Add your feedback on energy supplier Eversmart Energy

Liberator42

Liberator42 wrote: »

I'm worried this company is heading the same way as Economy Energy.Customer Service and Billing is abysmal.Not a good sign.
As others have mentioned.Received an e mail informing me of a massive increase in my monthly dual fuel DD.So i queried it (twice) and after a few weeks received an e mail saying they had made a mistake about the Northern Glory 'Fixed' tariff i was on but would 'honour' the contract and change the DD back to the original amount and amend my online bills to reflect the correct tariff.I see this has happened to many other people on here.
Anyway.They didn't amend the DD and the much higher amount came out.They wiped out all of the old online bills with the wrong tariffs and replaced them with 2 new bills- again with the wrong tariffs.!!!!!!!
So i have e mailed them again,not going to waste my time and money phoning them.Next stage is a formal complaint.
Trying to be nice and fair but they are trying my patience.

Updated info.2 Feb 19. So after no answers to any of my e mails.Even tried an official complaint on their link to no avail. Tried Facebook Messenger 'all our agents are busy'.Tried again next day.Problems fixed in 20 mins.Just like that.Fixed bills,tariff,Direct Debit amount-everything.Just like that!.I couldn't believe it!.
So my message to people is.If you are having problems.Don't bother phoning or e mails.Facebook Messenger seems to be the way forward. Good luck!.:beer:

CApps

Switched to Eversmart when we moved in August. Didn’t ever receive a welcome pack and no information about my switch date. When I phoned up a couple of weeks later I found out we’d already been switched the day before and they had never told us. I gave them readings then. I asked them to come in and fix some of the supply equipment and the smart meters ASAP as we were rewiring the house and needed it down for the sign off. That was at the start of September. After numerous phone calls, promises of call backs and an appointment they never turned up to in November the work was carried out in December. The communication through any method has been appalling, on hold for hours (yes, hours, I’m not exaggerating) waiting to get through. They have a request callback service, I used that a few times, would get a call back 4-5 hours later or sometimes the next day. The text service I never even got a response and emails went unanswered. Also, in October we received a bill from our previous supplier for the weeks we’d been with them, with massively overestimated figures as Eversmart never bothered to send the readings I’d taken when switching to them, again I had to phone up and request they send them to the previous supplier so I could get the bill amended. Since we had the smart meters (eventually) installed two months ago we have had no reason to contact them (thankfully), but when I look on my account online there is no record of the smart meters submitting readings. Not sure if this is how it’s meant to be as with previous suppliers with smart meters we had a reading supplied every day on our account. Clicking on the invoice button on my account page on the website doesn’t actually seem to do anything and we’ve never received a statement from them saying how much we’ve paid them/spent to know if we are under/over paying. I used to get monthly statements from previous suppliers. All in all I have found Eversmart to be the worst energy supplier I’ve ever had and I can’t imagine any other supplier being worse, I’m surprised they are still in business. The ONLY reason we are with them and I imagine the same goes for many others is that the energy is being supplied so cheap compared to anybody else, the moment this changes we will be switching to a new supplier. I guess you do get what you pay for.

INT1

Absolutely shocking! Stay well clear! Cannot reiterate enough what others have said. Cheap until they changed their tariff despite it being fixed for 12 months?! Cancelled one direct debit to set another one up at a higher amount. Then sent an email to apologise and said it was reverted, but still took the higher amount. They don’t reply to emails, tweets, instant messaging via website or answer the phone. Trying to switch out is now proving a nightmare as they’ve blocked it despite the account being in good standing.

matelodave

CApps wrote: »

Switched to Eversmart when we moved in August. Didn’t ever receive a welcome pack and no information about my switch date. When I phoned up a couple of weeks later I found out we’d already been switched the day before and they had never told us. I gave them readings then. I asked them to come in and fix some of the supply equipment and the smart meters ASAP as we were rewiring the house and needed it down for the sign off. That was at the start of September. After numerous phone calls, promises of call backs and an appointment they never turned up to in November the work was carried out in December. The communication through any method has been appalling, on hold for hours (yes, hours, I’m not exaggerating) waiting to get through. They have a request callback service, I used that a few times, would get a call back 4-5 hours later or sometimes the next day. The text service I never even got a response and emails went unanswered. Also, in October we received a bill from our previous supplier for the weeks we’d been with them, with massively overestimated figures as Eversmart never bothered to send the readings I’d taken when switching to them, again I had to phone up and request they send them to the previous supplier so I could get the bill amended. Since we had the smart meters (eventually) installed two months ago we have had no reason to contact them (thankfully), but when I look on my account online there is no record of the smart meters submitting readings. Not sure if this is how it’s meant to be as with previous suppliers with smart meters we had a reading supplied every day on our account. Clicking on the invoice button on my account page on the website doesn’t actually seem to do anything and we’ve never received a statement from them saying how much we’ve paid them/spent to know if we are under/over paying. I used to get monthly statements from previous suppliers. All in all I have found Eversmart to be the worst energy supplier I’ve ever had and I can’t imagine any other supplier being worse, I’m surprised they are still in business. The ONLY reason we are with them and I imagine the same goes for many others is that the energy is being supplied so cheap compared to anybody else, the moment this changes we will be switching to a new supplier. I guess you do get what you pay for.

