wrong with you people?!


first, you complain that banks are not secure enough. then when a bank brings up some idea, you complaint that there's no point. i can understand that it might be a bit inconvenient but let's give 'em a chance.
and how often do you usually use somebody's elses computer (i.e. internet cafe, library etc.) to check your balance. if very often, that i think it's a bit silly as public computers are very very unsafe.
i take it that if it happens that you're a victim of fraud you will complain to the bank that they didn't do enough to protect your money?

reclaiming and complaint culture went a bit too far

gizzmo_2

robertjonesuk wrote: »

what's wrong with you people?!


first, you complain that banks are not secure enough. then when a bank brings up some idea, you complaint that there's no point. i can understand that it might be a bit inconvenient but let's give 'em a chance.
and how often do you usually use somebody's elses computer (i.e. internet cafe, library etc.) to check your balance. if very often, that i think it's a bit silly as public computers are very very unsafe.
i take it that if it happens that you're a victim of fraud you will complain to the bank that they didn't do enough to protect your money?

reclaiming and complaint culture went a bit too far

RobertJonesUK - As I said beforeI use the computer at SAFE places, home, my office and my boyfriend's place.
I often spend 14 hrs a day in the office - its convenient to do it there - and I don't always know whether I will be spending the night at my place or his.
I totally agree with you and DO NOT use public computers to access my account.

gizzmo_2

gt94sss2 wrote: »

HSBC do issue keyfobs for business accounts in the UK.

They have ruled out using card readers as they do not believe they are secure and is developing its own system that can be rolled out globally.

I did read they were looking at sending SMS messages with a code to type in etc as an alternative but I don't know what if any decisions they have reached.

Regards
Sunil

Thanks for the info Sunil - I will keep my fingers crossed that they decide to use the same technology for their personal current accounts, and probably switch.

SpudGunner

I work for Barclays and it does seem a bit ill thought out to me.

Have already had a fair number of people coming into my branch and complaining about the new system. Most of their problems stem from the fact of havin to carry the darned thing around with them all the time which I can understand

Also this months PC Pro magazine has the whole back page devoted to how the columnist hates the new device.

It is being phased in, people who have a history of setting up third party payments are in the first phase.

smithja

I am Barclays customer but dont have the gadget yet, do you not need your current ID number, on-line PIN (the 5 digit one) and password, plus the card and card and card reader for the code it generates, so if they only have the card and card reader they should not be able to gain access to the account? James