O2 Broadband (merged)

theloft

Damo1888 wrote: »

Roughly about what time does your broadband go live on the day they say it will? I know not everyone's will be the same, but what time did yours go live?

I go the text around 10 am. so live from then.

lizisbest

I dont know if anyone else has posted this but I tried to cancel my O2 contract to move to a Virgin bundle. Once I got chatting to O2 redemptions they changed my contract to a £10 simplicity deal, 400 minutes and 200 texts AND offered O2 unlimited broadband..........wait for it........FOR FREE, 12 months for free in fact!

Happy_Shrimper

gcn504 wrote: »

You may be lucky and they have forgotten to adjust your bandwidth to the package you bought, or, alternatively they are still doing the line tests and it will be baselined in the next few days to the 8Mb settings.

Had a text today from O2 to say line tests are now complete and my package is suited to the line. Thought that would be the drop down to 8Mb, but no, still upto 15Mb! :beer:

mk-donald wrote: »

With the 3 x o2 LLU based ADSL2+ packages ie Std/Prem/Ult the circuit is initially NOT capped at all. Thus you can sign up for say the Std upto 8Mbps package and if your line is a lot better than anticipated and you get over 8Mbps then the modem is free/able to synch at that higher speed. (Similarly you could sign up to say Prem 16Mbps but actually have a naff line and only get sub 8Mbps in practice.)

It used to take o2 about 3 weeks to assess this and then AUTOMATICALLY suggest to you an upgrade/downgrade, but I think in recent times they do this within a bit faster, say 10 days. So either enjoy the extra speed for a bit (at Std prices) and then get capped to the Std package speed you're paying for (ie 8), or else pay the extra £2.50/m a month to get Prem (ie upto 16).

MKD

Blast! That was short lived! Enjoy it while I can then

mk-donald

Happy_Shrimper wrote: »

Had a text today from O2 to say line tests are now complete and my package is suited to the line. Thought that would be the drop down to 8Mb, but no, still upto 15Mb! :beer:
Blast! That was short lived! Enjoy it while I can then

Hey you've PROVEN your line is able to get 15Mbps - ie nearly 90% more than Standard 8Mbps.

Yet Premium upto 16Mbps only costs £2.50 more, ie 25-33% more than Standard so if I was in your shoes I'd definitely consider giving them the £2.50/m more - but then I have to struggle by with just 3.7Mbps synch so am just jealous of the opportunity to spend your money :beer:

(Incidentally I trust you did look at your modem/o2box's actual line SYNCH speed to validate your speed, and not just say an isolated speed test which might have been haywire. Speedtest's SHOULD show around 84% max of actual synch as usable throughput, assuming no congestion/delays.)

theloft

Well my 15.8 Mbps was short lived! I went live on 3rd Nov and yesterday evening it had been throttled back to 6.8 Mbps. Still that is twice as fast as Primus and good enough for me. But it was brilliant with the higher speed!
C'est la vie!

chickflix

I feel obliged to make a post here.

After reading as much as I could about o2 broadband I decided it would definitely be the way forward. I am currently with Sky and my 1 year contract is just about up. Sky broadband is utter garbage and I wouldn't recommend it to anyone. It comes 'free' for a reason (base package). It is completely unreliable and the modem is pretty cheap and nasty too. So I called up Sky on Saturday 1st November to request my MAC code. I got the usual reply about receiving it in 3-5 working days via letter and text. Since Saturday I called up on Monday and Tuesday to get them to hurry up. Each time I called them I was told something different - we ONLY send the mac via letter, you will get it by next Saturday blah blah. On Wednesday I was told that the mac letter had been sent out. I said to the guy I don't trust him and to give me it over the phone. I gave him quite a talking to and eventually he opened up the letter on their system and gave me the mac code over the phone. The same day, I received it via text. So thank goodness for that. I've read posts that sky don't give the mac over the phone, but the guy gave me it.
I ordered o2 broadband on the 4th of November. Since then, it has been a simply great service with regular emails with updates on my order. I received my wireless box today (6th). I am extremely impressed by o2, the service has been second-to-none so far. I highly recommend them!

HoshPosh

To be honest, I haven't been entirely satisfied. We have two mac laptops in the family as well as a Vista laptop and 2 xp basestations.

Three different people told us the macbook was too old to be connected [Rubbish!], the i book ran totally slow and the vista had to be put onto open dns settings to be able to get 90% of websites (could open msn, hotmail and a couple of other sites and that was it! - when open DNS was put in it was fantastic). We haven't tried the base stations as they're barely used but they're both connected by cable so it should be ok. It took up until the third person on Tuesday night (the night we connected) to tell us they had a big outage and that was why there were issues, the other two never mentioned it.

Another person today actually got the macbook working (finally!) and got the ibook surfing at an acceptable speed. We've moved the vista back from open DNS to 02's and it's crawling but finally opening pages properly.

Giving it another week to see if it picks up but 6 calls so far from 10pm Tuesday through to the last one about 12pm Friday isn't really acceptable in my book.

They're friendly, it's cheap (although we are on the bt repackaged deal as it's not in our area yet), free help from uk based call centers but not all know what's going on.

gcn504

There have been some issues with DNS over the last few days, especially Tuesday. However, these problems have not affected speed (try downloading a file) but do affect the ability to open some websites: Ebay, Facebook to name a couple.

Switching to OPENDNS resolves the issue of the webpage and I did this on Tuesday night when other people were complaining of these web page problems and it resolved it no problem. My downloads throughout this period were unaffected.

Seagull

I been on the O2 standard 8mb broadband (can't get the faster service here) since Oct 24 and my speeds are erratic even taking into account the 10 day training period. As it gets later in the evening, this also affects opening some websites, i.e google.

In the afternoons I can get between 6 - 7 mb speeds, later it drops to between 2 - 3mb, I guess that this is a contention issue ? My pings also aren't as good as they were with Zen. I think I'll be switching back and paying the extra.

gcn504

Seagull wrote: »

I been on the O2 standard 8mb broadband (can't get the faster service here) since Oct 24 and my speeds are erratic even taking into account the 10 day training period. As it gets later in the evening, this also affects opening some websites, i.e google.

In the afternoons I can get between 6 - 7 mb speeds, later it drops to between 2 - 3mb, I guess that this is a contention issue ? My pings also aren't as good as they were with Zen. I think I'll be switching back and paying the extra.

1: Have you tried using Opendns this will resolve the problem with the websites loading?

2: Have you tried removing the Bell/Wire or using the BT iplate (or whatever its called). When I removed my bellwire my speed went up instantly by 1.5Mb and whereas I previously saw a degradation in speed (the longer my modem was on, eg: turning it off/on resolved it) it has now been rock solid at a constant speed.