Add your feedback on energy supplier Eversmart Energy

molerat

matelodave wrote: »

My account with Eversmart switched over to Symbio this morning and consequently I now cannot access my Eversmart account (it was OK yesterday).

It's not a problem for me as I download all my bills/statements when they are issued but I would strongly advise anyone who is changing suppliers to download any stuff they need prior to the switchover day as it wont be available afterwards.

My daughter's switch is today and I an access the Eversmart account OK.

dave323

LarsaSolidor wrote: »

I switched to Eversmart over a year ago; in that time I have not been provided with a single bill, I have not been asked to provide any meter readings, I have not been able to log in to my account online, being told that it was not available for me.



I decided to switch to another supplier last month and dealing with Eversmart has been the most obtuse and infuriating experience I have had with a supplier. They objected to my switch, have asked for meter readings several times, ignore me on live chat, ignore my emails, hang up on me over the phone (if you can get through at all), and then are completely unhelpful over the phone when you finally get through, sticking to their scripts doggedly rather than listening to what I am saying.



If you read this, please, do not switch to Eversmart!

[FONT=&quot]I had an identical experience to you, no bills or readings for 12 months, so I switched, they blocked the switch, I phoned them and shouted at them to remove the objection to the switch as I owed less than £500 they can’t object which they did. Now I am stuck in limbo between them and my new supplier :mad:[/FONT]

matelodave

dave323 wrote: »

[FONT=&quot]I had an identical experience to you, no bills or readings for 12 months, so I switched, they blocked the switch, I phoned them and shouted at them to remove the objection to the switch as I owed less than £500 they can’t object which they did. Now I am stuck in limbo between them and my new supplier :mad:[/FONT]

Here are the rules about switching when you are in debt - https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/how-switch-energy-supplier-and-shop-better-deal/how-switch-energy-supplier-if-you-re-debt.

Missymoo2

I had smart meters fitted in January but they have never updated to produce a bill on my account. I have to call to get them to send a revised bill and have been informed for the past 5 months they are updating their online portal.

Today I called again and asked when my tariff ends which they told me 15th September. I asked why I had not received notification according to industry rules and the advisor said he didn't know about any such rules.

I was advised my switch would be blocked to another company as I was in £52.07 in debt, I asked how I was supposed to keep track when their online portal does not update but was forced to pay that amount off over the phone even though my DD comes out in 2 weeks, otherwise I would be blocked meaning standard rates. Surely this is not correct?

Anyway, I still had a resolve case open from the smart meter issues so have now escalated.

Hopefully I can start my switch now without being blocked.

Fontana

Thanks for the post.

I guess I'll have to phone them too. I can see what's going to happen. I'll pay off the small amount I owe them. They'll then take the direct debit and they'll end up owing me when the switch happens.

Frecklepie

According to Ofgem, Eversmart have ceased trading. Their FB page and Twitter feed have disappeared.
I switched from them after much hassle to Igloo Energy on 29th August, thank goodness.

Stratus

This is on their homepage now:

Eversmart is ceasing to trade.
Ofgem, the energy regulator, is appointing a new supplier for our customers. You need not worry, your supplies are secure and all your domestic credit balances are protected.
Pre-pay customers can continue to top up as normal.
Ofgem’s advice is not to switch, but to sit tight and wait until they appoint a new supplier for you. This will help make sure that the process of handing customers over to a new supplier, and honouring credit balances, is as hassle free as possible. You can find support and advice on the Ofgem website.
Alternatively, If you need additional support you can call; Citizens Advice on 03454 04 05 06 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

couriervanman

Symbio tariffs will disappear quickly

BigBlueSky

couriervanman wrote: »

Symbio tariffs will disappear quickly

What do you mean ???

couriervanman

BigBlueSky wrote: »

What do you mean ???

They will pull them and replace with more expensive