Add your feedback on energy supplier Eversmart Energy

tomthered

matelodave wrote: »

Couldn't agree more - take control yourself rather than just hoping that it will get better. I never managed to get IRESA to improve their billing but as I kept all my own records and a close eye on my costs & payments it was quite easy to sort out my bills when they went bust.

Mines 11.455p/kwh with Eversmart unit next August and for that I'll put up with a bit of aggro.

I certainly wouldn't voluntarily swap suppliers at this time of the year when my energy consumption is at it's maximum unless I could get a lower tariff and I've not found anything thats anywhere close at the moment

Agreed the secret and the lesson to be learned is keep your own readings and that will allow you to work out what you need to pay, against what they would like. I know nearly exactly the state of my account and I check it regularly to ensure I pay enough DD each month

thelight

niktheguru wrote: »

Hey guys,

Just a question for any of you who have switched away from Eversmart. My switch has just completed today.
How were they in regards to final meter reading and giving you back any credit balance on your account. Was it smooth and quick, did you have to chase?

They continued to bill me and take direct debits after I had left. I had to raise a complaint in order for them to issue a final bill and a refund.

Vlad251992

Hi there!i wanna rent a studio flat,everything is electric...how much will be a month,roughly thank you

BM4L

So this afternoon, after being told that I must pay them £480 because they haven't been tracking my ("smart") meter readings before I can close my account and therefore switch, and after being sent a bill showing this figure, I realised that they have taken out a direct debit payment TODAY (at the increased rate of £135) which doesn't show on the bill. I told them this via email and got no reply.

I tried to log in to their website to settle my account and got a mixture of website errors and unable to recognise my email address or user name (which are as they have always been).

I then decided to phone them and there was a "50 minute queue". I emailed again and asked how I was supposed to settle this when their phone lines said that the queue was an estimated 50 minutes - and I'm not sitting here on hold for an hour. They did, amazingly, manage to reply to this, and I was advised that I would have to phone and request a "call back". So I did that (I hadn't held on long enough to get the callback option) and I am here, now over THREE HOURS later, still waiting for this "call back" so I can pay my "surprise" £480 so I can get away from Ever Smart Energy. Had I not been in a position to pay this £480 in a lump sum, presumably I would have been at the mercy of their new increased rate while I tried to clear the debt over time. Maybe that was the plan all along.

Hilariously, their website has the strapline "We are here to protect our customers from high prices and poor service" haha yes, whatever. I have been shopping around for my gas and electricity for years and must be lucky because I've never had a problem before. I now have to waste more time trying to get this resolved next week. My advice for anyone thinking of switching to this shocking company is don't. If you are already on their fixed tariff and your 12 months are not up yet - don't rely on them tracking your usage via your smart meter if you have one - they don't. And don't expect any level of customer service. I suspect there are MANY people out there who switched to them when I did just over 12 months ago who are, or are about to, experience a very similar story to me.

matelodave

Had you been checking your on-line account you would have been aware that your meter readings were a bit awry and would therefore have known that you were underpaying.

Make sure that you are a bit more proactive with your next supplier

BM4L

matelodave wrote: »

Had you been checking your on-line account you would have been aware that your meter readings were a bit awry and would therefore have known that you were underpaying.

Make sure that you are a bit more proactive with your next supplier

Well I suppose you live and learn. As I said, I had assumed that the main point of having a "smart meter" was that you didn't need to send in readings and double check them - plus I've never received a bill as far as I'm aware which might have alerted me to the deficit, plus no other energy supplier (pre-smart meter) has ever had a problem to track and adjust monthly payments if things are indeed going awry. But hey ho.

ChuckMountain

matelodave wrote: »

Had you been checking your on-line account you would have been aware that your meter readings were a bit awry and would therefore have known that you were underpaying.

Make sure that you are a bit more proactive with your next supplier

I regularly check my online account with them hence knowing there was an issue originally middle of last year. Till mid Dec it was going fine and the meter readings where in line with expectation.

Then all hell broke loose and I have my entire year rebilled several times now with one bill having 3 months of usage in a week in it. From a bit in credit am now in arears. Today it appears to be roughly right again but they have screwed up my transfer and blocked the gas element of it.

superluckyme2

1. Switched at beginning of 2018. I have more than one meter here and chap assured me all would be well as it has always caused much hassle (its too expensive to combine into one) but sure enough after a year I find that two accounts were created not four. Now I am trying to sort it out they keep asking for photos (which I have twice supplied) and still it's not sorted. Now the accountant is chasing the invoices for HMRC. I have no idea if it's just a question of the 'new account' dept being switched on and the 'customer service' don't know what they are doing or if the two depts don't speak to each other.
2. The bills do not state which tariff you are on. I had to delve into a pdf file via their 'our tariff' link at the bottom of their homepage and read through many options. Strangely mine is not listed, its almost like one but not quite. Makes it awkward when filling in the 'what tariff are you on' question on this site if you aren't a member.

matelodave

ChuckMountain wrote: »

I regularly check my online account with them hence knowing there was an issue originally middle of last year. Till mid Dec it was going fine and the meter readings where in line with expectation.

Then all hell broke loose and I have my entire year rebilled several times now with one bill having 3 months of usage in a week in it. From a bit in credit am now in arears. Today it appears to be roughly right again but they have screwed up my transfer and blocked the gas element of it.

The clever thing is to download and save a copy every month so that when or if it goes awry you've got your own records. It's difficult to challenge when they wipe your account and then start randomly billing unless you have your own evidence,

You dont have to print it out, just save a PDF of the bill/statement and keep it in a folder with your own readings spreadsheet.

ChuckMountain

matelodave wrote: »

The clever thing is to download and save a copy every month so that when or if it goes awry you've got your own records. It's difficult to challenge when they wipe your account and then start randomly billing unless you have your own evidence,

You dont have to print it out, just save a PDF of the bill/statement and keep it in a folder with your own readings spreadsheet.

Yes which is why I now have nearly 30 bills saved for one year.... Only a few have duplicate numbers....