Add your feedback on energy supplier Eversmart Energy

JohnB47 · 18 April 2019 at 1:58PM

I've just used their 'chat' facility - surprisingly fast and helpful response.

They say they're still having issues with migration from old to new sites. This is still affecting some people and they hope to have it resolved by the end of April.

gary38uk · 18 April 2019 at 6:45PM

logged in, old site, and invoice still showing as 1 invoice showing 11 months. my lastest payment from last friday not showing on account.

Bigun28 · 23 April 2019 at 9:36AM

Is anyone else having problems trying to register with Eversmart to actually use their website to run your account?

I've been with them since September and you have to phone them to get them to send you a link to register because you can't do it from the web site. Apart from the long (sometimes 30 mins+ to get through), I've tried at least a dozen times over the months to ask them to help me register, and more often than not I'm told that the website is down for maintenance and they don't know when it will be back up.

On one occasion, they did actually send me a link,which I did register with, but then it didn't recognise my credentials when I tried to log in. Tried the forgotten password process and it didn't recognise my e-mail. On another occasion, they promised to send me a new link, but then said it would take some hours for the e-mail to get through their security (despite the first e-mail turning up whilst I was on the phone to them). That second e-mail never turned up.

Is the website still operational because thus far, their customer service seems appaling.

(Just tried to call them now - recorded message says that they are answering in 1 hour 10 mins!!!)

collectors · 23 April 2019 at 9:50AM

I'm hoping they got rid of whatever IT team they was using as they was rubbish. They say they have a new system going in, but i am not sure if to believe them anymore as i have had so many excuses. I really dont know how they get away with it. If this was a car with this many faults, they would end up in court. But, because its an IT problem, they are allowed to get away with it.

Bendo · 23 April 2019 at 11:13AM

Smart meters fitted in November, they still haven't managed to update things their end for the Gas meter, still shows the serial for the old one on invoices. Electric shows the smart meter serial but invoices suggest the reads are estimates.

Useless excuse of a company, just need to push them to sort it by October as I can imagine it will make switching fun.

collectors · 23 April 2019 at 1:56PM

Same here with the smart meter. I had a smart meter that was about 4 years old that was fitted by my last supplier & got to read twice via the meter, all the rest had to be via me doing it online.
So when i started with eversmart they encouraged me to get a new one. The nice young man came about 10 days later & said i will change it, just in case, but i am fitting the same make & model meter.
I am still getting estimated bills.

cing0 · 25 April 2019 at 9:37AM

Randal wrote: »

Is anyone else having problems trying to register with Eversmart to actually use their website to run your account?

Might be because eversmart have 2 different account portals

https://portal.eversmartenergy.co.uk
and
https://www.eversmartenergy.co.uk/index.php/user/login

When you contact them, they give the stock excuse of down for maintenance when it clearly isn't and we're moving across to a new system.
The latter link works for me currently.

molerat · 25 April 2019 at 10:58AM

And another "we are in the area, can we fit a smart meter" phone call. Getting one a week.

lindajane · 25 April 2019 at 5:06PM

Signed up last May. Direct debit jumped up by 1/3rd in January - but email also received apologising saying it was an error and original tariff would be honoured, refund would be forthcoming. I hadn’t even been advised of an increase in tariff! Still taking wrong amount 3 months later and no reply to emails. Cannot access my account on line. It doesn’t recognise my email address. Previously not been able to send meter readings and ended up emailing them once. A few emails later my account was finally up to date regarding readings. Have never been asked for them except at onset of account. 25 min plus wait on phone and haven’t got through as yet. Email sent advising Ombudsmen will be informed if not sorted out before next payment. My year is nearly up for this contract so am looking to switch.