Please use paragraphs and put some returns in at the ends of lines to make your stuff readable.

MABLE

INT1 wrote: »

Absolutely shocking! Stay well clear! Cannot reiterate enough what others have said. Cheap until they changed their tariff despite it being fixed for 12 months?! Cancelled one direct debit to set another one up at a higher amount. Then sent an email to apologise and said it was reverted, but still took the higher amount. They don’t reply to emails, tweets, instant messaging via website or answer the phone. Trying to switch out is now proving a nightmare as they’ve blocked it despite the account being in good standing.

I have been with them for 11 months now and yes the online facility is basic. I ring up once a month and they generate a bill for me straight away. They are an excellent company provided you are willing to help yourself rather waiting for them to help you.

However I would expect them to stick to their side of the deal if you signed up for a fixed tariff and i would certainly be unhappy if it happy to me.

Not the best but certainly no where as bad as Extra Energy.

gasman

A few words of advice..
Stay well away from this Company, they are the worst Company I have ever, ever, had dealings with.
Read the reviews, that’s what we all do, and by a long way the scales tip in favour of AVOIDANCE.
It’s pretty scary that people are hooked and drawn in by a Company saving them a few pennies, when really the business is run so appallingly.
They’ll keep taking your money as long as you let them.. BE WISE.. avoid like the plague.
Do I seem a little harsh? Well maybe I was duped too.
Move in, there are plenty to choose from, just as competitive.
Thanks for reading.

collectors

Got to admit they are totally useless until i used the phone. I could not believe it on two occasions i called it rang & said that i am in a queue ad it would take 1hour 14 minutes to get to you, this was similar on both occasions. But, if i press 3 they will automatically call back, & blow me on both occasions they were back in under 1/2 hour. One was about a bill that was sorted in a few minutes & the other was to get a new smart meter. This was booked in a few days later & the engineer phoned & said can i come a day earlier. Now, in all fairness, when he got here he said i would be fitting the same smart meter. But as my old one only worked once "Not so smart", he changed it. We will see if it reads ok when i get my next bill.

Hoolibooli

Been with them a year, no real problems apart from total disinterest, if I didn't put my meter readings on then they never prompted me by email. My Gas reading never loaded on their website and I had to phone every time. When alerted of price rise at the end of my year contract I looked elsewhere and switched. That was two months ago, I not only haven't had a final resolution bill and refund from Eversmart but also they are continuing to take debits every month.
This may be my new suppliers fault of course by not overseeing the switch properly.
All in all I can see why people stay put with suppliers, they may pay more but life is a lot easier and blood pressure doesn't suffer!
Oh and I was never contacted to install a smart meter.
Eversmart, rubbish customer service. I'm probably out of the frying pan into the fire.

thelight

Hoolibooli wrote: »

Been with them a year, no real problems apart from total disinterest, if I didn't put my meter readings on then they never prompted me by email. My Gas reading never loaded on their website and I had to phone every time. When alerted of price rise at the end of my year contract I looked elsewhere and switched. That was two months ago, I not only haven't had a final resolution bill and refund from Eversmart but also they are continuing to take debits every month.
This may be my new suppliers fault of course by not overseeing the switch properly.
All in all I can see why people stay put with suppliers, they may pay more but life is a lot easier and blood pressure doesn't suffer!
Oh and I was never contacted to install a smart meter.
Eversmart, rubbish customer service. I'm probably out of the frying pan into the fire.

They did this with me until I raised a complaint. Took a few weeks but they did eventually cancel the direct debit, raise a final bill and refund me my credit.

JohnB47

gasman wrote: »

A few words of advice..
Stay well away from this Company, they are the worst Company I have ever, ever, had dealings with.
Read the reviews, that’s what we all do, and by a long way the scales tip in favour of AVOIDANCE.
It’s pretty scary that people are hooked and drawn in by a Company saving them a few pennies, when really the business is run so appallingly.
They’ll keep taking your money as long as you let them.. BE WISE.. avoid like the plague.
Do I seem a little harsh? Well maybe I was duped too.
Move in, there are plenty to choose from, just as competitive.
Thanks for reading.

I'm reluctant to support your view. Selfish on my part because, now that my problems with them seem to have been resolved, I would like them to stay in business - at least until next August, when my cheap fixed deal ends.

But yes, this company is the worst I've had to deal with - I've been with two of the companies that failed (GB Energy, IRESA) and never had any problem with them.