Add your feedback on energy supplier Eversmart Energy

deanos

Logged into account and all my readings and bills have disappeared, do you think its because of my switch to Bulb ?

Hasbeen

molerat wrote: »

And a missed call from them today

They phoned me once a few months ago. Told them did not want one as there was no phone coverage. Never called again?

matelodave

deanos wrote: »

Logged into account and all my readings and bills have disappeared, do you think its because of my switch to Bulb ?

IMHO it's best to ensure that you've downloaded and saved your bills and statements when they are produced (once a month) rather than waiting until the supplier has either

a) gone bust or,
b) mucked up or updated the website and lost the lot or,
c) closed access to your account because you are leaving.

because it's then too late to recover it all and you don't know where you stand, especially if they've been less than efficient in handling your account or some debt collection agency springs up in the future claiming for unpaid energy.

deanos

matelodave wrote: »

IMHO it's best to ensure that you've downloaded and saved your bills and statements when they are produced (once a month) rather than waiting until the supplier has either

a) gone bust or,
b) mucked up or updated the website and lost the lot or,
c) closed access to your account because you are leaving.

because it's then too late to recover it all and you don't know where you stand, especially if they've been less than efficient in handling your account or some debt collection agency springs up in the future claiming for unpaid energy.

i have all my bills up to april downloaded

matelodave

deanos wrote: »

i have all my bills up to april downloaded

Excellent - I wish more people would do the same then they wouldn't have some of the problems that they encounter.

For those who are having trouble logging in - this log-in page seems to work (it does for me and another forumite has confirmed it) so it's worth a try

https://www.eversmartenergy.co.uk/index.php/user/login#?title=fuelType

bufferz

Smart meter waste of time to be honest, had for a year now with neversmart and still each months bill is estimated! What's the point? (And about 100kwh out each time too)

gary38uk

old log in site works, new site does not. just been able to put in meter readings. hope now that will gererate a new invoice to show the £200 odd that i paid to clear debit to allow me to switch. switch date of 8th May fingers crossed X

matelodave

gary38uk wrote: »

old log in site works, new site does not. just been able to put in meter readings. hope now that will gererate a new invoice to show the £200 odd that i paid to clear debit to allow me to switch. switch date of 8th May fingers crossed X

It doesn't usually generate an invoice until invoice day, so you'd better check your billing dates (mine 6th of the month) to ensure that your reading gets included.

However put it in too early and they'll guess what you might use between then and the billing day (usually at a ridiculous rate of consumption - dunno how they work it out). Last month I put mine in one day early and they decided that I'd used 40kwh between 5th-6th April - total stupidity.

gary38uk

not sure of billing date? i just do readings at start of month and it did use to shown a invoice i did notice on some that as well as my reads it had also had estimates so i expect it was as you said about billing date. but now all my previous invoices have gone and it is now 1 invoice with 11 months on it so interested what it does now?

gary38uk

01 29/05/2018
01 17/06/2018
01 20/07/2018
01 27/08/2018
01 05/09/2018
01 06/10/2018
01 04/11/2018
01 02/12/2018
01 13/01/2019
01 03/02/2019
01 10/03/2019
01 07/04/2019
dates all over the place so no idea of billing date?