Add your feedback on energy supplier Eversmart Energy

MABLE

alexg515 wrote: »

After a year with Eversmart Energy, I tried to effect a switch to a new supplier. However this move was blocked by Eversmart. It typically took about half an hour to get through to speak to them. The block was because my account was based on Estimated readings - I did not get reminders to submit meter readings. I gave my readings and a bill was calculated there and then which I paid over the phone. I was assured the block would then be removed. It wasn’t. I had to ring on two more occasions till the block was finally removed. Once the switch finally went through, I tried to log into my online account but the password was invalid and the reset password option did not work. I tried to ring but was now being quoted a wait of several hours!!! So I had to contact them through email which takes several days before I get a reply, the last email said this was “because we are very busy”. The first email described a way to try to make password reset work as they admitted they had had issues, but it did not work. The last email I have just received today had a final bill attached but I have now replied to dispute it because my supply ended 5 April but Eversmart have included charges up to 12 May. I would not recommend this company.

Had no problem moving away but left on the 12 April and still no sign of a final bill. Also I gave them readings every week. TBH I am sick to the back teeth of these small companies.

JohnB47

MABLE wrote: »

Had no problem moving away but left on the 12 April and still no sign of a final bill. Also I gave them readings every week. TBH I am sick to the back teeth of these small companies.

I've used the small companies for quite a few years - most of them eventually failing! However, I have never had a problem with any of them - except for Eversmart.

I'll keep going for the cheapest deal each time. On balance, I think the savings I get are worth the occasional hassle.

MABLE

JohnB47 wrote: »

I've used the small companies for quite a few years - most of them eventually failing! However, I have never had a problem with any of them - except for Eversmart.

I'll keep going for the cheapest deal each time. On balance, I think the savings I get are worth the occasional hassle.

To be fair Extra Energy were the worst for me. They even put debt collectors on to me for a non existent debt. Having a few issues with Symbio at the moment but hopefully we can come to a amicable resolution.

I had no problems with Eversmart except for trying to get a final bill and refund from them.

blanik

blanik wrote: »

Happy eversmart customer for 18 months, no standing charge and cheap electricity.
The tariff was coming to an end and I had to switch to get the best deal so left on the 10th April, a DD for my normal monthly amount was taken on the 16th April and I left the DD in place for the adjustment due to the expected final bill ( I calculated I was about £4 in credit ).

The May DD has just been taken for the full monthly amount, my bank has recalled the May payment and cancelled the DD.

I can login to the website - but all my details and past invoices have disappeared.

So take care, when you leave don't expect them to stop the DD!

E-mail sent to them, I'll see how long it takes to get a reply and a final bill.

Received a reply after 10 days - so not that bad.
Apologised for the delay, said final bill attached ( it wasn't I had to download it ), recalculated from the beginning and shows a £6 credit which is in line with what I expected.

If they had a decent back office system that stopped issuing new bills after I left they would not have had to get involved with a manual fix - but at least they did this quickly.

Spies

Which smart meters are they installing? Are they working in Cumbria? I heard there were issues with the meter signals in the North.

TangoGolf

My 8 month old meter is Secure Digital. I am in Northumberland and it functions ok. I think it depends on your nearness to a phone mast. As far as i know if you can get a good phone signal your smart meter will work.

Armac

I have been with Eversmart for 12 months and intend switching to another supplier, even if that supplier is dearer. Eversmart customer service is misnamed. They take far too long to answer the phone so i usually hanng up. Their email response time is equallyas slow. They say they will respond to emails within 5 days.But it is more like 7 - 10 days. Their website is a joke. i can honestly say that it is the worst website I have ever had the misfortune to visit. Information is extremely limited and you cannot make any changes.


They may be cheap but so is their customer service and website.

MABLE

Armac wrote: »

I have been with Eversmart for 12 months and intend switching to another supplier, even if that supplier is dearer. Eversmart customer service is misnamed. They take far too long to answer the phone so i usually hanng up. Their email response time is equallyas slow. They say they will respond to emails within 5 days.But it is more like 7 - 10 days. Their website is a joke. i can honestly say that it is the worst website I have ever had the misfortune to visit. Information is extremely limited and you cannot make any changes.


They may be cheap but so is their customer service and website.

To be fair tp them they offer an online chat service and usually very good at getting back the same day. Also when calling them they give you the option of calling you back.

matelodave

I can put up with poor service if it saves me several hundred pounds a year.
I just keep on top of my own consumption and billing - it's those who can't be bothered that get into trouble.

JohnB47

matelodave wrote: »

I can put up with poor service if it saves me several hundred pounds a year.
I just keep on top of my own consumption and billing - it's those who can't be bothered that get into trouble.

I agree.

My deal ends on 20th August. Wondering where to go next. Presumably Eversmart are no longer ever so cheap?