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JohnB47

matelodave wrote: »

A bit disappointed - apart from an iffy website they've been pretty good up to now.

However my 6th May statement which has the correct readings is missing the credit from my 10th April DD. As the sum has flown from my bank account I can only assume that Eversmart have lost it. I'm hoping that the May DD doesn't disappear into the ether as well.

The appropriate snottogram is winging it's way. I'm not phoning, I want all queries properly documented.

Watch this space

I entered my readings on 6th May and I've just downloaded my Invoice (for the period 7/4/19 to 6/5/19).

I spotted the same thing - my DD payment on 10th April doesn't show on the invoice. I've checked and it was taken from my bank account on that date.

What's the best email address to use to point this out? I ask because there seem to be a number of web addresses for their home page which won't allow logging-on, so perhaps there are some bad email addresses too. Ta.

matelodave

I sent mine to "hello@eversmart.co.uk" and got an auto response saying to expect a reply in about five days so I shall be giving them a motivational prod on Friday when they've have had six.

This one will have a five working day deadline and a promise to escalate it to a formal complaint if it's not sorted by the deadline and as far as I'm concerned "sorted" means the reissuing a corrected statement.

BTW our 10th May DD went whizzing away from our bank account so I'm keeping a very careful eye on the situation.

JohnB47

matelodave wrote: »

I sent mine to "hello@eversmart.co.uk" and got an auto response saying to expect a reply in about five days so I shall be giving them a motivational prod on Friday when they've have had six.

This one will have a five working day deadline and a promise to escalate it to a formal complaint if it's not sorted by the deadline and as far as I'm concerned "sorted" means the reissuing a corrected statement.

BTW our 10th May DD went whizzing away from our bank account so I'm keeping a very careful eye on the situation.

I sent them an email earlier, using the address you quoted but I see now that it bounced. I got off my backside and looked at previous emails I sent eversmart and one was:

hello@eversmartenergy.co.uk

Was that what you meant?

matelodave

Probably - I didn't actually check. Hopefully you'll get an autoreply but I suggest you monitor carefully

JohnB47

matelodave wrote: »

Probably - I didn't actually check. Hopefully you'll get an autoreply but I suggest you monitor carefully

OK, just resent my email to hello@eversmartenergy.co.uk and got an automated reply.

I wonder how many other people have had their DD missed off?

Stratus

JohnB47 wrote: »

I wonder how many other people have had their DD missed off?

My April direct debit is also missing from my May invoice.

Like you, they go out of my bank on the 10th of each month.

Hopefully two payments will appear on the June invoice.

JohnB47

Stratus wrote: »

My April direct debit is also missing from my May invoice.

Like you, they go out of my bank on the 10th of each month.

Hopefully two payments will appear on the June invoice.

Fair enough but the slight worry is that their automated system might see the artificially lower account balance as a way to increase the DD.

deanos

My May bill has just landed it is showing April DD , i owe them £20 but they have billed me past my leaving date, i will cancel the DD otherwise another £100 will come out, did someone say earlier we get a £20 payment for being with them a year ?

deanos

Blimey, Live chat getting instant replies they have added the £20 for me for loyalty bonus.

JohnB47

I've just had a reply to an email I sent to Eversmart 'bookings' on 15/03/2019 (yes, that's two months ago) saying that I didn't want a smart meter and to take my name off their bookings list.


They have removed my name from 'future contact and call lists'.


Two months to reply to an email. Is that some sort of record?