Add your feedback on energy supplier Eversmart Energy

gary38uk

yes it is working now.
bills /invoice is now showing as only 1, previously it was shown monthly, so only got 1 invoice with everything on ? going have to work through it all!!!!!

molerat

molerat wrote: »

If 7th is your normal date then today, 5th, is the submission date as 7th is on a non working day - I figured out their system !

It looks like they are now billing on non working days - I did a belt and braces and submitted on 5th and 7th just in case they changed the way they worked and they have. It would seem they are now paying their gnome to work weekends !

gary38uk

web site not working again. New log in screen seems the problem as worked yesterday with original log in, now gone back to new look, not working.

deanos

I just checked and can log in fine, firefox browser

matelodave

It's working this morning - just downloaded my latest bill so I've got a copy for when the account goes down again.

JohnB47

matelodave wrote: »

It's working this morning - just downloaded my latest bill so I've got a copy for when the account goes down again.

I tried this morning, around 8:50, wouldn't accept password. Tried going through the 'reset password' process, no joy.


TBH I don't know what their system thinks my password is now, I've tried changing it so many times.


This is using Chrome. I'll try Edge when I get home, just to see.


Edit: Just tried using Internet Explorer 11, here at work - going to their website shows a really weird homepage. Big blank at the top, then icons about switching. No log-in option anywhere and at the bottom, a long vertical black bar in the middle of a blank screen. Obviously broken for Explorer 11 users.

deanos

why not just try firefox, just checked and working fine for me

Mister_G

Mine's working OK with Microsoft Edge.

JohnB47

Mister_G wrote: »

Mine's working OK with Microsoft Edge.

OK, I'll try Edge when I get home.

molerat

Just logged ok with IE, Edge, Chrome and Firefox.