Add your feedback on energy supplier Eversmart Energy

matelodave

deanos wrote: »

my switch to bulb happens at midnight, heard nothing from eversmart thought they had to send a letter/email to check if the switch actually wants to take place incase it was bogus

I can now see my bills on eversmart again, i have entered my final reading as well as given to bulb

not sure if i should cancel my direct debit and wait for final bill to be sent ??

Do your sums to see if your account will be in credit or debit when the the account is due to close - if you'll be in credit (based on actual readings, not estimate) then I'd cancel the DD but if in debit then they might block it unless your next DD cancels out the debt.

They shouldn't because you should have 28 days to settle the account after the final bill is produced but I guess that because of the faffing about getting the readings verified they get upset if you are in debit (especially if its a lot) and it going to take them the best part of 10-12 weeks to get their final bill paid (2 week to verify, 6 weeks to produce the bill and 4 weeks for you to pay it)

deanos

last bill in April i owed them £40 , i have already switched to bulb so they cant stop the switch now, luckily i added the readings to the eversmart account day before i left (same reading i gave bulb)

gary38uk

finally got through via on-line chat. had chrome and firefox running got through on firefox in about 10mins, but they left me and went off line halfway through. got connected again in about 10 mins to someone else. chrome was still awaiting an hour later, so use firefox.
Switch was objected to (gas only elec ok) but eversmart said there was no objection that they knew but would look in to it? first utillty my new supplier thankfully answers their phones very quick so was able to talk to them. they would try to put it through again on tuesday (as Bank holiday) as it could be system not updating quickly enough?

t4ure4n

I joined them last year because the electricity tariff was cheaper and had £0 standing charge.
However, the customer service has become so bad that it is nearly impossible to contact then via phone, online chat or email.

Worst thing is their online portal hasn't worked for me for since last month. So I have no way of knowing checking my invoices to see if I am in credit or debit.

I am switching now

JohnB47

t4ure4n wrote: »

I joined them last year because the electricity tariff was cheaper and had £0 standing charge.
However, the customer service has become so bad that it is nearly impossible to contact then via phone, online chat or email.

Worst thing is their online portal hasn't worked for me for since last month. So I have no way of knowing checking my invoices to see if I am in credit or debit.

I am switching now

Try using this site to log in - as supplied by poster matelodave. It works for me (used it two days ago, logged in OK and I can see my Invoices).


https://www.eversmartenergy.co.uk/index.php/user/login#?title=fuelType

MABLE

I tried ringing them yesterday and arrange one of their call backs. The time they had called back I had walked 16,000 steps which equated to 2 hours.

matelodave

A bit disappointed - apart from an iffy website they've been pretty good up to now.

However my 6th May statement which has the correct readings is missing the credit from my 10th April DD. As the sum has flown from my bank account I can only assume that Eversmart have lost it. I'm hoping that the May DD doesn't disappear into the ether as well.

The appropriate snottogram is winging it's way. I'm not phoning, I want all queries properly documented.

Watch this space

cylch

Dire. Avoid! Signed up on cheap deal but they've just whacked up my price and the website is so poor that I couldn't sign in to try and work out what tariff I'm on to switch in their blackmail period.

I emailed the Cheap Energy Club on 25 Apr 2019 and heard back today, as follows:

Hi,
Your tariff for Eversmart is wrong on my comparison. They've written
to say its 31.7444p/day & 17.0838p/kWh (you have 21 & 12.915). My
postcode is XXXX XXX.

They wrote to me on 31st March 2019 to say new pricing for prepayment came into effect on 1st April 2019! The letter was delivered on 4th April. They'll honour the "old" rate if I switch within 28 days of
the date of the letter.

On 3rd April they emailed to offer "£10 credit when you give Eversmart a 5* review!" on Trustpilot. I still haven't heard back from Trustpilot's
investigation.

Please let me know if you'd like a scan of the letter and/or copy of the
email, and the Trustpilot helpdesk ticket number.

Now that I have been able to login (wasted an hour the other week cycling 4/5 password reset tokens, to finally be told on the webchat their site was having issues), my tariff name doesn't appear on invoices and none of the MSE rates matches what I was supposed to be paying.

Arranging a switch right now, yet remarkably MSE is offering me better rates with Eversmart's "new" tariffs.

Also they repeatedly phone up pushing a smart meter, rouses like an engineer (they mean technician) is in your area today for your upgrade blah-blah. I was annoyed at 1023 on that Tuesday with the phone call and the lad claiming it was his first day, so I was super-annoyed at 1802 on Friday when they called again! No means no! Do not call means do not call!

gary38uk

at last FREE. even thought was told switch was rejected again last friday the 3rd. being told reason was i was still £50 in debit. trying to tell them but i pay by direct debit.???? At last someone real must had helped as got message yersterday.
"Thank you for contacting us! I am very sorry for the delay in responding, due to the high demand for our services at this time.
I have reviewed your account, I can confirm the transfer of both supplies has been completed - Your Electricity left us on 03/05 and your Gas left us on 01/05 - We are now awaiting confirmation of your closing reads from your new supplier, and this usually takes up to 30 days from the transfer completion. Once we have these details, we will issue you a final statement"
Switched to Utility Point.

Benight

cylch wrote: »

Dire. Avoid! Signed up on cheap deal but they've just whacked up my price and the website is so poor that I couldn't sign in to try and work out what tariff I'm on to switch in their blackmail period.

I emailed the Cheap Energy Club on 25 Apr 2019 and still haven't heard back, as follows:

Hi,
Your tariff for Eversmart is wrong on my comparison. They've written
to say its 31.7444p/day & 17.0838p/kWh (you have 21 & 12.915). My
postcode is XXXX XXX.

They wrote to me on 31st March 2019 to say new pricing for prepayment came into effect on 1st April 2019! The letter was delivered on 4th April. They'll honour the "old" rate if I switch within 28 days of
the date of the letter.

On 3rd April they emailed to offer "£10 credit when you give Eversmart a 5* review!" on Trustpilot. I still haven't heard back from Trustpilot's
investigation.

Please let me know if you'd like a scan of the letter and/or copy of the
email, and the Trustpilot helpdesk ticket number.

Now that I have been able to login (wasted an hour the other week cycling 4/5 password reset tokens, to finally be told on the webchat their site was having issues), my tariff name doesn't appear on invoices and none of the MSE rates matches what I was supposed to be paying.

Arranging a switch right now, yet remarkably MSE is offering me better rates with Eversmart's "new" tariffs.

Also they repeatedly phone up pushing a smart meter, rouses like an engineer (they mean technician) is in your area today for your upgrade blah-blah. I was annoyed at 1023 on that Tuesday with the phone call and the lad claiming it was his first day, so I was super-annoyed at 1802 on Friday when they called again! No means no! Do not call means do not call!

When switching to any new supplier, you should always double check direct with the supplier's website the tariff details - you cannot rely upon 3rd party sites.
At the very least, you will be provided with tariff details by the supplier as part of their joining instructions - you will have 14 days cooling off period to cancel if you are unhappy (or even if you just change your mind)

As is the case with many suppliers, I can only see one tariff available from Eversmart for those supplied by prepaytment meter, and that is a variable tariff. So if they notified you of a price change, then that will be the new price (unless you switch & ditch)

Ofgem changed the price cap for PPM tariffs in April, and it looks like Eversmart, in line with almost everyone else, raised their prices accordingly.

You can report the supplier to the ICO if you feel they have breached any terms in regards to calling you, especially if they have done so to offer you a smart meter when you have previously asked them not to call you again about such an offer.